Kat Loughrey 🎯
@KatLoughrey
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Making every experience matter · Experience Strategist by day + Digital Mgr @ASW_Live by night 🎶 · Remote · #CX #UX
Joined June 2012
Germany: "Cash only. We only take cash. No cards please.". But we won't put ATMs anywhere convenient, like train stations, supermarkets, near shops, tram stops etc. For a cash-focused country, why can't I ever find an ATM? Except those dodgy Euronet ones.
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@40PercentGerman It’s one of the most ridiculous things about living in Germany. If I rent somewhere, I expect a kitchen. It shouldn’t be an add-on. It’s freaking essential to live there.
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@timecaptales Tipping culture. No healthcare. Guns are normal. So much wealth yet still so many struggling.
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Whyyy do German people like to be hot? What is so wrong with being cooled down? . Every air-con here is put on at the lowest setting, the taps in bathrooms run warm, and it’s a battle to receive ice in your drinks. Where does this fear of being cool come from? Does anyone know?.
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How did we normalize taking videos of random people and sharing them online, without their permission? . One benefit of living in Germany, this is not appreciated.
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@dodo Love his work! But woah, those people driving through a crossing with kids on it. WTF!.
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@Diane_IQ29 @SparkyWilson3 @JoePompliano When I taught English in Japan, I saw this firsthand too. The elementary students cleaned their school and also took turns collecting the food to serve for lunch. The children and teachers worked together as a cohesive group. It was brilliant.
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@jsstansel Because so many companies / clients expect this from one person for the pay of a junior… 👇. @buffer nailed it when they said - this is a marketing team, not one person.
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Every time there is a long weekend, it reconfirms how better life would be with a 4-day work week.
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@rickygervais Brilliant show tonight, laughed until I cried. Thanks again for keeping things real and “woke”, Ricky! 👏👏👏👏.
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@ElishevaMarcus Absolutely. But sometimes you can get caught out, rushing from work to appointments or social events and then are like Mein Gott 😝.
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Just saw @PlasticBank on @BBCWorld and am super impressed. This is a great concept! #SaveOurPlanet #SocialPlastic
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It's time to finally admit it: I hate packing my own groceries into my own bag at the supermarket in Germany. There I said it. I often miss the packing service of back home in Australia. And the ease of the experience.
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@BellaWallerstei I'm not affected at all by it. Does not change the number of hours per day to get things done.
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@tom_nuttall Ha! Not accurate but a nice take. But basically what everyone here is thinking right now 🫤.
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In 2015, I stepped out of my comfort zone & faced hurdles. In 2016, it's now all about the possibilities. I'm ready.
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Living in Germany, some days I greatly miss a proper good sandwich or toasted sandwich option for lunch 🥪 Gosh we were spoiled in Melbourne….
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@TaylorLorenz If you come from Australia, UK, most of Europe, it's truly astonishing to us that a country as wealthy as the US does not provide public healthcare and support for its citizens. Healthcare shouldn't tied to your job either, nor only for the wealthy. Never ceases to amaze. .
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@AnnMarieAlanes @gunsnrosesgirl3 I know. The full video story was previously on @dodo. They knew each other before but one moved away so they continued to stay in touch.
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This is the future 👏 --> . More than 3,300 workers at 70 UK companies, start working a four-day week from Monday in the world’s biggest trial –– run by @4dayweek_global. Based on: 100% of pay for 80% of the time, to maintain 100% productivity. 💪.
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Great quote from @ChrisChinch at @freelancecowork Berlin meetup today! 👌🏼👌🏼👌🏼#freelance #freelancelife #berlin #meetup #coworking
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Starting to unfollow more of the startup-related Twitter accounts I used to think I had to be like. This constant drive to be more, achieve more, get there faster etc is draining and toxic for the mind. Becoming way more comfortable with doing things at my own pace.
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Often in Berlin, a restaurant visit can be let down by the service. Food is delicious, the space looks great, there's so many pros, but the wait staff are ill equipped to handle a full restaurant, creating frustration and delays. I start to question if I want to return again. .
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Always amusing how much friction a post about desiring some level of customer service in Germany can cause. And how one should not occasionally miss the service level from their home country. I feel like I've had my moment 😆.
It's time to finally admit it: I hate packing my own groceries into my own bag at the supermarket in Germany. There I said it. I often miss the packing service of back home in Australia. And the ease of the experience.
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@zillowgonewild Wow, incredibly tacky and leaves you wondering what dodgy happenings have occurred here. mmm, with bedrooms like that facing onto an entertainment area like this. No class or style here at all, hard pass sorry!🤭.
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@CeliaBedelia Was this person an American? Could they not read the menu, it’s not in German at McDonald’s haha.
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Just spent my morning walk listening to @buffer's social media podcast. Super to have this opportunity to learn more. What a great start to my week! 👌🏼👌🏼👌🏼.
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In 2016, the real me evolved, gaining opportunity yet battled with self-doubt. In 2017, it's time to (finally) take back full control. 💪
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@HeyTomBeck Shouldn’t need to open windows at all. There should be properly functioning air-con on all enclosed spaces in summer.
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Great tips on managing a #remotework team shared today by @buffer's @mwermuth at @FactoryBerlin. 🚀 Transparency, invest in your people, over-communicate, give feedback, and key theme: Empowerment! 🙌🏼💻 @remote_how #futureofwork
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@London_W4 Feels like it. It could be due to excessive reliance on our phones now that people are losing any type of self-awareness. Though in Europe, there’s less of this and more focus on common sense.
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.@buffer have partnered with @ProductHunt to bring you the top 20 new social media tools to try in 2018. Check out the tools here:
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It seems to be a pre-requisite in Germany that if you are a receptionist at a surgery, you must be as aloof, cranky and generally as friendly as possible.
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Note to any business hiring freelancers/contractors re hourly rate/payment: . If you wouldn't be happy with that rate (if you were doing the work yourself), then don't offer it to us. If I hire freelancers - I'm super mindful of this. #freelance #remotework.
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Constantly amused by the growing number of YouTube channels about living in Berlin. but they live in a 2K / month apartment in Mitte. So out of touch of the reality for many in Berlin.
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Awesome to meet @buffer's @mwermuth today and join #bufferchat! @FactoryBerlin #berlin 👍💻🇩🇪😆 #BufferBerlin
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It still astounding how late some cafes/coffee spots open in Berlin on a weekend (aka 10am). Not everyone is sleeping in from being out late last night 🤷♀️.
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It's become clear why Germans get so many annual leave days. Not for work/life balance, it's for work/life/admin balance. The energy & time needed here to do simple admin, and any communications related to it, is soul-destroying. After nearly 10 yrs, I'm exhausted. Anyone else?.
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@Codie_Sanchez Interesting… I always lose the time I saved in the morning elsewhere in the day though due to exhaustion from being up so early.
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@germany_iam Generally happy here but a few things that continue to frustrate include: . 1. Lack of customer service & any desire to improve it. 2. Slow progress with digitalization, getting everything by post. 3. No Sunday shopping or supermarkets open. 4. Total fear of air-conditioning.
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At Embassy to see @JulieBishopMP announce Australia Now 2017 in Germany & to recognise the Aussie talent here! 🇦🇺🇩🇪
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@sadsongcomedy It truly seems to be the pre-requisite of Medical Secretaries in Germany. In all my years here, I’ve rarely had a good customer experience. Always rude, aloof, don’t answer phone or email, say my personal details loudly, slow, inefficient, and basically make me feel awful. 😕.
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Big shoutout to the @buffer team for managing the #bufferchat for the last 4 years, what a ride it's been!! Adrenalin-packed learning, connecting and laughs on a weekly basis - well done and THANK YOU!!!! 🙏❤️ See y'all in Slack 😉
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A7: Think of Twitter as a chance to chat with a large group of people. Some share info, some chat w/ you. Some just listen :) #bufferchat.
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Friday afternoons are sacred. Your meeting request? It's a HARD PASS. People need a chance to wrap up and wind down.
Be a hero. Cancel that Friday afternoon meeting.
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Great advice for a Monday, outside a local shop :) #berlin #MondayMotivation #prenzlauerberg #loveit
http://t.co/p0t2IXeMPO.
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@sadsongcomedy Germany is not service-oriented. So no matter if Deutsche Bahn is the only provider, they still will not be customer-centric in their approach. Coming from Australia, this mindset in Germany continues to frustrate and annoy me - even after living here a long time.
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@germany_iam It’s totally normal to wear a swimsuit in sauna or steam room in Australia too. I would prefer a swimsuit than people’s bare bottoms on the wooden benches. Pfui.
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The more #coworking spaces I visit, the more I've realised what is needed to be comfortable and productive: . 💻Very stable wifi.💦Chilled water.🆒Controlled air flow / air-con (YES!).👏Proper office desks + chairs.🤫Quiet focus zones.☕️Bonus: own cafe!. #remotework.
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"#Creativity is a reflection of a company culture -- make yours open, inclusive and free from ego." #TOA16 @Razorfish @contagious.
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In 2017, I overcame major challenges to become more confident and (omg finally) more in control. In 2018, it's time to say goodbye to the past and (re)define my story. 👋✍️👉
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In 2019, I set out on a path of transformation, to overcome major challenges that were holding me back. In 2020, my focus is now on what I can control, and my response to the things I cannot, to improve not only my life, but also of others too.✌🏼🌍🚀 [real talk via @heyamberrae]
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“Do I really need to work in an office environment to be productive?” NO. Thx for the opportunity @TransferWise! 👉
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@sadsongcomedy I have days like this from time to time. Where the weight of the bureaucracy, lack of customer service, slow-moving and inefficiencies, combined with uptight and unfriendly people. But on the flipside, Berlin can also be a really great place to live. So it swings back and forth.
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@ItalianComments Margarine instead of butter. Table salt instead of sea salt. Vegetable oil instead of olive oil. Soft drink instead of wine. A horror dinner story. 😱😱.
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@germany_iam I don’t care if people want to smoke. That’s their choice BUT… What I can’t stand is that they throw their used cigarettes on the ground instead of throwing in the bin. It’s lazy, dirty, and inconsiderate. Especially those who throw it out just before boarding trains or trams 🤬.
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Rather than actually fix their baggage problem and take responsibility, Lufthansa prefers to blame the tech showing their incompetence and disadvantage their passengers. Nice work, what a great customer experience 🤦🏼♀️🇩🇪.
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Hallo from #Berlin! It's the #BufferBerlin IRL meetup w/ @luciemontel @CKishazy @MiekeFrank!! 😆🇩🇪💻❤️🙌 #bufferchat
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Being in Australia, it's so nice to engage in small talk again in shops and restaurants. Oh and be allowed to pat people's lovely dogs. Germany, you're still my home but gosh I miss these things!.
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@dodo @Caters_News The work that Brolga does is fantastic. As an Aussie living overseas, I love to follow his work on Instagram & their website: 🇦🇺.
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Just started using @upnote_app and love its ease of use and functionality, offline availability, and syncing capabilities. 👏
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A7: Embrace it!! And enjoy going down the rabbit hole. I love Twitter though and it's my preferred social media channel :) #bufferchat.
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Super happy w/ turnout at today's @freelancecowork at @FactoryBerlin 🙌✌️💻🇩🇪💥Thanks to talented @MissKendraV for her talk! #freelancefriday
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@iamkosmonaut @BVG_Kampagne Perfect example of a lack of user testing with non-Germans. It says “Hier keine Tickets” at the top but no English or clear use of icons to identificate its purpose. In true German style, not user-friendly.
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A7: GoPro are the obvious example, they are killing it with tapping into USG and incorporating into their strategy! #bufferchat.
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I'm always disappointed in a company that doesn't respond to any queries via social. 24hrs later is better than none at all! #bufferchat.
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Exciting week >> becoming @FactoryBerlin member, going to @TOABerlin, speaking at @TravelMassive event, fab work to do + more! Yay! 👍 ❤️.
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This notion that we all must work the same way (e.g. 9-5) is designed to monitor people & keep the status quo. I've learned: this format does not work for me. I discovered a better way - remote, structured flexibility, and the ability to rest when I need it. "Work like a lion" 🦁.
Work Like a Lion. Most people are not wired to work 9-5. Modern work culture is a remnant of the Industrial Age—long periods of steady, monotonous work. If your goal is to do inspired, creative work, you have to work like a lion. Sprint when inspired. Rest. Repeat.
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It's super difficult to find remote or freelance/contract roles on LinkedIn, yet this biz network platform still offers the ability to wish my business contacts a 'Happy Birthday'. Let's get the priorities straight here. (cause y'all, remote is the #FutureOfWork).
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@MattNavarra Social Media Managers are generally underpaid, undervalued & expected to have a whole wrath of skills yet deliver it all in less time. Especially in small businesses & freelancing. This list also needs video editing/production added to it. That's a major requirement these days.
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This is a really important topic today @buffer. We spend so much of our day at work, the culture is vital for your happiness! #bufferchat.
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Content strategy is more than just the words and images used, it's the style, moderation, resourcing, voice / tone too. #bufferchat.
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I'm finding it hard to focus on work right now. My mind seeks more time & space to process what's happening. Anyone else feel the same?🙄. #remotework #freelance #COVID19.
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@20PercentBerlin @rbb24 In Australia, work crews work all weekend to get things repaired, roads fixed, or new improvements done to avoid inconveniencing citizens too much. In Berlin, it takes months/years and still is poorly done. I'll never understand it.
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@20PercentBerlin Poor planning? How about just being super busy and working hard? . Brilliant news. Sunday shopping is an absolute treat when it happens in Berlin.
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@Theholisticpsyc And time. When things are raw, it can feel impossible to get over. With time (combined all the items you mentioned), one can slowly heal. But sometimes it feels like some things will never truly leave you. .
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@PayJ_93 Ha! Yes, to be honest that's the main thing I struggle with, the throwing of items by the cashier with zero care and I'm there trying to catch everything and get it into my bag as fast as possible. I too throw it in and have to move somewhere else to re-pack it often too.
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As an in-house digital team - learn to say NO and protect your new website from poor content, design and add-ons with no value. #BufferChat.
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Starting a daily meditation and fitness routine via @alomoves has changed my life in 2020. I can't imagine my week without it now. 💪🏼💪🏼💪🏼.
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You know you're at the right coworking space when upon arriving back from Xmas break, the community team remembers your recent birthday. This is how you build a #community & provide a great #CustomerExperience. Big thanks to my @WeWork team in Berlin! I always feel welcomed.😊💙.
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A1: A good company culture is where there is trust, openness, transparency and respect across all levels of business. #bufferchat.
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Another killer day of #TOA16 satellite events. Entrepreneurs without Borders at @FactoryBerlin now! 👏🇩🇪
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Berlin's #FreelanceFriday in full swing! 🙌🇩🇪💻☕️ #coworking @freelancecowork #remotework #productivity
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@40PercentGerman Apfel Schorle. Club Mate. Fritz Cola. Bio Zisch Matcha or Mate. << the best! . Addicted to the fab drink options here, so much better and less sugar/crap than standard soft drinks, and miss greatly when away.
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@MaxRiemelt @netflix Just finished watching it last night. Great to see more German content coming out on @netflix and @netflixde, especially filmed in Berlin! 👏.
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Woohoo, looking forward to this! 🎉 ❤️ #freelance #freelancelife #remotework @cloudpeeps @freelancecowork
I'm going to be speaking at this cool event on Wednesday with @KatLoughrey and @KateKendall! Come hang out!
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Love this: “The keys to brand success are self-definition, transparency, authenticity & accountability.” http://t.co/msXkz58Mrc
#Brandchat.
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"One of the most reliable signs that you need a holiday is the conviction that you cannot spare the time to take one.". ~ Bryan Magee.
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In 2018, I said goodbye to the past and started to (re)define my story - and my business. In 2019, it's time to take charge of this transformation - for greater impact on my life and a greater contribution to the world.✌🏼🌍🚀 [real talk via @heyamberrae]
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@NickEvershed @abcsydney Housing is an essential (not optional), shouldn’t be only profit-driven and for wealth-creation at the suffering of others. Would love to see more rent-controlled apartments and co-operative options like in Germany & the Nordic. People need security, w/o unaffordable mortgages.
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