Ben Motteram 🇦🇺
@CXpert
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I work with leaders to transform organisations into ones that are loved by employees and customers.
Melbourne, Australia
Joined March 2014
RT @mentalmarketer: The Human Edge: Amplifying Value, Not Replacing It #Genesis #HumanExperience #FutureOfWork #A….
linkedin.com
The Human Edge: Amplifying Value, Not Replacing It #Genesis #HumanExperience #FutureOfWork #AgenticAI #AIAgents #AISafety #AGI #ASI
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RT @mentalmarketer: Why Being Human Is Our Most Valuable Skill @CXpert @CxExcellence @LukeCXEX @ColinShaw_CX @adrianswinscoe ….
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". while AI-based solutions helped cut costs, they failed to meet the company’s standards for #customerexperience." . Klarna Reverses Course on #AI Customer Support, Resumes Human Hiring - @fintech_weekly #custexp #CX.
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Sadly not surprising. #CustomerExperience Quality In The US Falls To An(other) All-Time Low - @forrester #custexp #CX.
forrester.com
Learn about this year's Customer Experience Index (CX Index™) scores and the lessons they hold for brands.
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Consumers shift spending to brands with more value for the price - @DeloitteUS.#custexp #CX #hospitality
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RT @annettefranz: When Your Brand Promise and Customer Experience Don’t Align - CX Journey™ #brandpromise #customer….
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RT @mentalmarketer: The Human Edge: Amplifying Value, Not Replacing It #Genesis #HumanExperience #FutureOfWork #A….
linkedin.com
The Human Edge: Amplifying Value, Not Replacing It #Genesis #HumanExperience #FutureOfWork #AgenticAI #AIAgents #AISafety #AGI #ASI
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RT @annettefranz: When Your Brand Promise and Customer Experience Don’t Align - CX Journey™ #brandpromise #customer….
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RT @mentalmarketer: The Great Reconfiguration: What AI Means for Work, Trust & Value Creation #AgeOfIntelligence….
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From a #CX perspective, what's possible with #AI in 2025? How can organisations best prepare for an AI implementation to give it the best chance of success? What's coming next? Here's my latest post - a collaboration with Nabeel Abdul Latheef. #custexp.
cxpert.com.au
How to give your CX AI implementation the greatest chance of success.
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From a #CX perspective, what's possible with #AI in 2025? How can organisations best prepare for an AI implementation to give it the best chance of success? What's coming next? Here's my latest post - a collaboration with Nabeel Abdul Latheef. #custexp.
cxpert.com.au
How to give your CX AI implementation the greatest chance of success.
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95% of Businesses Fail at This One Thing — Fix It Before It Costs You Customers - @entrepreneur #custexp #CX.
entrepreneur.com
Most businesses believe that they deliver a great customer experience, but this is based on outdated, old-fashioned ideas. Here's what businesses can do to shift their customer experience to the...
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