The top things @Five9 customers are asking us on RFPs that apply to any B2B SaaS business - video of my talk at #SaaStr now online:

Here at @Five9 we serve some of the largest enterprises, and their asks have evolved over the years. Many of them apply to any B2B SaaS vendor. Here the top 9 ones to pay attention to:

When people think about the application of GenAI to the contact center, they only consider chatbots. But - those bring hallucination risks, holding back deployments. Here are four safe and valuable use cases for GenAI in the Contact center: #CX #CCaaS.

RT @zkerravala: According to ⁦@jdrosen2⁩ - ease of use and automations is a top 10 item for #saas vendors #saastr

Stage selfie from #SaaStr where I gave one of the first talks on the top ten things enterprises are asking from b2b SaaS vendors!

If we're being honest with ourselves, the CCaaS industry has not lived up to CX expectations . GenAI could be the "third times the charm" to fix it. In my conversation with @MaribelLopez I explain why: #CX #AI #Five9 #CXNation.

RT @Five9: Attending @SaaStrAnnual 2024? Join our CTO and Head of AI, @jdrosen2 to explore the shifting landscape of enterprise customer ex….

Blink and you might have missed it amongst the @Five9 news today - but we're now a $1B annual run rate business.

RT @Five9: Five9 is excited to announce our agreement to acquire @Acqueon, a significant step in extending our AI-powered CX platform and m….

Super excited to finally see AI Knowledge get launched. The team building this is amazing and has delivered some ground breaking tech in record time. #AI #RAG.

The gap between the CX customers deserve, and the one they often get, remains large. GenAI finally gives us the tools to close that gap - but we'll still need humans. I discuss this and more in my discussion with @zkerravala in @SiliconANGLE - #CX #AI.

Our runaway success story for genAI in the contact center? It's not chatbots. I spill the beans in this quick video from @cxtodaynews :

Kudos to @NinjaTheory for #Senua #HellBlade2 which is nothing short of a masterpiece in video games. Scratch that - a masterpiece in interactive entertainment. Brilliant, must play.

RT @CharlesCMann: Amazing that a chip bricked in 46-yr-old Voyager I, preventing it from sending data, and NASA figured out how to split up….

RT @alissacooper: Come work with me! I'm building a brand new team in DC and it will be a lot of fun.

I'm immensely proud of my team for delivering this powerful piece of technology in record breaking time. This tool is our first step in the reimagining of contact center technology in the era of generative AI, and its a big step at that.

Prior AI was about using data to train, and in #GenAI is about using data to prompt. In the generative era, contextual data is the new gold. Here I discuss the idea of a Maslow's hierarchy for contextual data:

RT @joshwhiton: The AI Mirror Test. The "mirror test" is a classic test used to gauge whether animals are self-aware. I devised a version o….

RT @zkerravala: Great discussion with ⁦@jdrosen2⁩ this morning! What did we talk about? Stay tuned to see it on #zkast! ⁦@Five9⁩ ⁦@NikiHall….

I think it’s time to retire these from my bookshelf and send them on their way to the recycling bin in the sky.