Gabor Lukacs has fought and won countless court challenges against airlines, a mission he pursues in his spare time

A Cambridge, Ont. couple is sharing their lost luggage nightmare.

Open letter from six consumer protection groups.

Restoring consumers' confidence and the rule of law is vital for the aviation sector's recovery, Dr. Gábor Lukács told Standing Committee on T...

Report urges harmonization with the European Union’s passenger protection regime, and provides five key recommendations legislative amendments.

Air Canada is burning through $15-million a day and has laid off 20,000 employees – about half its work force – as it cuts routes and pulls out of smaller airports to save money

Open letter from six consumer protection groups.

Passengers who save lives by staying at home are entitled to a full refund to the original form of payment. Do not take future credit.

The weather may be clearing, but hundreds of Canadian travellers are still unable to reach their destination or return home, while many others are still waiting for refunds — or even answers.

A stark contrast between Canada's APPR and the European Union’s gold standard of passenger protection.

WestJet has cancelled its direct flights to Europe from Halifax, Vancouver and Toronto for this summer.

Seventy-two per cent of Canadians surveyed by Leger and the Association for Canadian Studies say they're not comfortable flying since a decision by some airlines to relax their own in-flight physical...

Canadian travellers frustrated by vouchers from airlines are looking south of the border to get refunds for trips cancelled due to the coronavirus.

An advocate for air passengers says Canada should make it so travellers are automatically entitled to compensation from airlines when their flights are disrupted, rather than having to make claims on...

Airline executives are once again defending their decision not to issue refunds to customers after thousands of flights were cancelled due to COVID-19.

Join our community at http://princeoftravel.com (enter your email) Here at Prince of Travel, we spend a fair bit of time and energy talking up Canada’s airli...

Bill C-249 confirms that airlines must refund cancelled flights.

The federal government will allow Air Canada to access up to $5.9-billion in loans and buy $500-million of Air Canada stock at just over $23 each

What kind of people sit on the Canadian Transportation Agency tribunal? The wrong kind, too close to the errant airlines they oversee

WestJet and Air Canada will soon begin selling every seat on their flights again, ending their attempts at physical distancing -- a decision that has left many passengers demanding refunds.

After four months of turbulent negotiations, industry leaders and politicians have expressed optimism that a deal is imminent. “I know that they’re very close,” Unifor head Jerry Dias said.

"Does the government have any plans to step in and encourage airlines to return money to customers rather than vouchers?"House of Commons on May 28, 2020.

Hundreds of Canadian travellers were left stranded in Mexico and other sunny destinations after a major winter storm over Christmas disrupted operations.

B.C. Health Minister Adrian Dix says he would like to see the evidence that led to a decision from airlines to drop physical distancing measures in airplanes.

Who will fly a Canadian airline in the future?

Passenger rights advocates are encouraging Canadians to refuse travel vouchers for cancelled flights, warning that consumers are entitled to refunds by law in Canada-- a rule they say is not enforced.

The Spanish government has promised court action against at least 17 airlines including easyJet and Ryanair over their customer refund practices following the Covid-19 outbreak.

A Nova Scotia couple has won a small claims court case against Air Canada. The airline cancelled their connecting flight from Toronto to New York in July 2022, citing “crew constraints” due to the...

Air Canada has more customer complaints about refunds to the U.S. Department of Transportation than any foreign airline.

A newlywed couple from Cambridge, Ont. waited months to get their lost luggage back, only to discover it had been allegedly donated to charity by Air Canada. But can an airline legally give your bag...

The aviation watchdog says it could take action if plane companies don't give customers their money back.

'Strategic myopia' and market dominance could explain why airlines refuse to refund your money, says Rumina Dhalla of the Univesity of Guelph.