Clara Shih
@clarashih
Followers
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907
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417
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CEO @Salesforce AI, founder @hearsaysystems , angel investor, kindergarten room mom 🌻☕
San Francisco
Joined December 2008
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I'm thrilled to join
@Salesforce
today as CEO of Service Cloud, the intersection of my 3 passions–
#CX
, AI, and creating meaningful work. To my new coworkers, customers & partners– I look forward to working together to define and build the future! 💙☁️🌞
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@neil_ferguson
You've saved so many, now it's time for you to get some rest and make sure you take care of your own health!
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Today we announced the new Einstein Copilot Search and Salesforce Vector Database in Data Cloud to power semantic search and retrieval augmented generation. This will enhance Einstein Copilot's ability to understand, generate outputs, and automate actions across a wide variety of
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Meet the new Einstein Copilot👩🏽✈️ unveiled at
@Dreamforce
today!
Just chat with it, and it'll help with meeting prep, landing pages, product catalogs, code, and more. Tailored for every industry. Fully customizable with clicks. Einstein Trust Layer built-in.
Einstein Copilot
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Interview with
@WSJ
on my new book
#SocialBizImperative
– why CEOs must personally own Social Business strategy.
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In 2006, I attended my first
@Dreamforce
as a new hire
@Salesforce
. The customer fervor was palpable. I was blown away. Today, 15 yrs later, I'm honored beyond words to deliver the
#DF21
keynote for
@ServiceCloud
, now Salesforce's largest cloud. Dreams do come true ☁️
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Stop raising girls to be perfect. Raise them to be brave.
@reshmasaujani
@GirlsWhoCode
#FortuneTech
@brainstormtech
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Introducing Einstein Sales Agents 👨🏻💻, your company's new digital BDR and sales coach dedicated to prospecting, nurturing, and developing leads 24x7, on any channel, grounded in your organization's trusted CRM data, sales strategies, policies, and product info. Sales agents can
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Love this. “The more tech advanced [we] become the more we need to go back to [basics] of human communication” —
@AngelaAhrendts
#FortuneMPW
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Today we launch Einstein Copilot 👨🚀, a new conversational AI assistant that allows you to interact with your data and flows in
@salesforce
simply by asking in natural language.
▶ ONE trusted copilot across all of your Salesforce applications, focused on CRM.
▶ Conversational,
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Good thing I took CS255 when I was at Stanford, otherwise I might not have understood this browser error message!
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Sometimes companies forget the basics in pursuit of trying to "delight" customers with more channels, more choices, more engagement. But when customers have an issue, they aren't looking to be delighted. They just want the issue resolved ASAP. Our first job is to remove friction.
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"Learn the rules like a pro, so you can break them like an artist." -- Picasso
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Horrified and heartbroken 💔Sadly, what happened in Atlanta isn't new. There have been over 3,800 hate incidents against Asian Americans reported in the last year, and many more which have gone unreported. Please join us in solidarity
#StopAsianHate
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Finally, some uplifting news– scientists are making progress toward
#COVID19
vaccine and treatment, people are stepping up to help the community, some countries are starting to bounce back.
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How do you bring reliability and predictability to building on LLMs which are inherently nondeterministic? Insightful and fun chat w/
@AravSrinivas
@perplexity_ai
,
@hwchase17
@LangChainAI
,
@jerryjliu0
@llama_index
on AI tooling, data prep, and agility💡
#AskMoreOfAI
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Grateful to Hearsay's investors
@sequoia
@SalesforceVC
, bankers at
@JPMorgan
, payroll provider
@ADP
, and incredible CEO of
@HearsaySystems
Mike Boese who offered up his own money to line up a solid Plan B over the weekend.
Grateful to
@FDICgov
that we won't need it.
#SVBCollapse
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Honored to be on the big screen at Times Square!! MT
@NASDAQ
: Congrats
@HearsaySocial
@CNBC
#Disruptor50
Companies!
http://t.co/GonvgjD0UL
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I sat down w/ our series A investor
@sequoia
to share advice for founders. I've made a lot of mistakes so have a lot of learnings to share 😉 Thanks
@schreier
& Sequoia for being early believers in
@HearsaySystems
@stgarrity
and me!
#SevenQuestions
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One powerful thing about LLMs is their ability to figure out where to look up data and take actions. This is known as
#functioncalling
— LLM converts natural language request into API call and/or database queries. Eg, sales rep might ask an AI copilot to cancel an order; the
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Covid WFH sealed the deal on the long-predicted "consumerization of IT." Everyone now expects consumer-grade apps at work. B2B PMs must become masters of data and UX/UI like consumer PMs, in addition to deeply understanding enterprise sales and customer success.
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@AndrewYNg
Exposing people to different non-extreme viewpoints and their own bias, encouraging critical thinking, modeling likely future impact of decisions so that everyone can make smarter decisions
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Hope, unity, decency, science, and truth, may we never again take you for granted. Optimistic and thankful for our country to come together again ♥️🙌🏽🇺🇸
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AI is reshaping every business, and Salesforce is bringing Trust into every experience with
#EinsteinGPT
.
Join
@Benioff
and me for
#SalesforceAI
Day tomorrow, June 12 in NYC and streaming here: 📺
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Today marks my 11th anniversary founding
@HearsaySystems
with
@stgarrity
. I'm so thankful & proud to announce our COO Mike Boese will be CEO for the next chapter. Thank you from the bottom of my heart to everyone who has supported me in this journey❤️
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@morganhousel
@TheStalwart
Teach your kids about how tech compounds. Buy $AMZN and see it double every 1.5 years
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Customer service is one of the first areas to be completely transformed by generative AI. No more waiting on hold or frustrating chatbot experiences. Every company will need to redefine their support ops and customer engagement model 🔥
#AI
#generativeAI
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Today Google released
#Gemini
, their long-awaited multimodal model that outperforms humans on the MMLU test which incorporates tasks across 57 subjects including math, physics, law, medicine, ethics. Gemini now powers Bard, and enterprise customers will have access to Gemini via
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Incredible
#SalesforceAI
Day today in NYC. Every CEO needs a
#genAI
plan but there's a trust gap between the data security companies need and how LLMs work.
Meet AI Cloud, powered by Einstein GPT. Trusted generative AI for every user, department, workflow. Shipping this month✨
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🆕
@Salesforce
Data Cloud Vector Database is now GA to help you unlock the 90% of enterprise data that's unstructured for search and AI retrieval augmented generation (RAG), all running on our secure Hyperforce infrastructure. Now companies can integrate unstructured data
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After hunkering down for a year, people are craving in-person experiences. Leaders must now pivot for the "grand reopening of society" & seize the moment with both customers and employees, shared today w/
@YahooFinance
@SeanaNSmith
@ajshaps
@ServiceCloud
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5 lessons I learned founding
@HearsaySocial
in the white, male tech world - summary of my
#GHC15
keynote
http://t.co/r3hSESisu8
@GirlsinTech
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Covid-induced disruptions like work-from-anywhere are changing what skills are needed across many jobs. I'm rewording job reqs to look for people who can write excellently. Back-to-back Zoom meetings will give way to more asynch. Need to get better at pre-reads & documentation✍️
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@randfish
Multivariate testing gets you to the right zip code. Design vision gets you to another planet. Do both but order of operations matters— vision first then refinement
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Without data and high-precision
#RAG
, autonomous
#agents
quickly go off the rails. Agentforce is the world’s first and only platform natively grounded with your trusted Data, Policies, Semantics, Flows, and APIs ✨
Join us at
@Dreamforce
to discover how companies like
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As startup CEO, I learned the hard way customer service goes far beyond customer success, PS, support — takes the whole company, yet startup culture of decentralized decision-making makes this really hard.
I shared 3 lessons learned at
@saastr
last week:
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Get ready to
#AskMoreOfAI
– my new podcast launches today! I’m chatting with top minds to discuss the important, exciting ways AI is reshaping business.
Tune into episode 1 w/ Dr.
@RichardSocher
, founder of MetaMind &
@YouSearchEngine
, hear how his childhood interest in math and
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Advice from
@sherylsandberg
to
#GHC15
: Stay in tech, stay on the tech side of tech. These are the best jobs!
@ghc
http://t.co/RNtRqnqFIR
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So happy and proud. 12,000 women at Grace Hopper this year!!
#GHC15
ghc
@hearsaysocial
@ Grace Hopper…
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We're excited to launch 100 new out-of-the-box Industries AI features, available in our
@Salesforce
AI Use Case Library.
From Life Sciences Cloud to Manufacturing Cloud, customers can easily customize and deploy our new ready-to-use AI to automate time-consuming tasks such as
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What if your Salesforce data could custom-tailor customer presentations, sales proposals, and ROI calculators, personalized for each customer 🪄 instantly and securely with generative AI? And automatically bring AI-generated summaries from email, calendar, and video meetings to
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Introducing Einstein Service Agent, a new AI Agent for customer self-service 👩💻
Enterprise-ready AI from
@salesforce
you can trust to delight your customers and help you scale your best service experiences, 24x7. Currently in pilot, GA in October.
#CRM
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The excitement around
#AI
was palpable at
#VivaTech
🇫🇷.
@EmmanuelMacron
hosted us at l'Elysee, highlighting France's trifecta of strong academic institutions, government support, and thriving corporate sector. My keynote panel with
@PublicisSapient
CEO Nigel Vaz focused on three
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Announcing Einstein Copilot in Slack 🧑🏼✈️, your conversational interface for collaborating with human & digital coworkers. Unlock all the knowledge and public channel conversations in your company to make everyone an Einstein✨
▶ Takes action and gives quick answers where you
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Re: reopening offices, question isn't "can we reopen" but "what would be worth coming back to?"
Masks, <20% people in on any given day, people at desks / on Zoom anyway since others are WFH. Doesn't seem like the social productivity creativity dream we miss. What am I missing?
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So exciting to share my startup journey on today's
@mastersofscale
episode! Loved talking to
@reidhoffman
about when
@HearsaySystems
faced existential risk & how we made it the core of our business. The punchline: be a painkiller AND a vitamin!
Link:
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As companies look to deploy gen AI into production, many finding that the most powerful SOTA models are:
1) Cost-prohibitive at scale. Often, open and/or smaller models can get the job done for fraction of the cost.
2) Too slow
3) Overkill
4) Requires data to leave their
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After many months of hard work by our
@SFResearch
Team, we're thrilled to announce 2 powerful new AI models purpose-built for CRM use cases: xGen-Sales and xLAM.
These models set a new standard for performance & efficiency for sales and automation. Earlier this summer, we
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Meet Einstein Service Agent 👩💻, the enterprise-ready AI agent you can trust to delight your customers and help you scale your best service experiences.
🔹Trusted & secured by the Einstein Trust Layer
🔹Multimodal & conversational, works on any channel
🔹Deploy in minutes
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Excited to hear one of my fav bloggers
@MichaelKitces
at
@eMoneyAdvisor
Summit. I go on at 5p!
#eMoneySummit17
#FiFi
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It takes a lot more than an
#LLM
to deploy AI agents into the enterprise. With our new Einstein Agentforce platform, you can build and customize your own AI agents, apps, and experiences in minutes using
@Salesforce
's low-code Einstein 1 platform.
➤ Optimize accuracy by
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Fun to debate
@wealthfront
@adamnash
@SallieKrawcheck
AI & future of financial advice
#FortuneTech
@adamlashinsky
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Thx
@CNBC
@TylerMathisen
for having me on
@PowerLunch
! Why do some businesses fail while others succeed with digital? CEOs must own + drive.
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Computer Science overtakes HumBio as most popular major for
@Stanford
women! Looking fwd to
#GHC15
next week :)
http://t.co/lyMRSaBnh9
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Big day for
@HearsaySystems
! We acquired Mast Mobile's incredible voice tech to bolster our Advisor Cloud solution:
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Proud to be here. 400 CEOs and executives standing for Anita Hill and for women everywhere
#fortunempw
Anita Hill received a standing ovation during Fortune's Most Powerful Women Summit.
#FortuneMPW
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What an incredible
#Dreamforce2023
! ☁️ Now everyone can be an Einstein, and every organization can succeed with Data + AI + CRM + Trust.
Some of my favorite conversations...
‣
@iamwill
on how AI can make us more creative.
‣
@baxterkb
on the responsible development of AI
‣
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Excited to start the new year w/
@runwayml
founder/ceo
@c_valenzuelab
&
@jsomorjai
@SalesforceVC
on
#AskMoreOfAI
🧠🦾 podcast.
Runway ML pioneered
#stablediffusion
and is push the boundaries w/ AI video generation 🎥, allowing a lean team of just seven to create, edit, and
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What does it mean to reskill the world for AI? How can leaders be bold and responsible at the same time? Join me and
@Google
's James Manyika as we dive into AI’s challenges and how we can ensure the benefits are shared with all.
10 years ago, James and I met on the
@MarkleFdn
's
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🔥
Introducing Einstein Service Agent on Salesforce's new Agentforce Platform! Experience intelligent customer support with seamless collaboration between digital & human workers for rapid case resolution.
🔹 Seamless transfer & human handoffs across all channels
🔹 No writing
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<3 these ladies
#GHC15
@sherylsandberg
@TelleWhitney
@twephanie
@anitaborg_org
@ghc
#seeyounextyear
http://t.co/ASXkkBLFf8
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2 years ago met with
@sama
@iamthezack
about GPT-3. Excited to announce today
@OpenAI
as launch partner for
#EinsteinGPT
at
#TDX23
☁️ in SF!
Einstein GPT = World's 1st
#generativeAI
for CRM. Creates messages, web pages, code & more with your trusted customer data.
4 takeaways👇🏼
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Techie women selfie in honor of
#FortuneMPW
and
#GHC15
this week
@mariaklawe
@harveymudd
@hearsaysocial
@FortuneMPW
http://t.co/cdAbeuI8UA
0
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@CodeOrg
has trained 15,000 teachers to teach computer science this yr, reaching 600K students (43% female)
#GHC15
http://t.co/XJEN2Ds7H9
0
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Excited to go on next @
#fbforum
with my talk, "The Age of the Trusted Advisor" via
@hearsaysocial
@FinancialBrand
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Thanks
@AmFamKatyLea
for sharing your amazing insights at our
@HearsaySystems
2019 Global Company Kickoff! We are so impressed by how thoughtful & systematic you are about running your agency and look forward to more ideas from you 🙏🏼👏
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The human experience IS the client experience. Thanks to our amazing partners
@HearsaySystems
#hearsaysummit
2019!
@telisayancy
@Sunayna
@KathrynFerrero
@MktingGuy
@a_hilal
Congrats to 2019 Innovation Winners
@joshuafeyen
@mortimerashley
@jokosworld
@LTeaLace
@ReneeCorwinRey
🏆🎉
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HK-born entrepreneur returns to set up digital firm—
@HearsaySocial
's Hong Kong debut
@SCMP_News
@EnochYiu
@JasonSuen
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Never confuse the difficulty of getting something (or someone) with how worthwhile it is
0
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Good summary of my Grace Hopper keynote. Speaking to 12,000 fellow women coders was an honor I'll never forget!
@GHC
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Oracle, Microsoft, Facebook, LinkedIn GMs
@IpsenLaura
@mikedfresh
@neilhiltz
Advisor Cloud, Mkting Cloud, CRM work together
#HearsaySummit
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Awesome to chat w/
@alexisohanian
@caltchek
@jonfortt
@CNBC
Net/Net today about how companies must be digital, transparent, and authentic
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Thank you for hosting me,
@GENERALI
! 🙏🏼
✔
@clarashih
:
#insurance
field organizations around the 🌍 face a
#Productivity
#challenge
...NO ☝️
#opportunity
💥
🏗
#Automation
& delegation🚀
👉Digitize
#manual
process👁
#futureofwork
#businessproductivityfinance
#TransfoNum
#digitalTransformation
#socialselling
#socialmedia
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Join me for my closing keynote at the
@womenpm
conference today! I'll share my journey from PM
@salesforce
to CEO
@HearsaySystems
, and how women in tech can harness our personal experience with injustice to become better, braver leaders💜🙌🏼💪🏼
#20WIP
#RGB
0
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Straight from
#Dreamforce23
, hear from
@Benioff
@sama
on how the future of AI hinges on Trust. Sam talks about being an empiricist –
@OpenAI
didn't create the first large language models, but their pragmatic approach led them to experiment with a chatbot interface, large-scale
2
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Social selling leader
@joshuafeyen
@amfam
developed
#socialselling
maturity model to meet agents where they are & guide their mastery of digital engagement to amplify
#humanconnection
. Thx for sharing your insights
#hearsaysummit2020
& congrats
@jeffswalve
@amfamjack
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To build an enduring business, you need strong moats. But dramatic shifts in AI are rendering some traditional moats useless -- and can make it feel at times like it's impossible to build a defensible business.
So where are the new moats? Join me in this latest episode of my
0
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SO excited to be back in my hometown of Hong Kong w/ 1100 of Asia's top field leaders &
@MDRtweet
agents!
@GAMAIntl
http://t.co/R7XFqdB2jT
0
4
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Inspired & thankful for the courageous leaders and lifelong friends the Fortune Most Powerful Women Summit
@FortuneMPW
#fortunempw
#authenticleadership
#boards
#digitaldisruption
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Morning millennial talk w/some of my favs
@brit
@juliahartz
@PoppyHarlowCNN
@mlevram
#FortuneMPW
@HearsaySocial
http://t.co/rtVbp704bB
0
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As vaccinations become a reality for more countries and states, there are glimmers of hope for the world. Super proud & excited for our team
@Salesforce
today to unveil the new Service Cloud 360 to power Society's Great Reopening!
#SuccessAnywhere
0
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This week at Salesforce Connections
#CNX24
we unveiled 4 BIG innovations to transform how marketers and commerce leaders power end-to-end digital experiences w/ AI and data:
👩✈️ Einstein Copilot for Merchants, a trusted AI assistant to simplify and automate commerce, helping guide
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Thanks for including my story
@WSJ
@tepingchen
. I truly hope new grads and young professionals view this as a time to build resilience and carve a different path.
A message for graduates from some who were in the same seat in 2008: Now may be a good time to start a business
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Apparently no amount of
#insurtech
or regular
#tech
is yet able to solve the problem of crazy lines to pick up your badge when you're supposed to go on stage in 10 minutes...
@insuretechnow
#ITC2019
🤔
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Ask for feedback at 30% project completion vs at 90% – more pleasant and efficient for everyone involved via
@rbm
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Millennials expect personalized experiences at work. Future of work is one-size-fits-one. —Lori Goler, Head of People
@facebook
#FortuneMPW
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The U.S. Patent Office was established in 1802, after Thomas Jefferson granted the nation's earliest patents. 222 years later,
#AI
can generate novel ideas for inventions. What does this mean for how we define
#intellectualproperty
?
Watch this new episode of my
#AskMoreOfAI
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