#ZendeskRelate 2026 is where service leaders connect, learn, and discover new resolutions. Join us in Denver next May to explore the future of AI-powered customer and employee service and walk away with practical insights to elevate your support: https://t.co/6aSh3Sabgt

Customers self-serve with ease, teams focus on complex issues. That's the #ZendeskAI effect:

Shoppers are asking about seasonal promotions, shipping deadlines, and holiday returns. Knowledge Builder mines past tickets to automatically generate accurate help center articles, so customers can find answers instantly without waiting: https://t.co/TLujpb6DAN

73% of employee questions are now resolved by @HoagHealth’s #ZendeskAIAgent. With Zendesk, HR cut overall ticket resolution time by 86% and boosted employee CSAT to 97%. Smarter service. Happier employees. That’s the #ZendeskAI effect: https://t.co/qNw8vb35BI

.@Printful switched to Zendesk and unlocked global growth. Cross-team collaboration improved, real-time reporting gave leaders the insights they needed, and agents resolved 60,000 tickets a month with an average handle time of just seven minutes: https://t.co/qqp5O07udw

AI in service isn’t the hard part. People are. Sarah Gavin, acting CMO at Zendesk, shares how change enablement builds real belief in AI across teams from retail to healthcare. Leadership and inclusion make AI stick: https://t.co/1PSUIUyDNy

Since adopting AI tools, how much has your team’s efficiency improved? Tell us more in the replies.

Post-Black Friday returns are piling in. #ZendeskAIAgents categorize returns, suggest solutions, and guide customers to self-service options, freeing agents for high-priority cases. Smoother returns, happier customers. That's the #ZendeskAI effect: https://t.co/BOcwbbzPcd

How is AI reshaping customer service behind the scenes? Our CTO Adrian McDermott sat down with the Big Technology podcast to unpack how #ZendeskAIAgents, Generative Search, and Copilot are raising the bar for support teams and customers:

Holiday madness? It’s here. That means customers are calling and chasing lost packages and late deliveries. Zendesk Contact Center, powered by #ZendeskAI, makes sure the right experts pick up first — solving problems faster and keeping the season bright: https://t.co/oRBZKrrDRk

With Real-Time QA, you can spot churn risk, unresolved issues, and vulnerable customers as they happen — and take action before anything escalates. Stay in control of every conversation: https://t.co/cIovdlVln2

The @Zendesk CX Trends 2026 report makes it clear: AI alone won’t save your customer experience. Context + continuity + empathy = competitive advantage. If you lead CX/EX, this is mandatory reading. Download the report: https://t.co/ahbtFt74lO #CX #AI #customerexperience

What’s your biggest challenge in scaling AI across your service teams?

AI is reshaping customer service, and the people behind it are changing along with it. Adrian McDermott, Chief Technology Officer at Zendesk, outlines five resolutions that will set CX leaders up for success in 2026: https://t.co/Bm90N4EX9k

Every great customer experience starts with trust. Vinay Patel, our Chief Trust & Security Officer, tells @CSOonline that trust isn’t just about protecting systems, it’s about transparency, integrity, and putting customers first:

Agents are flooded with questions about gifts, orders, and holiday warranties. AI-powered Quick Answers brings the right information into the Agent Workspace from across your data sources so teams can respond faster and with confidence: https://t.co/Bk6KrGcpqB

IT isn’t just a help desk anymore. Today’s CIOs are designing experiences that drive productivity, innovation, and business impact. Read in @CIOonline how Zendesk's AI-powered employee service platform is turning IT into a strategic advantage:

How easy is it for your employees to resolve IT or HR requests on their own?

The future of support is fluid, responsive, and human. Learn more in the Zendesk #CXTrends 2026 report:

• 76% of consumers prefer dropping text, images, and video into the same thread • 79% of CX leaders say customers expect video or visual sharing options • 91% of Zendesk CX leaders agree multimodal AI is the next wave in customer service

Support should meet customers where they are. Multimodal support brings voice, chat, images, and video into one seamless interaction so customers can show, tell, and share without starting over. Dive into the Zendesk #CXTrends 2026 report: https://t.co/uUDpIR0Ghd