Customer Success Collective
@_cscollective
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We’re a global collective of customer advocates. You’re in the right place to learn, share, develop, network, and scale with your CS comrades.
Joined April 2021
Only 30.5% of CS teams have enablement. Yet 70.7% of CSMs are juggling 10+ accounts. What gives?. The State of #CustomerSuccess 2025 Report breaks it down: Data. Benchmarks. Clarity. Brought to you in partnership with @GainsightHQ
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London, you have until this Friday to save £300 🚨. Join us on June 24 & 25, for Customer Success Summit, where CS leaders from Oracle, Coursera, Gett, and more will share cutting-edge insights and strategies to drive real impact. #CustomerSuccess
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🚨 Final call. 🚨. Help shape the State of Customer Success 2025 + Customer Success Salary Report 2025. Your insights = better benchmarks, stronger strategy, clearer industry direction. Last chance to have your say. 👇. #CustomerSuccess #SaaS
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Grab your membership before the next customer churns. Not because it's dramatic. Because it's real. You’ll get the templates to act faster, the certifications to sharpen your instincts, and the live workshops that turn warning signs into wins.
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That’s not a stat. That’s your raise waiting in a login screen. Whether you’re new to customer success, managing a team, or leading the function, there’s a certification designed to match your goals.
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Stop reinventing the customer success wheel. Get the resources, the mentorship, and the network you need to fine-tune your customer success game. Join Pro today:
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78% of customers are willing to engage with AI agents. Is your org ready to ride the wave?. Join our free live session with Kustomer on May 13, The Power Couple: AI + Humans for Smarter Customer Service. Sign up:
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What do Oracle, Coursera, Gett, and Bazaarvoice have in common?. They're all at Customer Success Summit London on June 24 & 25. Check out the speaker lineup👇 before grabbing a brochure for more info.
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Your paycheck should match the impact you’re making. Pro+ membership gives you the tools to sharpen your skills, prove your value, and open doors to bigger opportunities. Start making it happen:
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Amsterdam, you have until this Friday to save €300 🚨. Join us on May 13 & 14, for Customer Success Summit, where CS leaders from Microsoft, Qualtrics, LinkedIn, Culture Amp, and more will share cutting-edge insights and strategies to drive real impact.
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Heads up, London 🇬🇧. We’re bringing Customer Success Summit to your city, and if you’re ready to supercharge your CS career, connect with industry leaders, and unlock the best strategies for growth, this is the one event you can't afford to miss.
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Your customers don’t care about NPS. They care about results. Faster onboarding, real support, and a team that listens. Customer Success Certified: Core gives you the blueprint to drive retention with strategies that work. Learn more ⬇️. #CustomerSuccess
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Join Deborah Knight, CS & Experience Consultant and Founder at Kaptive CX, for a live, interactive session packed with strategies you can apply the same day. 📅 Date: March 4, 2025.📍 Virtual, live training.⏳ Limited seats left.
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It’s becoming increasingly important to align AM, sales, and CS teams - but how to break down these silos?.'Winning together: Smarter account strategies for sales & CS,’ March 11 with Totango and Upland Altify will teach you how. Sign up:
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Want the full story?.Download the State of Customer Success 2024 Report: #CustomerSuccess #CSM #Leadership.
customersuccesscollective.com
Download our latest industry report to see how your peers are tackling the exact same challenges as you in 2025.
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The role of #CustomerSuccess is transforming. It's moving from pure relationship management to a fundamental economic survival strategy for businesses. And that's exactly what your customers need right now. (5/6).
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The irony?. While you're trying to guide customers through their budget cuts and reorgs. You're navigating the exact same challenges internally. (4/6).
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The communication breakdown is real: . 👉 Product teams build without CS input .👉 Sales-driven trumps customer-driven .👉 Leadership sees CS as just a cost center. Sound familiar? Your customers are probably nodding right now. (3/6).
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Let's talk about resource constraints:. 👉 Startups can't build full CS orgs with limited funds.👉 M&A chaos creates misalignment.👉 High turnover from lack of progression. Everyone's trying to do more with less in 2025 📉 (2/6).
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Your #CustomerSuccess team is fighting the same battles as your customers. And that's the problem. Budget cuts, #layoffs, and uncertainty are hitting both sides of the desk in 2025. What's really holding #CustomerSuccessManagers back? 🧵
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