@AskPS_UK
Ask PlayStation UK
6 years
PSN has been restored. You should be able to access online feaures without any problems now. Sorry for the inconvenience!
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Replies

@AskPS_UK
Ask PlayStation UK
6 years
@TheWelshGamer07 Hey! Can you go into Settings > Account Management > Sign out, turn off your console then turn it back on and try sign back into your account. It should sort this out but let us know if you have any further trouble. ^PS
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@Klein017
Klein_07
6 years
@AskPS_UK Oh my god thought it was working
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@AskPS_UK
Ask PlayStation UK
6 years
@Klein017 Hey! Can you try changing your account password, and also sign out of your console, sign in on another device (such as the PS mobile app), then sign back into your console? Let me know if this helps! ^MB
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@pgreaves86
Tw1st3dhunt3r86
6 years
@AskPS_UK Still not working for me either guess I go back to waiting for day 4 of no psn multiplayer parties or friends list
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@AskPS_UK
Ask PlayStation UK
6 years
@pgreaves86 Hey! Can you try changing your account password, and also sign out of your console, sign in on another device (such as the PS mobile app), then sign back into your console? Let me know if this helps! ^MB
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@AskPS_UK
Ask PlayStation UK
6 years
@Clemfandango888 Hey! Can you try changing your account password, and also sign out of your console, sign in on another device (such as the PS mobile app), then sign back into your console? Let me know if this helps! ^MB
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@James_Dickens_
James Dickens
6 years
@AskPS_UK I’m still having issues, can’t see any of my friends as the list won’t load, can’t inv or join anyone to a game, also can’t load fortnite 😂
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@AskPS_UK
Ask PlayStation UK
6 years
@James_Dickens_ Hey! Can I ask you to try turning your console off (No rest mode!), go to , sign into the website, then turn your console on afterwards and sign back in? Let me know if it helps sort it out for you! ^DB
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@AskPS_UK Still have the appearing offline issue 😩
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@AskPS_UK
Ask PlayStation UK
6 years
@99ryanwhitehead Hey! Can you try changing your account password, and also sign out of your console, sign in on another device (such as the PS mobile app), then sign back into your console? Let me know if this helps! ^MB
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@AskPS_UK
Ask PlayStation UK
6 years
@mason_gladdish Hey! Can you try changing your account password, and also sign out of your console, sign in on another device (such as the PS mobile app), then sign back into your console? Let me know if this helps! ^MB
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@AskPS_UK
Ask PlayStation UK
6 years
@Brandon43769430 Hi there! I'm going to send you a direct message. Please follow us if you haven't already so I can do this. Thank you! ^MB
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@Drnocker
Drnocker
6 years
@AskPS_UK Still unable to use online features, tried resetting password about 4 times now and it's still not working
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@AskPS_UK
Ask PlayStation UK
6 years
@Drnocker Hey! Can I ask you to try turning your console off (No rest mode!), go to , sign into the website, then turn your console on afterwards and sign back in? Let me know if it helps sort it out for you! ^DB
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@HJP12371
Harry
6 years
@AskPS_UK My Ps4 is still having problems with online status, joining parties and notifications
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@AskPS_UK
Ask PlayStation UK
6 years
@HarryParsons6 Hey! Can you try changing your account password, and also sign out of your console, sign in on another device (such as the PS mobile app), then sign back into your console? Let me know if this helps! ^MB
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@ArchieFlynnSMC
Archie Flynn
6 years
@AskPS_UK Dear PlayStatio I’ve had this problem for three days now, I’ve spoken to your support team, I’ve followed all the troubleshooting instructions you’ve offered in the past and the ones you’ve offered to others today but I am still experiencing the Red Cross glitch. Help please.
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@AskPS_UK
Ask PlayStation UK
6 years
@ArchieFlynnSMC Hey! We are aware of this issue, and if our troubleshooting hasn't helped, I'm afraid you'll need to wait for us to investigate and solve it on our side. Please be patient as we do this. ^DB
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@connor1800
Connor Odgers
6 years
@AskPS_UK Still having problems can't play with my friends or join party's and says I am offline I have tried everything you need to fix it
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@AskPS_UK
Ask PlayStation UK
6 years
@connor1800 I'm sorry but we are still looking into the issue, so I'll need to ask for your patience as we investigate. ^DB
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