Ask PlayStation UK
@AskPS_UK
Followers
192,070
Following
30
Media
5,130
Statuses
598,153
Official UK PlayStation support account Connect with PlayStation Support for assistance with your PlayStation product or service here:
London, UK
Joined March 2015
Don't wanna be here?
Send us removal request.
Explore trending content on Musk Viewer
Gojo
• 164780 Tweets
#jjk261
• 150870 Tweets
Emiliano
• 97469 Tweets
Kyrie
• 94638 Tweets
Yuta
• 93710 Tweets
キスの日
• 73458 Tweets
アミューズ
• 63085 Tweets
Mavs
• 59135 Tweets
Nuevo León
• 50731 Tweets
法的措置
• 50163 Tweets
滝沢ガレソ
• 49346 Tweets
Gege
• 43893 Tweets
真島さん
• 39122 Tweets
真島茂樹さん
• 36642 Tweets
Jorge Álvarez Máynez
• 33616 Tweets
#jjkspoilers
• 32744 Tweets
サマソニ
• 30285 Tweets
Kenjaku
• 28980 Tweets
Amazonas
• 25325 Tweets
#Survivor46
• 24159 Tweets
Movimiento Ciudadano
• 22953 Tweets
San Pedro Garza García
• 22603 Tweets
アンバサダー就任
• 21403 Tweets
Pereira
• 19651 Tweets
#デンティス
• 16825 Tweets
マツケンサンバ
• 16736 Tweets
McDaniels
• 13769 Tweets
भगवान बुद्ध
• 13312 Tweets
Lorenia Canavati
• 12579 Tweets
Kenzie
• 11851 Tweets
#BuddhaPurnima
• 11449 Tweets
Two days to God of War Ragnarök!
You will need around 100GB for PS5 & 111GB for PS4 of free storage space for installation.
For more information on how to manage your storage space, please refer to the FAQ below.
PS5:
PS4:
18
112
1K
Some players are experiencing PSN connectivity problems. Our engineers are currently investigating this. PSN status:
967
289
1K
PSN has been restored. You should be able to access online feaures without any problems now. Sorry for the inconvenience!
287
173
894
We are aware that some users are experiencing issues logging into PSN. Thank you for your patience as we investigate:
696
185
850
PS5 and PS4 players can now Share Play together. Use Share Play to let a friend watch your gameplay, or even pass controllers virtually so they can try the game out. Learn more about Share Play here:
18
59
749
We're aware users are experiencing difficulties accessing specific functions of PlayStation Network at this time. We're currently investigating. Thank you for your patience.
221
88
711
Currently PSN is unavailable. Our engineers are investigating this. Keep watching for more info. PSN status:
629
289
687
SIE strives to ensure a high level of customer satisfaction, and we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store and want a refund. Please visit the following link to initiate the refund: .
159
70
671
If you download & install the new PS5 system software update, you can now store PS5 games in USB extended storage and transfer them back to your PS5 console’s internal SSD when you’re ready to start playing. Here’s a guide to help you:
52
78
621
Some players are still unable to access PSN online features. Engineers are 100% on it and will hopefully fix this soon. PSN status:
561
132
521
PS VR players, get ready to play on PS5. You will need your PS VR headset, PS Camera for PS4, and PlayStation Camera adaptor (no purchase required). DualShock 4, PS Move and PS VR Aim controllers are compatible on supported games so hang on to those!
40
33
533
Our PlayStation Support on Twitter will be closed on 25th December and again on 1st January.
You can still access our support content, videos and interactive tools to help guide you to solutions:
139
35
450
Hey everyone, we are back! Here until 11pm tonight for all your questions.
Get any interesting games for Christmas, or did you manage to beat anything over the festive day? I played so much, I think I got game disease!
138
222
418
You can transfer PS4 game data to play with backwards compatible PS4 games on your PS5 console, here’s how:
26
38
394
Some players are experiencing PSN connectivity issues. Our engineers are currently investigating. PSN status :
144
95
373
@Courto_22
Hello! The notification advises you that other users may be recording your voice conversation. We do no record party chats. ^PS
26
114
339
PSN is still unavailable. Our engineers are working on finding a fix to get us all back online. PSN status:
285
90
318
We're back!
As of today we can once again assist you personally with PlayStation related questions, requests & queries.
Whilst we get ourselves back up to speed, feel free to @ us or drop a DM during our temporary operating hours between 12-8pm Wednesday to Sunday.
731
27
317
We are aware of issues affecting games, apps and online features. We're working to resolve this ASAP. Details
41
110
308
The PS5 console & PS5 Digital Edition will both ship with a DualSense wireless controller, a base, an HDMI cable, an AC power cord, a USB cable, and Astro’s Playroom pre-installed:
56
22
309
If you’re a PS Plus subscriber, both your console and cloud storage will sync to the most recent data of your PS5 Games.
You can find more about enabling PS Plus Cloud Storage for PS5 & PS4 consoles here:
18
23
310
Learn how you can bring your online ID and all your friends, trophies, wallet funds, and content such as compatible games, videos, and music directly to your PlayStation 5 console:
51
32
307
As of today we are returning to seven-day a week Twitter support for all of your PlayStation related questions, requests and queries.
Our new temporary operating hours are now between 10:30-7pm BST Monday to Sunday.
270
25
297
Some players are experiencing PSN connectivity problems. Our engineers are currently investigating this. PSN status:
180
62
283
We're sorry for the online issues you may be experencing. We're still working to fix this asap. PSN status:
171
72
283
A small number of players are experiencing PSN connectivity problems. Our engineers are currently investigating this. Thanks for your patience.
190
65
265
@onevin555
We've since fixed the issue, and it wasn't bricking consoles, just sending them into a crash loop that can be quickly fixed in under 5 minutes. Delete the message on the PS mobile app, go into Safe Mode, use Option 5, console back to normal. ^DB
35
162
252
We're aware that users are having issues accessing some features on PSN. Thanks for your patience as we investigate:
255
91
244
We are sorry for the online issues you may be experencing. We are still working to fix this asap. PSN status :
77
46
224
We’re aware that some Virgin Media users are having issues accessing PlayStation Network and we are investigating, thanks for your patience.
264
86
205
An hour before Christmas,
And the PS Support elves must go home,
To their beds with their heads,
Softly coddled by their pillows.
For the stroke of midnight tones,
Revealing presents in the home,
And smiles crest all around.
We'll be back Boxing Day at 9am!
メーリ クリスマス!
27
88
209
Learn how to adjust your PlayStation 5 console settings to help maximize your experience with new features such as haptic feedback, adaptive triggers, 3D Audio, and more!
65
19
210
You should never share your login details with anyone. If you need assistance with your account on PlayStation Network, our PlayStation official support channels are the place to visit to contact our authorised account specialists.
327
20
176
#GhostofTsushima
Pre-Load is ready to go! Here's a reminder of how to pre-load the game and start adventuring in feudal Japan as soon as it releases:
12
16
175
Hey everyone, the PlayStation ninjas are here! 9am until 11pm! Just send us a little tweet and we'll be at hand with help and advice.
ドロン!
61
59
169
11pm has come and we here at PS Support have to split! We've dealt all our hands and we are bust, no trump cards left, so its time for bed! However, we return at 9am tomorrow!
Plenty of snow has fallen overnight...this'll be me on the way to work, lamenting i can't play in it!
11
113
161
PlayStation Store has been restored. You should be able to access its content and features without any problems now. Sorry for the inconvenience!
19
27
152
Alright everyone, its now 11pm, so we here at PlayStation Support UK are off home!
Please remember what Grandma used to say..."Any questions asked between 11pm and 9am won't be answered, so tweet them after 9am tomorrow!"
We're off to walk the path of heaven!
16
80
152
We're sorry for the online issues you may be experiencing. We're still working to fix this asap. PSN status:
92
26
144
A new PlayStation 5 model launches today🎉
The technology & features that define the PS5 experience are available in a new slim model with an attachable Ultra HD Blu-ray disc drive💿
💡How to install a PS5 disc drive
15
25
157
Starting today, the PS5 system software version 22.02-06.50.00 has been released.
Always update your system software to the latest version for the best experience. If the automatic update does not start, you can download the update file from this page:
17
19
143
Remember that official
#PlayStation
accounts won't ask you for your account details. Look for the blue verified badge! For more info check out our Safety hub:
6
36
137
We are investigating issues affecting PSN services. Thank you for your patience while we look into this.
51
65
130
Our
#PlayStation
support operating hours on Twitter over Christmas & New Year period is the following:
24/12 & 31/12: 09:00-17:30
25/12 & 01/01: CLOSED
You can still access our support content, Fix & Connect and Fix & Replace tools at any point here:
44
18
131
Engineers are reporting good progress on stabilising PSN although they still need more time. Thanks for your patience. PSN status:
69
21
129
We're aware that some users are experiencing issues accessing the PS Store. Thanks for your patience as we investigate:
45
20
124
Find out how to enable 4K resolution and adjust video output settings on your PlayStation 5 console:
51
11
121
Unfortunately as a result of the current weather warning our
#PlayStation
Support on Twitter will be closed until further notice.
For help in meantime please use our Support Hub:
64
25
113
All PSN services are now restored.
Apologies for any inconvenience caused.
28
61
113
We're aware that some PSN services are currently unavailable. Our engineers are investigating the problem and we will update soon.
90
58
117
Good morning all!
We are back and ready once again to help with all of your PlayStation account and console support queries.
210
9
112
Find out how to customise or disable your PS5 console game chat settings:
7
12
119
Your PS4 gets an update today with system software version 4.70, bringing new Tournaments features and general system improvements. Enjoy!
43
69
103
We're aware that some users are experiencing issues logging into PSN. Thanks for your patience as we investigate:
69
45
102
Our
#PlayStation
support operating hours on Twitter over Christmas & New Year period is the following:
24/12 & 31/12: 09:00-17:30
25/12 & 01/01: CLOSED
You can still access our support content, Fix & Connect and Fix & Replace tools at any point here:
34
17
108
Tomorrow is the Early Access launch date for Hogwarts Legacy Deluxe Edition!
We recommend that you set up automatic downloads so that you can start playing the game immediately as soon as it’s available:
*The release date for PS4 version is April 4th
14
12
105
If you're having issues with logging into your account, try going to Settings > PSN > Sign-in and accept the new Terms of Service.
19
53
90
There is a small delay in sending March's promotion vouchers.Eligible users will receive the code via email in the next few days.
66
44
96
Starting today, the PS5 system software version 23.01-07.01.00 has been released.
Always update your system software to the latest version for the best experience. If the automatic update does not start, you can download the update file from this page:
11
13
96
Due to staff availability, Customers may experience delays or disruptions in their ability to contact PlayStation Support via Phone, Live Chat, or Social Media.
We recommend referencing our ever expanding knowledge base at for self-help assistance.
100
12
89
Learn how to transfer your PS4 Death Stranding save to the Death Stranding Director's Cut on PS5 console:
9
12
93
All PSN services are now restored.
Apologies for any inconvenience caused.
76
27
88
PlayStation Store has been restored. Sorry for the inconvenience!
11
37
88
For up-to-date info on PSN services keep an eye on our Service page here .
24
36
82
@SuperAidi
The pre-load option is not available for Season Pass holders. You will get access to the Descent DLC upon release. Thanks! ^CD
32
25
89
Our social support team is currently unavailable to respond to requests at this time.
You can find self-help available at
If you still need assistance, the site should also be able to direct you to a team member who can assist.
149
11
87
Find out how to upgrade eligible PS4 game on a disc, or a digital PS4 game, to the digital PS5 version of the game on your PS5 console:
36
10
87
We're aware that some users are currently experiencing issues connecting to PSN and are investigating the issue. See
52
32
81
We're aware that some users are experiencing issues logging into PSN. Thanks for your patience as we investigate:
46
33
79
Grant the whole household access to PS Plus using the benefits of a primary account. For details on how to enjoy this and more with a primary PS4, check out our article here:
59
6
80
Hello and good morning! 9am dawns again and we are back to assist.
Stylishly hacking and slashing our way back to 2008 today, its the birthday of Devil May Cry 4! Maybe we'll see a 5th one one day, eh?
18
23
74
In the unlikely event a disc becomes stuck in your PS4 you can manually eject it
6
25
79
We're aware of issues affecting some PSN features. Stay tuned to for news/updates.
25
36
73
Everything you need to know about PS5 Backward Compatibility:
11
11
79
To share your PlayStation Plus benefits with other players who share your console, enable Console Sharing and Offline Play on your PS5 console, or activate a primary PS4 console.
13
6
74
Looking to upgrade the HDD on your PS4? Make sure you're doing it right
2
12
71
Players that received NP-34958-9 / CE-100045-0 errors when trying to restore licenses or deactivate/activate console as primary, this problem should now be resolved.
Need more advice? Why not ask a PlayStation Expert:
6
9
76
@MrBlueDeadpool
The download will be 105GB, and you should need 105GB to install the game. ^DB
9
15
71
Starting today, we are updating the PS5 system software version 22.01-05.02.00. Always update your system software to the latest version for the best experience. If the automatic update does not start, you can download the update file from this page:
37
11
71
The DualSense wireless controller for the PS5 console offers immersive haptic feedback and adaptive triggers in supported games, as well as a built-in microphone!
You can learn more about the DualSense in our guide:
16
9
67
Hey everyone, 9am and we are back to support! We'll be available until 11pm tonight.
Fun fact: Dead Space 2 came out today, 7 years ago! Imagine being stuck on the Sprawl like that, especially after the events of the Ishimura!
122
9
71
PlayStation has teamed up with
@GiveUsAShout
, if you are struggling with your mental health, a Shout Volunteer is available to anyone living in the UK for free, 24/7, by texting CIRCLE to 85258.
For more info, visit
5
23
75
Starting today, the PS5 system software version 23.01-07.40.00 has been released.
Always update your system software to the latest version for the best experience. If the automatic update does not start, you can download the update file from this page:
22
7
73