✨ Save the Date! ✨ Join us at the #Five9CXSummit 2025 in Nashville from November 17-19. This year, expect more than just great conversations—expect transformation. Sign up for updates: #TheNewCX #CustomerExperience #AI

Buddy Reeves of @ExactSciences joined us at #CCWVegas to talk #AgenticAI: security, guardrails & real-time #CX impact. See how Exact Sciences is using #AI to elevate their customer experience. #CustomerSuccess #TheNewCX

#GenerativeAI is transforming virtual agents and the future of self-service. A new Five9 and @Forrester report explores how Generative #AI is driving smarter, faster interactions while helping businesses strike the right balance between innovation and risk.

Federal updates are reshaping how agencies support individuals with limited English proficiency. Join Five9's George Wilson, @Carahsoft & @OneMeta_AI to explore how #AI can modernize language access across public services. Register now: #PartnerPowered

As a fast-growing real estate company, @YopaProperty needed a solution to scale without sacrificing service. With Five9 and #Babble, they achieved exactly that: boosting productivity and improving customer experience. Learn more: #CustomerSuccess

Are you delivering what your customers value or just what you think they do? Join Five9 CMO @NikiHall, Michael Rose, and COMMfusion’s @blairplez to uncover the gap between perception and reality in CX. Register now: #TheNewCX

Sarah Houlihan of @ServiceNow joined us to discuss how the Five9 and ServiceNow turnkey #AI solution is transforming the #CX and #CRM landscape. Learn more about our partnership: #PartnerPowered #TheNewCX

In this @CXTodayNews feature, @tjfive9, VP EMEA at Five9, shares how #GenerativeAI is evolving in 2025 and where it’s driving the most value, from real-time agent assist to delivering faster, more contextual customer experiences. Read on: #AI #CX

#AI is transforming contact centers—but not in the way you might expect. In this forward-looking webinar with analyst and thought leader @dfluss, we’ll dig into one of the most pressing questions in customer experience: Will AI replace agents? Register now:

The future of CX starts here. 🏆 The 2025 Five9 New Era of CX Awards are open! We’re honoring the changemakers redefining what’s possible with #AI and #CX. Five9 customers: Submit by Aug 15. Winners revealed at #Five9CXSummit. Apply now 👉 #TheNewCX

🔍 Are enterprise #AI investments falling into the “Law of the Instrument” trap?. Five9 CPO Ajay Awatramani says it’s time to rethink our approach by aligning AI with frontline needs, like agents and #CX, for more durable, meaningful innovation. Read more via @Forbes:

Chris Smith of @WyndhamHotels joined us at #CCWVegas to share how they’re scaling with Five9; expanding to B2C, deploying IVAs, and set to handle 100K+ calls autonomously in 2025. Learn more: #CustomerSuccess #TheNewCX #AgenticCX #AI

We’ve launched a new era of #AgenticCX with AI Agents and AI Trust & Governance, bringing more intelligence, trust, and control to the contact center. Hear our CTO @jdrosen2 break it down in his interview with @CXTodayNews' Charlie Mitchell. 🎙️. Watch now:

Most businesses are flying blind when it comes to #CX. Join Five9 CMO @NikiHall, Michael Rose, and COMMfusion’s @blairplez to uncover the gap between perception and reality in CX. Register now: #TheNewCX #AI

We are honored to be recognized as a finalist for @cxtodaynews’ CX Awards in the Best Enterprise Contact Center Platform category. 🌟 . This award recognizes a platform with the breadth and depth to satisfy operations of 500+ seats and a large user base of satisfied customers.

Struggling contact centers. Burned-out agents. Disconnected #CX. #TheNewCX changes that: with #AI + human expertise for smarter engagement. Just ask #adHere, who boosted revenue by 564% with Five9. Get inspired: #CustomerSuccess

Sandra Bussolati of @IBM joined us at #CCWVegas to explore how the Five9 and IBM partnership is transforming customer care and delivering on the promise of #TheNewCX. Learn more about our recent announcement with IBM to launch Five9 Genius™ AI built with @IBMwatsonx:

The future of customer experience is here. We’re proud to announce our partnership with @IBM to launch Five9 Genius™ AI built with @IBMwatsonx — combining enterprise-grade AI with Five9’s Intelligent CX Platform. Learn more: #PartnerPowered

We’re in #TheNewCX era, where #AI and human connection combine to deliver smarter service. ✔️60% want flexible, omnichannel support.✔️72% are open to AI, with a human fallback.✔️40% leave after one bad experience. Explore the full report for key trends and strategies to

#AgenticAI holds powerful potential — but it also introduces real-world challenges like hallucinations, shifting inputs, and data security threats that can erode trust fast. Five9 AI Trust & Governance helps you deploy it confidently with:.✅ Custom guardrails.✅ Redaction

Technology is rapidly transforming customer interactions, and consumers are embracing it. In fact, 72% of them say they are open to using AI-powered agents for quicker responses. Why? Because speed matters. A lot. Learn more: #TheNewCX #AI #AgenticCX