Elizabeth Magill
@emagill
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309
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Customer experience, call center, customer analytics, digital marketing, Agile, DevOps and quality assurance. Marketing leader at Cyara
California
Joined May 2008
Hey @MountainMikes am having a hard time getting resolution to fraudulent purchases made on my account at two of your franchises. Can someone please reach out and help resolve?
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Conversation with a Contact Center Builder (Versus Buyer) < @Traeger’s head of operations @bteggart discusses critiques of build-oriented solutions and points out competitive advantages to building one’s own #contactcenter @awscloud #AmazonConnect
https://t.co/aHkWPyWLiu
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What are you doing October 13-14? Hopefully joining us ringside for Xchange Virtual Summit 2021. Be one of the first 300 registrants and receive a custom boxing themed SWAG Box! #Xchangesummit2021#CX #Cyara #Customerexperience
https://t.co/NrmMiK87iV
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Technology writer for an article in Destination CRM Phillip Britt interviews Cyara's President James Issacs about Top #CustomerService Trends:
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Cyara's President, James Isaacs, shares 5 of the best practices for migrating your #ContactCenter to the #cloud
https://t.co/500KTUPMdy
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Have questions about exactly how a #continuousintegration and #continuousdelivery can impact a software delivery transformation? The Enterprisers Project explores: https://t.co/ICzZpbjj8b
#cicd #digitaltransformation #softwaretransformation
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Why Contact Centers Should Test Bi-Directionally for Voice Quality - Bi-directional testing is important to help ensure voice quality, whether your agents are in the contact center or working from home. https://t.co/YFEJuZMBc8
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Cyara Announces the Opening of the 2021 CXcellence Awards for Customer Success, Innovation and Achievement! https://t.co/j7U1wxinh8
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4 mos, 4 shipments, and untold interactions with service. Finally got my full order. I will never order from https://t.co/E7QFeEKJmQ again. You took an outstanding product and ruined the experience w/AWFUL service. It's clear this issue predates COVID. #cxfails
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This is funny!
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Great new article by @blairplez
RT @nojitter: From #AI to omnichannel support, there are many ways to enhance #CX these days. In this @GetCyara-sponsored post, @blairplez looks at 4 such ways and why organizations should be thinking about them https://t.co/m9Qdy0rGXS
#cctr #omnichannel
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The @AgeroNews session will deliver great insights into how to test your omnichannel customer experiences.
For those attending #CXchange2019, be sure to check out Sr. Systems Engineer Crystal Humphrey's session on testing #omnichannel journeys to learn how we're leveraging phone, SMS and VIVR technology in our roadside experiences. https://t.co/DkyFrSfsJv
@GetCyara #CX
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Ch-ch-changes - great start to Cyara Xchange by @Alok_Cyara
Cyara CEO Alok Kulkarni shares how to lead change in the experience economy. #CXchange2019 #CX #disruption #changeisgood
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Great insight from @dlogiudice on continuous testing.
Diego Lo Giudice, @forrester Principal Analyst, shares the 12 must-dos for continuous software testing. Agile + DevOps is key, but faster delivery cannot come at the cost of lower quality. #CXchange2019 #devops #agiledevelopment @dlogiudice
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We are seeing so much interest in migrating contact centers to the cloud. Cyara can help -- read my article in NoJitter to learn more.
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