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@salesforce

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Following
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We're the #1 AI CRM—where humans with agents drive customer success together with AI, data, and Customer 360 apps on one platform. Tweet @AskSalesforce for help

San Francisco, CA
Joined April 2009
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@salesforce
Salesforce
3 days
Today we announced $CRM Q3 FY26 results and updated guidance. Check out our full earnings report: https://t.co/TBrM7DmHUf
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@salesforce
Salesforce
18 hours
Stream #AgentforceTour New York for expert-led sessions, demos, & virtual hands-on trainings. Experience @Dreamforce’s boldest launches like Agentforce 360, Data 360, and @SlackHQ to boost productivity, efficiency, & customer success. Register for free: https://t.co/NkaQIT7Dro
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@salesforce
Salesforce
21 hours
If your startup is drowning in spreadsheets, lost emails, and reporting “that takes days”… You’re not alone. @CloudFitSW fixed it with Salesforce Starter + @SlackHQ—5× faster tracking, 10-min onboarding, one source of truth. Join Salesforce Launchpad: https://t.co/Qt5vL20A1R
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@salesforce
Salesforce
2 days
2x first-contact resolution. 80% inquiry resolution. 25% faster onboarding. In. Just. Four. Months. @Finnair accelerates service with Agentforce 360—bringing real-time answers, personalized support, and seamless experiences to every traveler touchpoint: https://t.co/aYda4CfXQk
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@salesforce
Salesforce
2 days
Legacy chatbot → retired. More customer issues solved on the first try → doubled in four months. 1.9M+ monthly agentic workflows → powering every rep across seven offices. @Finnair’s service engine now runs on Agentforce 360 and Data 360: https://t.co/jG7R6ch0mw
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@salesforce
Salesforce
2 days
👾 @SaaStr revived 3,000 ghosted leads and hit a 72% open rate in just one month with Agentforce 360. Their verdict? “The improvements aren’t incremental–they’re transformational.” Unlock the value hiding in your CRM: https://t.co/bTMrcqvtoy
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@salesforce
Salesforce
2 days
TASC Outsourcing shows what happens when sellers let AI do the heavy lifting: 6x higher response rates. 2,194 qualified leads. 5,100 follow-ups handled autonomously. When Agentforce 360 keeps the funnel warm, deals close faster. See how: https://t.co/Zu7v3jAtDC
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@salesforce
Salesforce
2 days
.@PenFed didn’t just modernize banking. They agentified it Agentforce 360. 300+ legacy apps gone. 2M+ members unified. AI agents cutting handle time, powering underwriting, and reducing Ops costs. Here's how they did it: https://t.co/9jM9TsPeN2
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@salesforce
Salesforce
2 days
Global biotech leader @AstraZeneca chooses Agentforce 360 for Life Sciences to transform customer engagement, fostering stronger healthcare relationships via: 🏥 Medical-Commercial Coordination 🧬 Personalized Engagement 🤝 MCP Interoperability Details:
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salesforce.com
AstraZeneca selects Agentforce Life Sciences for healthcare engagement December 4, 2025  – SAN FRANCISCO – Salesforce (NYSE: CRM), the world’s #1 CRM, today announced that AstraZeneca (LSE/STO/Nasd...
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@SalesforceNews
Salesforce News & Insights
2 days
Salesforce in collaboration with Amazon Web Services (AWS) introduced Agentforce 360 for AWS, a powerful new offering that will run fully on the global, secure infrastructure of AWS and provide access to proven foundation models through Amazon Bedrock. https://t.co/hN2DMk7AbX
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@salesforce
Salesforce
2 days
Last quarter, @OpenTable saw a 40% boost in resolution rates and tens of thousands of weekly convos powered by Agentforce 360. Their recipe for AI success? Real-world testing, smarter escalation, and fixes grounded in actual diner data. Get their tips: https://t.co/A0r6JF3rw5
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@salesforce
Salesforce
2 days
The majority of @OpenTable inquiries are related to simple, recurring, questions. With Agentforce, diners now get instant answers — no hold music required. 👉 See how they scale support with agentic AI: https://t.co/aZFIVtw5gC
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@salesforce
Salesforce
2 days
Reservations, updates, last-minute changes—@OpenTable’s agents handled it all. Here’s their Agentforce Wrapped:
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@salesforce
Salesforce
3 days
📲36 million customers 🛒Thousands of products ⏱ Constant “Where’s my order?” calls Falabella resolves 60% of inquiries in Colombia’s market with Agentforce on WhatsApp. See how they scale care and speed: https://t.co/vcLDVy0sDf
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@salesforce
Salesforce
3 days
The future of work isn't coming. It's being deployed right now, by these leading companies. Each one an Agentic Enterprise, proving what's possible when humans and AI work together. Learn from their success: https://t.co/UIeRCy3u5q
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@salesforce
Salesforce
3 days
This is what an Agentforce-powered Cyber Week looks like:
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@Benioff
Marc Benioff
3 days
Salesforce FY26 & Q3 Growth & Agentforce >3.2 Trillion Tokens! Salesforce Growth:    FY26 $41.55B (Guidance) FY25 $37.9B FY24 $34.9B 2023 $31.4B 2022 $26.5B 2021 $21.3B 2020 $17.1B 2019 $13.3B 2018 $10.5B 2017 $8.4B 2016 $6.7B 2015 $5.4B 2014 $4.1B Salesforce Operating Cash
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@salesforce
Salesforce
3 days
⚡ 71% autonomous case resolution 💬 1,200+ conversations/day 🎯 83% response accuracy @ENGIEgroup delivers instant answers and guided onboarding with Agentforce 360—freeing reps to focus on high-value support as customer questions surge. Here’s how: https://t.co/YZi9zcpgq1
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@salesforce
Salesforce
3 days
Storms, switches, surprises. In 2025, @Finnair’s agents handled it all. Their Agentforce Wrapped just landed—check it out:
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