Learn how you can bring your online ID and all your friends, trophies, wallet funds, and content such as compatible games, videos, and music directly to your PlayStation 5 console:
@AskPS_UK
Currys stole my deposit!
I pre-ordered in September, didn't receive the code so contacted them on 1st November & was told not to worry I'd receive my code by midnight.
No code received, latest update I'm not getting a PS5 and they're keeping my deposit as I missed their cutoff!
@ScottieUK
Hello! I'm afraid we aren't able to help with issues you are experiencing with a retailer and their ordering system. Please speak directly with their support to discuss any issues you are experiencing with them.
@AskPS_UK
@PlayStationEU
Revieved a digital today rather than the standard one I ordered,been told to use it till they can replace it. The problem i have is I'm going to connect my external ssd to it for my ps4 library, but if I do this will I then be able to swap the ssd to the new machine ?
@kobebrookes1
Thank you for your question! Take a look at our PS5 Ultimate FAQ article: make sure to follow the PlayStation Blog for the latest PlayStation 5 information and future updates
@Sievo666
Hi there! Sorry to hear that. We have PS5 hardware experts waiting to assist with any technical issues you may be experiencing. You can find their contact number on our support website at Thanks again for contacting PlayStation support!
@AskPS_UK
i just got the ps5 and created new account to use it, entered a code for 12 month ps plus then after 2 minutes the account got suspended without a reason,, i didn't even start any game or app