Jason M. Finkelstein
@locationjason
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6x CMO, President and GTM Advisor. Experiments w/hot sauce 🔥. Loves big dogs 🐶 and Duke basketball 🏀. Currently @Numa_helps & @NoFraudOnline. Molon Labe.
San Francisco, CA
Joined April 2010
@numa_helps building the technology to run the AI-native auto dealership. 🚗🤖
Numa raises $32M to bring AI and automation to car dealerships
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I have an idea for a new market @polymarket An NFL Superbowl will take place outside of the United States in 2030 or before. Given growing NFL presence and recent games in UK, Ireland, Germany, Spain, Brazil it's logical to assume the NFL will host a Superbowl internationally.
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Missed calls are costing dealerships major service revenue: According to AI platform Numa — dealerships miss an average of 158 – 216 service calls per month. And with each repair order generating $450 (NADA average) — Some dealers are potentially losing out on over $1M a year
news.dealershipguy.com
AI answers 16,500 calls per dealership every year. (<1 min. read)
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just gettin started. @numa_helps
Numa, which uses AI to automate tasks for auto dealerships and has 600 customers in the US and Canada, raised a $32M Series B led by Touring Capital and Mitsui (@kyle_l_wiggers / TechCrunch) https://t.co/1Nzvi0pA3i 📫 Subscribe: https://t.co/OyWeKSRpIM
https://t.co/pz5u7JeGtv
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sign of the times. cost cutting, removing the customer from customer service. There's now a big opp for brands to stand out. Provide radically personal customer service when others aren't. Customers will talk more about the experience, buy more. Irrational loyalty will follow.
'Recognising the futility of losing my temper with them, I put the phone down and offloaded on to my husband. I offloaded on to him again recently when BA’s parent company IAG revealed record annual profits.'
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This week on The Modern Customer Podcast, Jason Finkelstein, Chief Marketing Officer at @gladly talks about building modern customer support teams in the age of AI and the future of customer experience. cc: @locationjason
https://t.co/6uGOmvDl1A
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Congratulations on this milestone to provide "radically personal customer service in the age of AI," @ansanelli and Team @gladly!🚀 CC @jrichlive, @lucktm
I am excited to announce @gladly Sidekick, our new AI and automation platform for personalized self-service. It’s designed to work hand-in-hand with Gladly Hero, our people-centered platform for delivering personalized agent-assisted customer service.
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I am excited to announce @gladly Sidekick, our new AI and automation platform for personalized self-service. It’s designed to work hand-in-hand with Gladly Hero, our people-centered platform for delivering personalized agent-assisted customer service.
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RIP Coach Busick. James G. ‘Jim’ Busick Jr., longtime Gilman School tennis coach whose players won 10 championships, dies
baltimoresun.com
James G. “Jim” Busick Jr., former longtime Gilman School tennis coach who led the North Baltimore private school to nearly 30 conference finals and was the former tennis pro at the old …
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Happening now 👀 @BlakeMichelleM dropping amazing nuggets of #CX wisdom → https://t.co/g3scSLzcDK
#GladlyConnectLive2023
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Very excited to be taking the stage at @gladly Connect Live 2023 on May 10 to talk about 4 Ways to Make a Customer Experience a Decision. Register to join me in New Orleans or tune in virtually here → https://t.co/6bPwd8ddgZ
#GladlyConnect2023 #cxleaders #cxstrategy
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Stay ahead of the customer experience (#CX) curve by attending Customer Response Summit (#CRS) on March 1-3 in Austin, TX! Register here: https://t.co/xwFMQ1XP8J Hear speakers from top brands, including @SamsClub, @Roku, @gladly, @VistraCorp, @movate_inc, and more. #CRSAustin
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Everyone’s using ChatGPT. But almost everyone's STUCK in beginner mode. 10 techniques to get massively ahead with AI: (cut-and-paste these prompts👇)
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Despite the doom and gloom, innovation never sleeps—in the last 90 days, we’re proud to have invested several hundred million $ into amazing companies like @gladly @VicDotAi @DrataHQ @getcacheflow @Novo_HQ @northstarmoney @workstream_us @unraveldata @Avidbots + @tray! #golong 👇
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Congratulations to @gladly team on its latest fundraise! With a suite of iconic brands as customers, @ansanelli and the Gladly team are truly rethinking customer service beyond what it is today 🚀 cc: @jrichlive @lucktm
We're announcing our $55M fund raise today with Riverwood Capital leading along with existing investors @GreylockVC , @NEA, @GGVCapital, @newviewcap , and Glynn Capital. Two groups that deserve all the thanks for this are Team @gladly and our incredible customers.
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We're announcing our $55M fund raise today with Riverwood Capital leading along with existing investors @GreylockVC , @NEA, @GGVCapital, @newviewcap , and Glynn Capital. Two groups that deserve all the thanks for this are Team @gladly and our incredible customers.
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