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Damien Dup Profile
Damien Dup

@ddu17

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Customer Experience Expert, still happy sharing about #cx #custserv #customercare #experienceclient.

Paris, France
Joined January 2012
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@ddu17
Damien Dup
2 years
Au service client, une ressource pas préparée ni équipée est une ressource desarmée. #experienceclient #serviceclient
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@ddu17
Damien Dup
3 years
« Les logiciels les plus simples sont, en pratique, les moins bien codés. » ~ Loi de Bram
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@Starlink
Starlink
9 days
With more than 8,500 satellites in orbit, Starlink provides connectivity through harsh weather conditions and natural disasters. Order online in under 2 minutes.
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11K
@ddu17
Damien Dup
3 years
Pourquoi tu m’appelles usager alors que j’m’appelle client ? #relationclient
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@ddu17
Damien Dup
3 years
Why Smart Companies See Customer Experience as the Prime Differentiator, and How They Do It. #cx
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@ddu17
Damien Dup
3 years
« Revolve your world around the customer and more customers will revolve around you. » ~ Heather Williams
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@ddu17
Damien Dup
3 years
How @Buffer Offers Great Customer Service. #custserv https://t.co/Fs3AsR9YWT via @LiveChat
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@ddu17
Damien Dup
3 years
5 Ways to Retain Your Customer Support Staff. #custserv https://t.co/PsvUsvwhVO via @Kayako
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@ddu17
Damien Dup
3 years
Les règles pour un SAV efficace : quels sont les conseils à suivre ? #serviceclient #experienceclient
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@ddu17
Damien Dup
3 years
« Success is not final, failure is not fatal: it is the courage to continue that counts. » ~ Winston Churchill
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@ddu17
Damien Dup
3 years
7 Customer Support Tactics to Increase Sales and Make Your Customers Happier. https://t.co/8xAsU5S9ZM #custserv #techsupport
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@ddu17
Damien Dup
3 years
« In customer service you have the power to make someone’s day.  Never take that responsibility and opportunity lightly! » ~ @jtwatkin
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@ddu17
Damien Dup
3 years
Recueil des bonnes et mauvaises pratiques en gestion de la relation client. #relationclient #serviceclient
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@ddu17
Damien Dup
3 years
How to calculate service level.
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@ddu17
Damien Dup
3 years
« If you have the confidence to speak with people, you can solve their problems. » ~ Steven Lowell
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@ddu17
Damien Dup
3 years
6 Ways to Establish a Winning Customer Service Culture. #custserv https://t.co/9IdK3Zdcgq via @service360blog
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@ddu17
Damien Dup
3 years
Customer Experience vs. Customer Service vs. Customer Care. #cx
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@ddu17
Damien Dup
3 years
Dans sa quête le client a toujours besoin d'une aide providentielle. #experienceclient #relationclient
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@ddu17
Damien Dup
3 years
Pourquoi le service client, c'est merveilleux. #serviceclient
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@ddu17
Damien Dup
3 years
« Truth builds trust. It's a customer-focused leadership essential. » ~ @marilynsuttle
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