In 2025, consumers aren’t just experimenting with AI—they’re living with it. Yet as AI is embedded in our lives, one truth is clear: People still long for connection. Download our AI for CX Report to discover the real story behind consumer AI adoption:

AI in CX has meant choosing the lesser of two evils: Lock-in a single provider/closed ecosystem OR chaos through brittle, costly, one-off integrations. Enter MCP—the open, vendor-agnostic standard. Learn more about MCP with Avaya Infinity: https://t.co/R3JNu4IShd

CX & EX are at a point where inaction severely impacts potential business growth. The urgency is clear: t's time to rethink how you can forge unbreakable customer connections. Avaya Infinity™ can help: visit our website to request a demo and learn more. https://t.co/nF1p9tquLP

Yesterday was a fantastic start to Avaya’s Sales Kickoff in Denver! Tune in later this week to check out some noteworthy highlights – we're looking forward to serving our customers in ‘26!

Missed our latest live webinar on Avaya Infinity™ earlier this month? Great news - the session is now available on-demand! Watch now to learn how to transform fragmented interactions into meaningful, lasting customer relationships: https://t.co/0thrDAgNiw

Learn why media & entertainment companies trust Avaya to power seamless customer experiences & connections that help to cement brand loyalty. Visit our website to learn more: https://t.co/uYMphSPexB

AI isn’t a universal solve to all problems: Avaya understands the necessary nuances that make AI implementation successful, and that looks different for every customer. Check out this Destination CRM article that explores AI's role in contact centers: https://t.co/tr4IZy8zv1.

Now that Avaya Infinity™ is embracing MCP, unpack what this really means for your contact center, your AI strategy, and your business. Visit our website for extensive FAQ's that will inform you on the value MCP can bring to your business: https://t.co/lvQZF7BWwN

For over 20 years, Avaya and @Verint's partnership is rooted in a common strategy that leverages decades of experience to provide end-to-end support. At the core of this partnership is Avaya Infinity™. Read our recent blog on the long-time partnership: https://t.co/O7leSmTLCy

Last week, Avaya CTO David Funck was featured in Contact Center Technology Insights in a Q&A that explores how Avaya is transforming contact centers into “connection centers” with Avaya Infinity™ and upcoming support for MCP. Read the full article:

What do customers generally value most in AI-driven interactions?

Missed out on our live, 4-part Avaya Infinity webinar series? You can now catch part 1 on our website and watch on-demand! Watch part 1 now: https://t.co/NKYzg5inCC

Today kicks off the start of IAUG Converge 2025 in Kansas City! Avaya's Chief Technology Officer David Funck will present during tomorrow's general session with his keynote: Avaya's View of the Future of CX. Join us tomorrow in Kansas City! https://t.co/9v4z99uaCH

Bringing you another on-demand webinar! Town Hall: Overview of Avaya’s Strategy & Insights into Avaya Infinity™ Visit our website to watch the webinar and learn more: https://t.co/KWUD5yVxDM

Avaya Cloud Office (ACO) empowers organizations of any size to enhance employee experiences through seamless collaboration across any device. Learn more about ACO and how its seamless collaboration capabilities can unlock productivity for your business: https://t.co/k0bSyWhl2i

On Wednesday, 9/24, Avaya's Director of Product Management, will lead a session on "What's Next for Avaya Aura & UC" at IAUG Converge 2025! We hope you'll join us in Kansas City for an inside look into the future of Avaya Aura & UC. Register now: https://t.co/9v4z99uIsf

IAUG Converge Session: The Modernization Journey for the Avaya Classic Clients & Apps Avaya's Director of Product Management will walk through the roadmap across clients. Join us at IAUG Converge to attend this session on Wednesday, 9/24. Register today: https://t.co/9v4z99uaCH

We're happy to bring you another on-demand webinar, in partnership with @Verint: Bots + Humans in the Contact Center: AI for Your Agents Follow the link to watch the webinar today: https://t.co/k5Zy4yt7ki

By building the Avaya Infinity platform to support Model Context Protocol (MCP), we're empowering customers to work smarter, not harder, in their AI interactions. Visit our website to request a demo and see how MCP enriches the Avaya Infinity experience: https://t.co/R3JNu4Jq6L

Avaya is showing up strong for IAUG Converge 2025! This session explores the latest roadmap developments for Avaya’s mid-market solutions. Join us in Kansas City on 9/23 to attend this session and the various others Avaya will be leading. Register today: https://t.co/9v4z99uaCH