The Customer Success Newsletter
@CS_Newsletter
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Improve your Customer Success skill set and knowledge with actionable best practices, industry trends, and peer-to-peer advice👇👇 👍
Joined April 2021
🚨Important announcement🚨 https://t.co/yJ6sADBV7i will be paused for now. Don't worry, we're not leaving the Customer Success community! Follow us at @vitally_io for high-quality content on all things Customer Success 🙌
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This week in the @CS_Newsletter.. 🤑 🙌 10 CSM Upselling Strategies ➡️ @_cscollective 📧 Upselling Email Template ➡️ @vitally_io 🤷♀️ Cross-Selling vs. Upselling ➡️ @AirgramIO 📓 CS Guide to Upselling ➡️ @SmartKarrot ✨ & more! Read & Sub👇 https://t.co/vyDRnBhsje
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This week in @CS_Newsletter.. 👏 🤝 SaaS Renewal Strategies ➡️ @JasperHanLingyi 📕 CS Renewal Playbook ➡️ @teamuserpilot 7️⃣ Steps to Achieve Successful Renewals➡️@SalesHacker 👩💼 Managing the Renewal Process➡️@clientsuccess ✨ & more! Read & Sub:
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This week in @CS_Newsletter.. 📹 💰 Data Drives CS & Revenue Growth ➡️@usergems 💻 CSMs = Data Analysts ➡️@CustSuccessBox 🔢 CSMath: Data-Driven Decisions in CS➡️@udemy 🤳 3 Ways Intent Data Prevents Churn ➡️@bomboradata ✨ & more! Read & Sub: https://t.co/d3CdfNOlxF
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This week in @CS_Newsletter .. 💫 📋 Startup Guide: Building CS Teams➡️ @Zendesk 📈 Scalable Employee Onboarding➡️ @calendar 🙌 Establishing a Successful CS Team➡️ @helpscout ➕ Building Non-Traditional CS Teams➡️ @vitally_io ✨ & more! Read & Sub👇
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This week in @CS_Newsletter .. 😆 🗣 ChatGPT Impact on Customer Success➡️ @success_hacker ✍ ChatGPT Helping Productivity➡️ https://t.co/TwtOVALJBJ 💰 ChatGPT in CS➡️ @lincolnmurphy 🤝 ChatGPT for Support & CS➡️ @TSANetTweet ✨ & more! Read & Sub:
vitally.io
Vitally's all-in-one Customer Success Platform (CSP) helps teams deliver the clarity, automation, and AI-driven insights needed to move faster, stay aligned, and drive customer outcomes at scale —...
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This week in the @CS_Newsletter.. 🧹 🚘 Engagement Model For CS➡️@Userpilot 🙇♂️ Engaging the Unengaged ➡️@startupstash 📲 Effective Engagement Model ➡️ @REVEChat 🔁 Engage Customers — Motivation vs. Discipline ➡️ @lincolnmurphy ✨ & more! Read & Sub⬇️
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This week in @CS_Newsletter.. 👋 💡 Building Client Relationships ➡️ @nawedfarooque 📘 Customer Loyalty 101 ➡️ @HubSpot 🤝 CSMs Guide to Customer Loyalty ➡️ @clientsuccess 🤖 Automated Self-Service = Loyalty ➡️ @locationjason ✨ & more! Read & Sub:
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This week in @cs_newsletter.. 🤭 🔦 Product Adoption Efforts ➡️ @Medium ✍ CS Product Adoption Data ➡️ @GainsightHQ 👋 How CSMs Drive Product Adoption ➡️ @_cscollective 🗺 CS Product Adoption Strategies ➡️ @TimeTackleApp 💫 & more! Read & Sub:
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This week in @CS_Newsletter.. 🙋♀️ 📈 3 Tips to Boost Customer Retention ➡️ @ClientSuccess 🔻 Reduce Churn & Increase Retention ➡️ @udemy 🙌 7 Retention Strategies ➡️ @ProsperStack 🔢 How To Calculate & Improve CRR ➡️ @khalidh 💫 & more! Read & Sub:
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This week in the @CS_Newsletter..⭐️ 👯 Providing a Great CX ➡️ @nawedfarooque 📋 Customer Satisfaction Guide ➡️ @invesp 😀 Importance of Customer Satisfaction➡️ @Survicate ✍️ 5 Strategies to Improve CX ➡️ @thinkific 💫 & more! Read&Sub:
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This week in the @CS_Newsletter .. ❄️ 🗂️ Post-Mortem Meeting Guidelines ➡️ @Adobe 👏Benefit from Premortem Meetings ➡️ @nulabinc 🖼️ Post-Mortem Meeting Template ➡️ @NotionHQ 📝 Running a Successful Post-Mortem ➡️ @Asana 🚀 & more! Read & Sub:
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This week in the @CS_Newsletter .. 🔴🤾 📚 Making CS Playbooks ➡️ @busines2comunty 💪 Must-Have CS Playbooks ➡️ @CatalystIO 🎯 SaaS CS Onboarding Playbook ➡️ @teamuserpilot ✅ CS Playbook Template ➡️ @kobedigital 🚀 & more! Read & Sub:
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This Week in @CS_Newsletter 🪄🚌... 📖 SaaS Customer Education Guide ➡️ @userpilot 💕 CS+ Customer Education = BFFs ➡️ @churnzero 🎯 Customer Education is the Core of CS ➡️ @CELab ✏️ Customer Education Content Examples ➡️ @custify 🚀 & more! Read & Sub:
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This Week in @CS_Newsletter🧊... 🤝 CS and PM Teams Work Together ➡️ @CustifySRL 🗣️ Supporting Engineering & CS Collaboration ➡️ @Forbes 🙌 What is Cross-Functional Work? ➡️ @asana ❓ It's Ok to Ask Stupid Questions ➡️ @Medium 🚀 & more! Read & Sub:
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This Week in @CS_Newsletter🍕 ... 🤞 How CS Teams Trust Their Data ➡️ @VentureBeat 🔮 Navigating the Future of CS ➡️ @Medium 👍 How to Be a Good CSM ➡️ @CustifySRL 🧠 Customer Success is a Mindset ➡️ @Medium 🚀 & more! Read & Sub:
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This Week in @CS_Newsletter 🫶 ... 🚫 Signs of a Troubled Account ➡️ @shaneketterman ✋ 12 Ways to Stop Churn ➡️ @SuperOffice 🤔 What is Customer Churn? ➡️ @ngdata_com 📘 The Big Book of Churn ➡️ @CustifySRL 🚀 & more! Read & Sub
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This week in @CS_Newsletter🛷... 🤯 Inspiring CX Quotes ➡️ @Medium 📖 2022 CS Leadership Study ➡️ @churnzero 😃 Boosting Employee Morale ➡️ @success_hacker ✍️ The Chief Customer Officer ➡️ @CustomerGauge 🚀 & more! Read & sub:
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This week in @CS_Newsletter🚂... 📢 Sales-Assisted Onboarding in SaaS ➡️ @AvomaInc ☎️ Call Shadowing for CSM Onboarding ➡️ @Medium 💻 15 Best SaaS Automation Tools ➡️ @teamuserpilot ✍️ Customer Onboarding Guide ➡️ @helpscout 🚀 & more! Read & sub:
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