The 2025 Customer Service & CX Research is here!. The latest insights into what customers want, need, and expect have arrived. We surveyed more than 1,000 American consumers to understand their preferences, habits, and expectations when it comes to customer service and

Pay attention to your guests. Paying attention can help you find opportunities to deliver a better experience.

Join millions who have switched to Grok.

Companies spend a lot of money to get customers to notice them through marketing and advertising. Don’t waste that investment by not considering social reacting as part of your marketing and CX plan. #customerservice #customerexperience #CX

RT @PaoloFabrizio71: Love it! 😁 #AI.

You can't have customer loyalty with an emotional connection with the customer. That emotion can come from the way the customer is treated, the confidence they have in the company's products/services, the trust they have in the employees of the company, and more.

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AI is only as good as how you use it. The companies getting AI right know they can’t go “all in” on AI and replace the human experience. The key is to find the right balance between AI and the human experience to create an Amazing Impact.

We try to avoid a ridiculous or extreme interpretation of rules. The reasons to be diligent about enforcing certain rules are obvious & must be taught. When taught properly, employees will know the difference between what they can and should do—& what they can't and shouldn't.

How much could we improve our organizations if we focused first on connecting as people before anything else? . Creating a better workplace really is about embracing what makes us human, right from the start. In this week’s episode with Taylor Scott, author of Give Hospitality,

RT @thinkers360: Your Attitude = Your Customer Experience via @Hyken of Shepard Presentations on @Thinkers360 #Cust….

RT @CustContactWeek: "Almost anything a human can do, a machine can do better, and it’s getting less expensive to do so by the day.". Part….

In a world where customer service and experience are as important as ever, it is important to properly train and empower employees to say "yes" to a customer whenever possible, as long as it is a win/win for both the customer and company.

The man, the myth, the legend— at least, that’s what Kinta wants to be… . Catch the final arc of DAN DA DAN Season 2, now streaming!.

In this week's top 5, we read about customer loyalty, reducing customer wait time, Artificial Intelligence, and more!. #customerservice #customerexperience #CX

When there's a problem or question, take time to answer it thoughtfully & completely. Ask the customer if they understand your response & if they have any other questions. In short, be proactive about giving a complete answer—the answer the customer deserves the first time they.

When the CEO is willing to experience what customers experience, it sends a clear message: customer service and CX are more than a department or a strategy. They are everyone’s responsibility. #leadership #customerexperience #CX

Peace of mind is about the comfort level a customer has with you. It gives them confidence and makes them want to continue doing business with you. If you're not intentionally doing it already, it's time to add a peace of mind strategy to your customer experience.

Want to know the secret to unforgettable customer service? Mark Rohan, Co-Founder and COO of @KlearcomTech, says it’s not perfection, but recovery that counts. Discover how going the extra mile after an issue can earn lifelong customers! #CustomerSupport

If someone asked me, "What are the basics of customer service?" my response would be, "Be nice. Show respect. Say please and thank you. Do what you say you will do.".

Transparency isn’t just for customers. The best companies also practice it internally—with their teams. Learn why internal transparency creates external trust. Watch the latest #WordOfTheMonth episode now. #customerservice #customerexperience

Set the bar high, and the gap between what your customers expect and what you deliver gets smaller. Create the smallest gap you can between what your customers expect and what you deliver, and the biggest gap between what your competitors deliver and what you deliver.

RT @GoldenOrchidCo: @Hyken Today’s customers measure every interaction against the best experiences they’ve had, no matter the industry.

When chatbots handle the routine issues and agents handle the more complex and human moments, that’s when customer experience goes from efficient to … amazing. #customerservice #customerexperience #CX