@AskPS_UK I think discounts would be very useful during this time as there are many birthdays etc that are being affected and discounts on the ps store would help a lot

@Shiggin75032379 Hello, I can see your point but I'm afraid we cannot do this. Please stay updated on our blog with the latest news . ^LD

@AskPS_UK @AskPS_UK I am missing a game from my library that i bought a year or two ago. It is telling me to buy it AGAIN. I still have gameplay videos from it and trophies. Not the first time ive heard this happen. Been with playstation since the start. Please resolve quicky.

@DudDerRs Hi, sorry to hear that! Can you check your transaction history here: and let me know if the transaction for the game is showing there? Please don't send us any screenshots or reveal transaction details though! ^NL

@AskPS_UK hello psn someone has hacked into my ps4 account and changed the sign in id

@seanvarges Hello! I'm sorry to hear that. What you'd be best doing is to follow the part called "Has my account been compromised?" at the following link. From there you can find a link to our phone number. ^LD

@AskPS_UK Hi Why did you remove the discount page in Turkey?

@okankrdg_ Hello Okan! ! I'm afraid those are unavailable at the moment - please keep an eye on the Store for any updates. Apologies for the inconvenience. ^NJ

@AskPS_UK Hi, please can you un-ban my ps4

@latsjb Hi, what you'd be best doing is to follow , in particular head for the bottom of the page for this issue. ^LD

@AskPS_UK i got suspended but i dont know why I was wondering if someone could help me

@jack11682717 Hello! I'm afraid that we don't deal with suspensions here on Twitter. If you haven't received an email about this please check our Help page here: on what could be the cause of this. ^NL

@AskPS_UK Hi today I’ve logged onto my PS4. And I’ve been met with the error NP-40833-8. I don’t why it won’t let me log onto psn. Could you please help solve this problem for me. I want to get online ASAP.

@JkOnline11 Hi there, sorry to hear that! Please try our Fix & Connect tool here: - it's the best way to sort out connection issues. Let me know how it goes! ^NL

@AskPS_UK Turkey does not discount the PlayStation Store. we are protesting you.

@AskPS_UK Got any jobs for temporary support staff working from home? :p

@AskPS_UK So what is the average time we have to wait for a response to an email? Stay safe :)

@AskPS_UK Maybe you guys can give some tips to the @AskPlayStation crew. They're not replying to any support for people

@AskPS_UK I am trying to recover my account as can't reset password online. Was on hold for over 30 minutes, then tried again was told rough wait of 20 minutes been on hold another 30 minutes, any idea of the actual wait time for phones...