Catalyst
@CatalystIO
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The World's Most Intuitive Customer Success Platform https://t.co/v1Rj7ACdXV https://t.co/67NOptC0RC
New York City
Joined May 2017
#customersuccess ☀️☀️☀️☀️☀️
Proud to announce on the heels of our Series A from Accel, Catalyst has just closed another round of funding - a $25M Series B led by Spark Capital. Here’s my blog post on the funding and some exciting things coming in the near future! https://t.co/d4Lwu8p1Qe
#customersuccess
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Customer Success is a revenue generator 💰CEOs & CFOs must view investments into people, processes, and technology not as a cost center, but as a lever to enable Net Revenue Retention and Gross Revenue Retention. Learn more about the 2nd CLG principle: https://t.co/0cxeZ30aWp
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Here are the 3 CLG things you should care about according to Forrester 👇 #1 Customers are/will be your most valuable path to revenue growth. #2 CLG is a team sport. #3 CLG requires technology that enables successful business strategy. https://t.co/CLoFadZi4B
forrester.com
You may be hearing more about customer-led growth (CLG) as a counterpoint to product-led growth. Here's what you should know.
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Thank you, Built In NYC for showcasing the impact that our VP of Product, Jon White, is making on the Catalyst Software team! Read more in the article below — and explore our full list of open roles at Catalyst: https://t.co/0DlXax1O3A
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What's your CLG strategy? Here's a quick breakdown using our GEAR framework 👇 #customersuccess #cuistomerledgrowth #CLG
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Sure, you want to put customers first. You want your CS team to drive more revenue. But how do you do it? You need a strong Customer-Led Growth strategy in place! Everything you need to know is in this guide: https://t.co/4Stm6ZOhvC
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We are BUZZING! Catalyst is a #2023BuiltInBest Places to Work winner 🎉 We took 10th place in NYC and 45th nationwide! We couldn't have made this possible without our incredible teammates and strong culture!
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POV: You're visiting your family for the holidays and your siblings decide to make an appearance on your Zoom calls 🙃 #customersuccess #remotework
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How is Customer Success preparing for these economic uncertain times? Here's an interesting data point from our CS Compensation Report 2022-2023 in collaboration with ThriveNetwork. Check out the full report here: https://t.co/VEBJDIyZRA
#customersuccess #compensation
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The Catalyst State of CS Compensation report is OUT and there are some 🌶️ spicy trends about: 1. The average raise size 2. Compensation evaluation frequency 3. Pay transparency 4. Feelings of pay fairness 5. Employee plans to jump ship Check it out: https://t.co/17CeVwDfq0
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The Customer Success Compensation Report for 2022-2023 is LIVE 🔥 Are you being paid fairly? How do raises work in CS? And what are CS teams doing for 2023? All that and more... https://t.co/86C3xhLrty
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When you play that call back on Gong to see if what you said before you asked "does that make sense?" actually made sense #customersuccess
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That awkward moment when the Onboarding Manager and Customer Success Manager don't know the answer to the customer's question so they wait to see who will break the silence first...😬 #customersuccess
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When it's the Wednesday before Thanksgiving and you have back-to-back calls that need followup emails:
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Somewhere...out there... There's a person that showed up to a potluck and didn't bring anything. And they'll look like this 😂
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When you were so confident in your answer about a feature but your teammate corrects you on the details:
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Five things CS leaders can do *today* to lead through a down market ⬇️ 🚨 https://t.co/X50pEKrvEC
#Recession #DownMarket #CustomerSuccess
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Spooooky Halloween everyone! 🎃 What #CustomerSuccess -themed costume will you be wearing this year? #funny #meme #saas #CSM
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