@onevin555
We've since fixed the issue, and it wasn't bricking consoles, just sending them into a crash loop that can be quickly fixed in under 5 minutes. Delete the message on the PS mobile app, go into Safe Mode, use Option 5, console back to normal. ^DB
It's not just text messages you can send on
#PlayStation
to your friends, but you can also send them voice messages & even your screenshots! Here's how:
@JustMcDermott
Unfortunately we don't have any info on this as we are not part of the moderation team. You can however report players by following the steps here: ^MM
@rza_emr
I've only got so many characters to speak with, so my answer might appear sharp, but it was just trying to fit all the info into one tweet. ^DB
@ChaosSniperman
If your friend has forgotten their password, they must reset it to be able to delete the message. Send them this guide on resetting their password: ^DB
@AskPS_UK
@onevin555
That was quick. How come there is no public statement addressing this? Many people would need to know that this threat has been neutralized if it truly has been.
@AskPS_UK
@onevin555
Will you be banning people who used the malicious message? I reported someone who did it to me and the response was they didn't break community guidelines.....
@AskPS_UK
@onevin555
What a dismissive response, several DAYS after it first started effecting peoples consoles. Really poor service from PS, should have made customers aware instead of letting rumours on how to fix the issue circulate and cause more trouble.
@AskPS_UK
@onevin555
This is so RUDE. PS customer service has never been exceptional but it's ridiculous that it really went this far and nothing had been done until now. PS online anything has been crap as I can't share play still with my friends and chat cuts out, I get false connection speeds.
@AskPS_UK
@Rhymestyle
@onevin555
For anyone not affected, or that got this fixed, go into your messages on the ps4 and hit the options button and change the settings so only friends can send you messages should prevent stuff like this in the future.