Let us reintroduce ourselves: we're officially TTEC Digital today! 🎉 Head on over to our @TTECDigital account and join us at the point of conversation. #TTECDigital #CXoptimized

FINAL REMINDER! We're optimizing CX at the point of conversation over at TTEC Digital as one brand laser focused on serving our customers and clients. Help us continue the conversation over on @TTECDigital. #TTECDigital #CXoptimized

As part of our continued brand evolution, VoiceFoundry is officially becoming TTEC Digital! . We’re energized about the combination of capabilities we can bring to the CX marketplace at @TTECDigital. Follow us there to learn how we optimize CX. #TTECDigital #CXoptimized

Coming soon: one TTEC Digital brand! . We’re bringing it all together – VoiceFoundry is officially becoming TTEC Digital. W/ this exciting shift comes the switch of our social activity to the @TTECDigital account. Follow us over there to stay in the loop! #TTECDigital

The route to digitizing your insurance organization leads to creating exceptional CX. It also means leveraging new and existing technologies to get a 360-degree view of every customer. We’ve distilled a couple of main points from IDC’s latest Brief:

Searching for proactive strategies your organization should adopt as you reset and reenergize plans for meeting the expectations and demands of your customers, agents, and markets in the future? Let our guide lead the way!. Download here:

Cloud contact centers are key to delivering memorable experiences for customers and agents alike. Learn how one family-owned electronics retailer partnered with VoiceFoundry to harness the power of their new Amazon Connect cloud contact center:

Are you looking to shift your organization's culture to a place where you can seamlessly share data internally across ecosystems? Our analyst brief from IDC shows you the path to getting there

Two dreamers came up with a unique idea for a travel company: one that caters to those who prefer to see the world on wheels. Learn how they used a different kind of roadmap to transform their contact center for better CX:

In the latest analyst brief from IDC, you’ll learn how to achieve true digital resilience in your insurance organization! Get started by shifting your culture to a place where you can seamlessly share data internally across ecosystems. Learn How:

We are seeking an experienced Helpdesk – Service Desk Lead Analyst to learn AWS. We’re a global company transforming CX by helping our clients design and deliver simpler, more effective human-centered customer service experiences. Learn more:

When one of the world’s largest car rental companies decided it was time to ditch its legacy technology, they chose VoiceFoundry to drive them to adopt a modern contact center that provides better CX and lowers costs. Here's how:

Happy Halloween! There are many spooky creatures out and about but do you know which ones are hiding inside your customer experience? Discover which 'CX Monster' is giving your customer's a fright this year.

What’s in a conversation? For those with conversational analytics at their fingertips, the answer is “quite a lot.” We’ll cover the benefits of conversational analytics on the blog:

As patients navigate their healthcare plans on their own, their questions, challenges, and frustrations all become more personalized. That is where data and AI come in. Learn how to compete in the consumer age of healthcare with @TTECDigital:

In the latest analyst brief from IDC, you’ll learn how to achieve true digital resilience in your insurance organization through:. >Capitalising on the most advanced AI-based technologies.>Exploring new value-added fields of service. and more!. Learn More:

Did you save your seat in our AWS Builder’s Workshop? On Nov 7th and 8th from 9 am – 5 pm (UK), we’ll dive into an introduction to Amazon Connect with hands-on guidance from AWS Amazon Connect and VoiceFoundry experts. Visit our site to register:

Curious about breathing new energy into customer interactions this year? Want to refresh *and* strengthen your relationship with customers? Our guide walks you through how to do both to meet—and even exceed— expectations. Download the guide here:

Amazon Chime SDK makes it easy to embed intelligent, real-time communication capabilities into your existing apps. Our Amazon Chime SDK implementation helps our customers follow best practices while tailoring their solutions to fit their needs. See how:

Our guide to energize and strengthen customer interactions is available! Explore 4 strategies that will help you build a proactive approach to meet – and even exceed – customer and agent expectations by downloading it here: