Help Scout
@helpscout
Followers
12K
Following
11K
Media
4K
Statuses
20K
📧 More powerful than regular email, but just as simple. See how it works 👉 https://t.co/wuS5WjzQGj or try for free 👉 https://t.co/ZKhQgshtzc
🌎 Everywhere
Joined July 2010
0
0
0
2
7
3
Meetings that could have been emails but the email could have been a slack message. Happy Monday 💙. #corporate #slack #meetings.
0
1
1
An email newsletter for support pros that’s actually… good?.✅ Fresh takes.✅ Practical tips.✅ No fluff.Meet The Supportive Weekly. #newsletter #customersupport.
helpscout.com
Subscribe to The Supportive Weekly, an email newsletter for customer-centric people.
0
0
0
0
0
0
An underrated support skill:. Being kind and firm when the request is technically a “no.”. That’s elite-level communication. #support #customersupport #customerexperience.
0
0
0
“Just checking in on this!”.= polite support-speak for “Please I am begging you to respond I don’t want to escalate this again” . #stress #customersupport
0
0
0
Your customer doesn’t care about your internal org chart. They just want help. Cross-functional chaos is not their problem. (But it is a support rep’s Tuesday.). #teams #corporate #customersupport.
0
1
1
Don’t hand your writing over to AI—coach it. One content strategist at Help Scout built a GPT to review, not write, and it actually made their team faster. 🧠 #ai #aitools #aiprompts.
articles.helpscout.com
Skeptical about AI but still a little curious? Here’s what happens when you try building with it anyway — one vibe at a time.
0
0
0
💳 Big news: The Stripe + Help Scout integration is live!. Now you can manage payments without ever leaving the conversation. Less tab-switching. More customer delight. 👉 #customersupport #cx #stripe
1
0
2
Good knowledge base articles aren’t just about what you say it’s how you say it. ✅ Clear structure.✅ Scannable formatting.✅ Helpful tone. A well-formatted article = faster answers, happier customers. Read more: #customersupport #knowledgebase #cx.
helpscout.com
Design really does matter — layout and page composition can make a critical difference in helping your customers get the most out of your documentation. Here are some formatting tips to help improve...
0
0
0
Anyone else suddenly craving nigiri and a sunset horseback ride? . No? Mkay, just us then.
0
4
1
0
0
0
Sure, @IKEA’s furniture instructions might leave you scratching your head….But their AI-powered help center? Crystal clear. 🧑💻✨. They use AI to surface the right answers fast — a masterclass in good self-service. Read more: #cx #ai #customersupport.
helpscout.com
Is your help center falling flat? Get inspired by 16 great ecommerce knowledge base examples and learn how to build one that works.
1
0
0
The “can I speak to your manager” era has ended. ❌. We’re in the “I just need someone who actually cares” era now. And support reps? You're that someone. 💙. #support #customersupport #cteams #cats
0
0
0
Be intelligent, not just artificial. AI can surface key skills, research companies, and polish our writing, but leave the creativity, personalization, and heart to you. Human-first job hunting always. 💙 . #jobsearch #aitips #careertips.
articles.helpscout.com
Job seekers are under an immense amount of pressure, but does that mean that they should outsource the application process to AI? Help Scout VP of People, Leah Knobler, weighs in.
0
0
0