Wootric by InMoment
@wootric
Followers
18K
Following
1K
Media
12K
Statuses
21K
Take a modern approach to customer feedback with microsurveys and advanced analytics. Maximize customer lifetime value.
San Francisco
Joined August 2013
Wootric is joining @WeAreInMoment, a market leader in customer and employee experience! Read the letter from our founders @jumpingdeeps & @jesshanghai — we're excited about what this means for our customers & our modern approach to #CX. https://t.co/j1v1r8Ge87
#saas #womenintech
0
2
11
"#NPS is one of the most important metrics we track as a #PrivateEquity firm." -CiCi Zheng @cicizheng4 of @ParkerGaleCap. Hear her conversation with @WeAreInMoment 's Jessica Pfeifer:
0
1
5
Ready to learn how to use NPS to drive your roadmap, retention & growth ? Join @LisaAbbott's presentation at SaaS Insider Annual 2021 — Weds May 12, 4:30 pm ET, 7:30 pm PT. To register: https://t.co/fyfYsQad4l
#CX #NPS #customerexperience #SaaS
0
0
6
Just like you nourish your body from the inside, company culture affects your CX health. Check out these 5 strategies from @StevenVBe to create a culture that breeds great #CX.
0
1
2
"If you want to avoid surprises when it comes to #churn, how and when you ask for feedback matters," shares @jesshanghai, GM at @wootric. #SaaS #SaaSStrategy
https://t.co/pcgNazBReA
staxbill.com
Stax Bill automates your recurring billing, subscription management, payment collection, and reporting to ensure you get the most revenue possible.
0
1
0
Here's an excellent first-person account of what it's like to openly invite customer feedback for the 1st time. Thank you @leaveback for your transparency & of course, for being our customer! https://t.co/uUdIzpgHtV
#CX #customerfeedback
0
0
0
Wootric is a Leader in Feedback Analytics in the @G2 Spring Report. 🎉🎉 Thank you to our customers for the rave reviews! https://t.co/lq01jbuklb
#customerexperience #cx #customerexperiencemanagement
inmoment.com
Find insights on the latest customer, employee, market, and brand experience from industry leaders on the InMoment's Customer Experience Blog.
0
0
0
Are customers not opening your #CX survey emails, let alone giving you feedback? It's probably your subject line. Use these 5 guidelines (with examples!) to write subject lines that increase your open rates. https://t.co/Vp8NvrIrXY
#customerexperience #customerfeedback
inmoment.com
To get the intelligence you need from your email surveys, you need to craft engaging subject lines! Here are tips that help you increase open rates
0
0
0
Defining short-term wins & offering good metrics is essential in launching & maintaining #DigitalTransformation. One approach is to measure investment & impact on customer journey & #CX. https://t.co/tnLnimQLyD via @CustomerThink
0
0
0
Fascinating chart showing how much business went digital this past year. Pandemic big changes = big change AND big opportunity for your #CX program. Buckle up!
YOY traffic numbers show the impact of offline businesses going digital during the pandemic. That's a wild jump right across the board.
0
0
0
Why #CX programs are an always-on, often-changing venture. “The number one skill for a marketer right now is humility. We need to survey, sit and listen, & re-connect with our customers humbly.” — @markwschaefer
link.medium.com
The people of the world have been whacked out by the fear, grief, and upheaval of a pandemic. Some of the consequences are obvious. We’ve…
0
0
1
Calling all Product Managers! Learn how to collect quality customer insights at scale & use them to inform your product roadmap in this post by our friends at @ProductGym. https://t.co/7MLJbeCRtl
#CX #ProductManagement #customerfeedback #customerexperience
0
0
0
Definitely one of those simple things that yields so much value! Closing the loop with customers is an important part of #CX and can be easy to forget. Hopefully, everyone puts it in their workflow, especially when it's in response to #customerfeedback.
Tell the customer what you are going to do. Then do it. Then tell them that you did it. They will appreciate you, have confidence in you & in return will give you more business. #customersfirst
0
1
2
Outgrowing your Growth Stage CX program? We explain the actions & tech that will help you expand to an Expert Stage CX program. More insights 💥 More impact 💥 https://t.co/Q42XevVhTp
#customerexperience #customerfeedback #CX
0
0
3
Building a #CX network is similar to building any network. Be humble enough to ask questions you don't know the answers to, be bold enough to answer others' questions using your experiences or connect them with someone you know has an answer.
The #CXQOTD for Mar 31: “What are some ways to grow your #CX network?” @globaldenton @NicholasZeisler @seatoncx @JoSHoneycomb @theccdoctor @JoshVoC @CXpert @wootric @DebbieSzumylo @zjellson @jacobshields20 @ddu17 @SeanBHawkins @AlexAllwood @KayPhelpsTweets @adamtoporek
0
0
1
We've seen these help #CX champions navigate power structures: 1) focus on quick wins, 2) democratize customer feedback so everyone's looking at the same data, & 3) flow CX workflows into existing workflows for Sales, Cust Support, Product, etc. #CXQOTD
The #CXQOTD for Mar 29: “How can new CX leaders best navigate preexisting power dynamics?” @Melchor_Eric @IngridsPaixaoz @NicholasZeisler @CxExcellence @thatcxguytweets @Scottywerner1 @murphyjfraser @SueDuris @AilsDay @avdingus @globaldenton @laurenqvolpe @rnanjad #cx
0
1
2
Another example of why schools should include #STEM curriculums for all students. #womenintech
Surprise! Male and female brains are the same
0
0
0
Yet another tie btw CX & EX in Salesforce rpt. 82% of respondents reported that the treatment of employees during the pandemic influenced their decision to buy from a company. Customers Are Re-Evaluating Their Brand Relationships https://t.co/gvUMFKEdL9 via @annettefranz
cx-journey.com
I recently got my hands on a copy of Salesforce's latest State of the Connected Customer report. One of the findings was that brands must demonstrate their values. My thoughts on that can be found in...
0
1
1
The most damning feedback can be the most valuable. But what to do when you get the bad news? Check out these tips to respond to poor reviews. #CX #customerfeedback
Treat customers' poor online ratings & reviews as gifts, says #custserv & #socialmedia writing expert @LeslieO - she offers 5 tips to craft a thoughtful response to save the relationship & demonstrate true #CustomerCare #CX #ContactCenter #cctr
0
0
0
Your insight is #CX Truth, @wootric. QUI QUOTES: "One percent improvement in 1,000 things is better than 1,000% improvement in one thing." @tom_peters "Great companies are built by people who never stop thinking about ways to improve the business." J.W. Marriott #custexp
@jtwatkin @SeanBHawkins @JeremyHyde_ @esmancuso @kkmett @scott_saas @thecallcenterc1 @thatcxguytweets @NTIatHome @murphyjfraser @DebbieSzumylo @_Glenna_Mae @TomRichard11 CX is an ongoing & methodical practice of listening to customer feedback to tweak & make your CX better. It's exciting to make a huge change, but more often it's small ones. Sales offering a "revolution" is like the ShamWow guy leaping into CX on a whim. Do you really trust it?
0
3
4