Beth Schultz
@Beth_Schultz
Followers
2K
Following
32
Media
432
Statuses
4K
VP of research & Principal Analyst, Metrigy
Chicago
Joined March 2011
One of my latest news updates! #GenerativeAI again, and again!.
#MetriNote - @Microsoft has introduced a work version of Bing Chat, its generative AI tool for web search announced earlier this year. #GenerativeAI #BingChat #AI #Chat .
0
1
3
Business Leaders Getting Smart on Generative AI
nojitter.com
Trust is a concern, but not exceedingly so, Metrigy data shows.
0
0
1
Join me today at 4pm CT for a look at the role of #collaboration in improving #EX!.
#Webinar with @Beth_Schultz TOMORROW at 4pm CT! Learn about the role of #collaboration in improving #EmployeeExperience, understand the types of collaboration behavior data available, & more. Register below!.
0
1
3
RT @MITSloan: Industry is taking the lead on artificial intelligence research that has traditionally been the domain of academia. What does….
mitsloan.mit.edu
Industry is now leading, and influencing, basic AI research that has traditionally been the domain of academia, according to a new paper.
0
4
0
In her recent post via @TechTarget, Metrigy's @RGareiss explains why it's time to automate customer surveys, and spells out 4 benefits of doing so. Read her tips here: #CX #automation @Metrigy.
techtarget.com
Learn how automated customer satisfaction surveys can help organizations employ feedback immediately and understand where agents need to improve.
0
2
3
Addressing frontline workers as part of an #EmployeeExperience strategy is critical, but tough. Join this webinar today at 11am ET, for guidance from @unisys digital workplace experts on helping solve the challenge! Register here:
brighttalk.com
Optimizing employee experience has become mission critical for companies crafting new workplace strategies and seeking to improve key business metrics, including productivity. Oftentimes, however,...
0
0
0
Post @Zoom acquisition, I sat down with @workvivo CMO Gidi Pridor for a conversation on #EmployeeExperience. Tune in to the #MetriSight episode for his take on what's ahead:
0
3
3
Genesys is at it again, placing agent experience front and center. Read about its latest effort, the Experience Index for measuring/benchmarking end-to-end experiences, in this #MetriNote: #EX @Genesys #CX.
nojitter.com
Hybrid work plans should include state-of-the-art technologies for facilitating better formal and ad-hoc meeting experiences.
0
0
2
Join me on Tuesday, June 27, 11am ET, for a chat with @Unisys experts on how to solve the frontline worker challenge using #EX. Should be a great conversation!
brighttalk.com
Optimizing employee experience has become mission critical for companies crafting new workplace strategies and seeking to improve key business metrics, including productivity. Oftentimes, however,...
0
0
1
The Market for Contact Center as a Service Is Looking Bright
nojitter.com
A lot of factors drive the move from on-premises to multi-tenant, cloud-based contact centers, from aging infrastructure to smaller, nimbler business operations
0
1
1
As @Unisys rethinks digital workplace solutions--what it calls DWS 2.0--key tech enablers are its AI-powered data analysis and insights engine and its multiplatform automation library. Read more in my latest @metrigy #MetriNote: #EX.
0
2
1
RT @Metrigy: DON'T MISS #Webinar with @imlazar & @voss_solutions tomorrow 11amET! Discover how specialized unified management tools, driven….
0
2
0
RT @Metrigy: #MetriNote - @salesforce has expanded its generative AI offerings with the introduction of AI Cloud, a suite of capabilities i….
metrigy.com
Salesforce has expanded its generative AI offerings with the introduction of AI Cloud, a suite of capabilities intended to provide secure, real-time generative experiences across its CRM-related...
0
3
0
Alan Shen, VP with Unisys's Digital Workplace Solutions group, details company's vision for creating a modern workplace at #Unisys12R. In a picture:
0
0
0
Next-gen mix of IT services at Unisys on a growth trajectory, from ~35% in 2022 to ~38% in 2023, ~45% in 2025, and ultimately "lion's share" by 2028, says Mike Thomson, president & COO. #Unisys12R.
0
0
0
Unisys President & COO Mike Thomson kicks off analyst/advisor event: @unisys is "small enough to be nimble but big enough to serve the largest companies in the world." #Unisys12R
0
0
0
Join me and Michele Carlson @NICELtd today at noon ET for a conversation on AI's role in powering #selfservice for #CX. #CCWOnline2023 @Metrigy
1
1
4
RT @imlazar: Common theme in the @Webex analyst / press breakouts: "The office must be a magnet, not a mandate" #CiscoLive #hybridwork.
0
1
0
NUSO Earns Metrigy Top Provider Award for Communications Platform-as-a-Service Provider -
businesswire.com
On June 6, 2023, Metrigy recognized NUSO as a Top Provider for their innovative Communications Platform as a Service (CPaaS) offerings. The Metrigy Top Provi...
0
1
3