See how leading companies are leveraging AI in WEM! Our new infographic provides a quick, visual summary of key findings on agent experience and AI's crucial role. #WEM #AI #AgentPerformance #CX.

Future of work: AI-powered content orchestration! @Zoho 's Zia Hubs is in early access, with plans for identifying structured content and activating agentic AI agents. Get the full scoop in our #MetriNote!. #AgenticAI #FutureofWork #ZohoUpdates.

AI for SMBs: It's not just for the big guys anymore! Our new research study reveals how nearly every SMB is using AI and seeing measurable business improvements. Discover what's working well!. #SMB #AI #BusinessSuccess.

Single pane of glass management? Integrated contact center? @imlazar highlights Cisco Webex Control Hub's advantages. Discover if Webex Calling's integrated approach aligns with your needs! . #Webex #ContactCenter #UCaaS #MicrosoftTeams.

Patients want to consult via their channel of choice: phone, video, or chat! 📞📹💬 Are your healthcare providers keeping up? Learn how human-focused AI can bridge the gap in our latest issue paper written by @Beth_Schultz. #DigitalHealth #AI #Healthcare.

Is your WEM strategy truly driving business improvements? 🤔 Our latest report by Layne Haaksma identifies key characteristics of successful WEM deployments. Get the insights you need! #WorkforceEngagement #CX #AgentPerformance.

Improve employee performance, agent experience, costs, and revenue! 📊 Our new issue paper details how AI-powered interaction analytics delivers these tangible benefits. A must-read for business leaders!. #Analytics #RevenueGrowth #AgentExperience .

Real-time scheduling flexibility is here! ⏰ 41% of supervisors want real-time insights, and 75% of companies allow scheduling flexibility. Our #infographic highlights WFM's role in agent experience. #SchedulingFlexibility #AgentExperience #WEM.

Success secrets revealed! ✨ Did you know 63% of successful companies integrate Teams with their contact center (vs. 40% of others)? Get more insights in our latest infographic!. #TeamsIntegration #BusinessSuccess #ContactCenter.

Healthcare is in the throes of consumerization! Patients expect flexibility, convenience & choice, just like any consumer. Our new report explores how human-focused AI empowers providers to meet these rising expectations. #Healthcare #PatientExperience #AI.

Using AI for WEM use cases? 💡 62% of companies are, rising to 81% for top-performing "Success Group" companies. Our #infographic highlights the growing role of AI in workforce engagement. #AIadoption #WEM #DigitalTransformation.

Seamless migration vs. Microsoft 365 integration! 💡 @imlazar compares Webex Calling's easy Cisco on-prem upgrade path to Teams Phone's deep integration with M365. Which fits your ecosystem? . #CiscoWebex #Teams #ITStrategy.

Is your WEM strategy truly engaging your agents? 🤔 Our new #blog post, based on Metrigy's "Workforce Engagement Management 2025-26" study, reveals how top companies are optimizing their CX workforce! #WEM #AgentEngagement #ContactCenter #cx .

Automate your content workflows! @Zoho Zia Hubs integrates with the Flow app to automate document storage and content placement. Learn about this powerful new AI solution in our #MetriNote. #WorkflowAutomation #AI #ZohoFlow.

#MetriNote - Future of meeting rooms incoming! @Barco's ClickShare Hub (Core & Pro tiers) is slated for end-of-2025 general availability. #Meetings #Roomshare.

Deepfake attacks are a growing threat! 🚨 @resembleai has launched a simulation platform to train employees against deepfake attacks via phone, WhatsApp, & email. Learn how in our new #MetriNote!. #Deepfake #Cybersecurity #ResembleAI #SecurityTraining.

Unlock next-level employee experiences! Metrigy's new paper by Layne Haaksma dives into WEM best practices from 316 companies. Discover what sets successful WEM deployments apart!. #WEM #EmployeeExperience #WorkforceManagement.

WFM is key to CX success! Our new #infographic reveals that 71% say WFM is their top-used WEM app, and it's #1 in importance. See how it drives customer ratings, revenue, and efficiency!. #WFM #WEM #ContactCenter #CX.

Turn every conversation into strategic insight! 💡 Our #webinar TODAY at 2 PM ET with @Beth_Schultz & @Uniphore, will show you how LLMs empower leaders to instantly identify customer pain points and agent performance gaps. #AI #Agents #LLMs.

Unlock insights from every conversation! 🗣️ This issue paper written by @RGareiss reveals how AI-powered interaction analytics examines customer & internal team discussions to drive measurable improvements. #CustomerService #EmployeeExperience .