The 2025 Customer Service & CX Research is here! The latest insights into what customers want, need, and expect have arrived. We surveyed more than 1,000 American consumers to understand their preferences, habits, and expectations when it comes to customer service and

Customer disservice is the missed opportunity to deliver an expected level of service. In other words, you could have done something to meet or even exceed the customer's expectations, but failed to take advantage of the opportunity.

Join us on Wednesday, Oct. 29 at 5pm ET for our conversation on the challenges with Web3 UX with special guest @BSmokes_ of @PistachioFi and builders at STRATO Mercata @kjameslubin @vic4wong @BobSummerwill @kjameslubin

What’s more important, happy customers or happy employees? https://t.co/3zuB75JnsF #customerengagement #customerexperience #employeeculture

Delivering a concierge style of service implies that the customer will be receiving a higher level of service. And, in most businesses, that is the type of experience that could get the customer to come back – and maybe even become loyal!

Customers remember the experience, not your profit margins. Get the small things right, and the money follows as you earn their trust, confidence, and loyalty. https://t.co/UGKQqdw9YP #customerfirst #customerexperience #CX

This is Olive. The AI data dashboard creator. Watch me use it with ChatGPT Atlas to research my demo database and build the most impactful tool possible.

It's within everyone's reach to create customer amazement. Without customers, we don't have a business, but without employees, we can't take care of our customers.

If you're leading from the boardroom without walking the customer journey yourself, you might be missing the gaps that matter most. Time to "walk the property" and see business through your customer's perspective! Listen to this week's Amazing Business Radio with

In this week's top 5, we read about how to manage painful customer experiences, the CX trends that we can expect in 2026, retail customer experience, and more! https://t.co/bN81GVjDeG #customerservice #customerexperience #CX

Customers want the customer service representatives they speak with to demonstrate knowledge & expertise—both about the products and services the company provides, & also about the customers themselves.

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What if you could create a "best day ever" for your employees or customers? On this week’s Amazing Business Radio, @SteveSpangler shares how transformational experiences ignite connection and inspire action. Don't miss it! https://t.co/KofkbhFB54 #TheEngagementEffect

People just want to be treated like valued customers with kindness, respect, and dignity. Customers are people, not account numbers.

Today, people—employees—often fear a world that is filled with rapid change and uncertainty. John O’Leary’s message in Soul on Fire reminds us to show up as leaders who instill confidence and, pun intended, fire up our people. https://t.co/94oyewJys7 #leadership

My belief is that customer service is not a department—it's a philosophy that is part of an organization's culture and is everyone's responsibility. Every employee has an impact on the customer service and the customer experience that an organization provides.

America celebrates its 250th anniversary on July 4th, 2026. Listen to immersive stories that bring American History to life. Discover and learn about historic sites. Claim site and story badges to mark your journey through history. Your America 250 celebration begins here!

This week is Get to Know Your Customers Day. In this video, @BrittanyHodak and I share how businesses can go beyond the basics and ask the right questions that truly connect with customers. Watch to learn a simple way to understand what your customers really value.

Understanding the context behind the customers' problems or questions can put you in an even better position to deliver an excellent experience.

On a scale of 1-10, how much do you trust that we will always do what’s right for you as our customer? If your customer doesn’t give you a perfect 10 on this question, there are trust issues. Customers either fully trust you, or they don’t. And obviously, the lower the score,

Professionals take an extra step. They follow up, even when they don't have to, because they know it's that little extra effort that can be the difference between the customer saying, They fixed the problem, & Wow, they sure know how to take care of their customers when there's a

Want your tactical tools seen on national TV—not just social? Our tactical shows air on cable, satellite & streaming across the U.S. Make customers see your brand like never before. See how it works.

Do happy employees make happy customers, or is it the other way around? Do happy customers make employees happy? https://t.co/QzzV4Xqtsl #customerhappiness #customerexperience #CX #employeeexperience

Customers love dealing with people who can make decisions. This can be summed up in one word: empowerment.

"Engagement is an experiment." Are you willing to fail, change, and try again in your quest to connect? @SteveSpangler shares why genuine engagement is created through experience, not metrics, on this week's Amazing Business Radio! Adjust, experiment, and watch your connections

Grant authority to employees to make customer-focused decisions. This is about giving your team the authority to take care of your customers. It takes some training to show an employee how far they can go, but once you train them, let them go forth & be successful.

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