Salesforce Service Cloud
@ServiceCloud
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Reimagine service and field service for the AI era. Join the Serviceblazer community and grow your career. Need help? Contact @AskSalesforce for support.
San Francisco, CA
Joined May 2012
📣 This just in — The latest State of Service research has arrived. We surveyed 6,500 service and field service pros worldwide and learned humans + AI aren't just working together. They're winning together. Dive into the numbers: https://t.co/BF3mNZnUXB
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The Seventh Edition of the State of Service Report is here, and the AI insights are coming in hot. 🔥 💡 AI transforms conversations. 💡 Agentic AI makes field service more efficient. 💡 AI success in customer service starts with a unified data strategy. Dig in and discover
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Preventive maintenance helps field service teams stay ahead of the game by: ➡️ Spotting problems early. ➡️ Avoiding costly surprises. ➡️ Keeping important assets in top shape. Learn how to shift from reactive to proactive service. ⬇️
salesforce.com
Learn how preventive maintenance with AI helps reduce downtime, extend asset life, and boost customer satisfaction.
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New data from 350 mobile workers confirms what you already know: admin work is a major drain on productivity. But the solution is here, as 81% believe AI can help them work smarter. Our new worksheet shows you how to find the surprising hidden costs in your business. Get a
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Builders, devs and researchers shaping the next era of crypto meet at Electronic Cash Conference 2025. Panels, workshops & networking on the future of digital money. Oct 4–5 | Barcelona + Online Grab your spot 👇
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The future of IT service is now. Built natively on Salesforce and @SlackHQ, Agentic IT Service will empower every employee to get help in an instant—and right in the flow of work. Be the first to see it in action at #DF25: https://t.co/cM2PAjtgoT
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Teamwork makes the dream work — Service and Sales' unified AI strategies meet customers expectations. Join us September 16 and learn how aligning Sales and Service unlocks efficiencies, reduces costs, and builds long-term customer loyalty. Save your spot:
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ICYMI — @salesforce launched Agentforce for Manufacturing. Manufacturers can benefit from new AI innovations that help field service techs: ✅ Resolve schedule gaps. ✅ Wrap up paperwork faster. ✅ Schedule appointments autonomously. ✅ Proactively schedule maintenance
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The new Field Service Spotlight is here — check out what's inside: 🤖 @salesforce launches new manufacturing AI agents. 📰 @Newsweek spotlights how AI is making blue-collar work safer. 💰 Our latest worksheet puts a dollar amount on your productivity drain. The latest trends,
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AI isn’t replacing your service team — it’s reshaping how they work. 💡 From tech support to high-volume help, roles are evolving fast. Check out how Agentforce is helping teams work smarter and stay human: https://t.co/Cdkc6SEL7j
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DYK: AI agent adoption is expected to jump 327% in the next two years, promising productivity gains of 30%. Visit us at #HRTech2025 to see how Agentforce is helping HR teams scale work, offer 24/7 support, and increase ROI: https://t.co/7ywu837oqo
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What time is it? Time to map out your Dreamforce journey. ⏰ Step 1: Take a stroll through some Service and Field Service sessions that are in the works. Step 2: Check out all of the #DF25 sessions: https://t.co/swHgGCAXB9
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HR Service — powered by Agentforce — boosts team productivity, and that's just the starting point. For example, HR Service can submit a PTO request into other systems, like @Workday. Watch it in action and learn more: https://t.co/Wwoxn7MSda
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CX Leaders: Are your AI agents helping — or hurting — your brand? Join @Metrigy's Robin Gareiss and @salesforce's Oana Lungu Polanco on September 9 and learn what separates successful AI implementations from those that damage brand trust. Save your spot: https://t.co/eknn00QYnu
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Two visionary CEOs. One stage. Only at #DF25. Hear @Google's @SundarPichai and @Benioff share how AI agents transform business—augmenting human innovation, productivity, and impact. Get your front-row seat: https://t.co/FEmyezsMnL
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New skills unlocked: Sales + Service = the foundation for the future. 😎 Join us September 16 and learn how connected Service and Sales AI strategies are: ✅ Reducing costs. ✅ Unlocking efficiencies. ✅ Building long-term customer loyalty. Save your spot:
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With Agentforce, @salesforce delivers lightning-fast service to all of our customers.⚡ Hear how we have used agentic AI to answer 1 million support requests (and counting!) and our vision for what’s to come. Watch the full video: https://t.co/OSiwSLl78z
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It's what's hot: AI 🤝 customer service reps. AI and humans working together are driving one of today’s biggest contact center trends — transforming it into a customer engagement center. 📈 See what else is on the rise for contact centers: https://t.co/IJijhF2uxR
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Pick your stage. Set your vibe. Kick things off your way at Dreamfest. Rock out to one of the most iconic bands in history, @Metallica, or backflip to a high-energy set from pop’s rising star, @BensonBoone. All to benefit @UCSFChildrens. Only at #DF25: https://t.co/GWPjtQ0lht
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The future of digital labor ➡️ AI working side-by-side with humans to optimize production. We're living in the future — Agentforce for Manufacturing is here. 👀 Using prebuilt templates, AI agents cut through admin clutter so teams can identify issues faster, schedule
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