Sean B Hawkins
@SeanBHawkins
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#CustServ #CX leader & speaker. Foodie & traveler. @buffalobills #RollTide Syracuse bball
Smithfield, NC
Joined September 2011
As much as I love the service and #CX of @SouthwestAir flight crew, the operational component underperforms. The customers and flight crew deserve better.
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How long before service is restored? I've had a poor connection for the past 3 days @Ask_Spectrum. Please don't "apologize for the inconvenience".
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RT @716Transplant: 🚨Merch giveaway🚨. I messed up which means free stuff 😁. FlexFit Hat.Mid-profile .Structured front.Mesh back .Pre-curved….
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RT @LeslieO: Step aside, #Marketing team. I believe #CustomerService should own #socialmedia and I've got solid reasons. Check out my lates….
icmi.com
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Where is @SouthwestAir leadership/sr executives? I feel bad for all the workers who must face customers in this current #CX fiasco.
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I truly enjoyed this #CX discussion with my friend @stacysherman. It's been watching her build this insightful platform to champion #CX excellence. Honored to participate.
doingcxright.com
What does great customer service look like? How best to create engage agents to deliver customer excellence? Learn how to do the basics right
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😳.
If Tua takes the field tonight, it's a massive step back for #concussion care in the NFL. If he has a 2nd concussion that destroys his season or career, everyone involved will be sued & should lose their jobs, coaches included. We all saw it, even they must know this isn't right.
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