Alok Kulkarni
@Alok_Cyara
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Co-founder and CEO of Cyara, a customer experience leader trusted by leading brands around the world. #CX #contactcenter #customerjourney
Silicon Valley, California
Joined September 2019
"…Key (to creating and delivering excellent #CX) is that the CX team…and the IT team must closely collaborate to drive technical outcomes that deliver flawless CX." Read why this is so important here: https://t.co/tYBoEuSFN0
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As it did at #AvayaEngage, @Avaya hitting @Gartner #multiexperience concept hard in @enterprisecon keynote @simonharrisonme
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In this month's issue of SD Times we talk about how businesses can adapt for remote work, testing in the DevOps buyers guide, making open source work for your business and a deeper look at monitoring, and more!
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An important consideration when ramping up #WFH agents is the quality of their telecomms components. Don't forget to test! #SaferAtHome
Three ways to keep customer service agents working from home engaged https://t.co/nsJqimmDHk via @CustomerThink Since most (all?) #cctr in North America should be working at home, ideas like this are critical #SaferAtHome #COVID19 #custserv
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Here's some excellent advice for #CX teams that will accelerate their innovation of CX channels.
Cyara's @Elizabeth Magill write about the need for #syncronicity between business and IT teams in order to serve up excellent #CX:
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"Even with all the industry talk of the digital transformation and the digital customer, the fact is that people will still pick up the phone when they need customer service, and that’s reflected in the number of contact centers that support voice traffic." Voice quality matters!
The idea that voice in the contact center is going to go away is just not feasible. Read this blog by Abby Monaco to learn why >> https://t.co/JkjurTYTsl
#CX #contactcenter #customerexperience #analytics @Nexidia
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"Multiple channels are here to stay – and that’s a good thing. But we have to recognize the additional amount of work on the quality side to get things right." #CX #QAautomation (Thanks @Hyken!)
Expert View: What to Expect in Customer Care for 2020 https://t.co/veQP3r0ppY via @RingCentral Great forecasting of the changing tides in the customer service industry from Daniel Ord, @CustomerIsFirst @jimtincher & me! #customercare #custexp
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Always a pleasure to work with our friends at Genesys @AppFoundry! Looking forward to a great event.
THANK YOU to all 16 AppFoundry partners for sponsoring @Genesys Kickoff! #GKO
@avtex @CallJourney @eMitedotcom @onecustomerview @idealsystems #PureInsights @shelf_io @softphone @AdvaTel1 @AriaSolutions @Brightmetrics @MindTouch @AudioCodes @_Blackchair @GetCyara @occam_networks
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Perhaps the most exciting thing about reverse engineering is that the more common it becomes, the faster it will develop. Source: https://t.co/4xqagtv2pP via @turpitka
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Zendesk's #CX Trends report: 50% customers will switch to a competitor after just one bad experience, and 80% will leave after multiple bad experiences. https://t.co/dysK4YB62V
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Making bold changes demands bold leadership and, often, massive cultural transformation. How do companies succeed at becoming disruptive? Join our upcoming webinar to find out: https://t.co/6CDobhp8PZ
#disruption #transformation #CX
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We're thrilled to welcome a super-experienced engineering leader to our talented development team! #cx #devops #innovation
We are excited to announce Paul Tocatlian as our new VP of Engineering. Read the press release here: https://t.co/dfTgSZocpw
#CX #innovation
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Great to see our own @emagill honing her #CX and #DevOps futurist skills in @APMdigest! https://t.co/8emcbQ6kNM
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In case you missed it, we've partnered with the market experts in #AmazonConnect, @VoiceFoundry. Their design and development skills coupled with our #CX assurance knowledge is a powerful combination!
We are excited to announce our partnership with @VoiceFoundry to provide services that ensure a high ROI on the move to Amazon Connect: customer journey design, systems integration, automated testing, and #CX assurance. #ContactCenter
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"Technology is responsible for building experiences that allow for rapid prototyping and testing without sacrificing speed, quality and agility." Agree with this statement. CX innovation is all about quality@speed.
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Each of these steps helps flight teams either make a no-go decision or ensure a safe flight. They can also help drive enhanced business outcomes -- powered by new technologies -- from exploration through to a final decision. Source:
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Very proud of the amazing innovation coming from our product marketing and development teams. 2020 will see even more!
2019 was a busy year for Cyara. Elizabeth Magill, Senior Director of Product Marketing, reflects on four key customer- and market-driven themes that drove product enhancements this year. #CX ContactCenter https://t.co/eF05c2pjB2
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Learn the five best practices for reducing risk and assuring a great customer experience when migrating your #ContactCenter to the cloud: #CX #QualityAssurance
https://t.co/lfeVAvZZjM
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I challenge all CEOs to move beyond the traditional approach of pushing company performance and start programs that improve the employee experience. Source:
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