Successfully migrating Cisco Unified Communications Manager to Webex Calling requires a proactive approach for PSTN access management and dialplan transition. Key requirements include ensuring...

With its AI capabilities, Microsoft Copilot provides several enhancements to Microsoft Teams functionality, including meeting summaries and action item follow-up.

In this episode, Jonathan Rosenberg, Five9's CTO and head of AI, and Metrigy's Robin Gareiss discuss the huge changes coming to customer experience in the next several years, driven largely by...

Connected workspace applications and platforms enable organizations to create a single location from which employees can accomplish, communicate about/collaborate on, discover important information...

Cisco has announced an intent to acquire Robust Intelligence, a provider of solutions for testing and securing artificial intelligence (AI)-based applications.

Research and advisory firm Metrigy has named 11 workplace collaboration vendors as top winners of its 2024 Workplace Collaboration MetriStar Award program, based on customer sentiment ratings and...

Zoom announced the extension of the Zoom Workplace collaboration platform with availability of Zoom Docs, a connected workspace application developed from the ground up to take advantage of the...

IT and business leaders face the often-conflicting challenges of enabling employees to leverage emerging collaboration technologies while also ensuring regulatory compliance.

Business leaders should identify specific opportunities for productivity improvement.

IT and business leaders face the often-conflicting challenges of enabling employees to leverage emerging collaboration technologies while also ensuring regulatory compliance.

Box and Salesforce have jointly announced the ability for Box and Slack customers to access Box AI directly from within Slack, eliminating the need to change user interfaces to query information...