If you have experience of #MentalHealth problems (or caring for someone who does) and want to help to guide our campaigns and research, you can join the Research Community by clicking the link below https://t.co/Qa8FcSlCMV

Today the @theFCA published its review of firms’ treatment of customers in vulnerable circumstances. A quick 🧵 on the findings and our some of our reaction/thoughts at @mmhpi

Some quick thoughts from me on the FCA's review of the guidance on the fair treatment of vulnerable customers which was published today

There's lots of shocking stats and powerful quotes from members of our Research Community in the full report published today

Barriers like having to find the time and energy to ring up, being put on hold and navigate automatic systems, speak to staff and remember key bits of information can mean many don't even try and stay on poor deals. Those who do try can find the process stressful and exhausting

Last year for @CitizensAdvice we asked our Research Community about their expeirences of trying to haggle with their telecoms provider. We found that the toxic combination of a tricky process and common symptoms of mental health problems can make this nearly impossible

We have some VERY exciting news to share! 🎉 Today the government has recommended we should be given ‘super-complainant’ status, giving us special powers to call on regulators to tackle specific consumer harms. Watch @helen_undy explain why we’re excited by this change 👇

📢 We are hiring for two roles in our Research and Policy team at Money and Mental Health! 👉 Senior Research Officer 👉 Research Officer Find out more on our website: https://t.co/CZXh52fwE8 #ResearchJobs #MentalHealth #CharityJobs

Just had a meeting at HM Treasury with @TulipSiddiq behalf of @mmhpi to discuss potential unfair treatment of people with mental health problems when getting insurance (especially travel) plus needed improvements to debt collection practices which damage people's mental health.

But we need to understand what people with mental health problems think about data sharing, including any concerns they might have. That's exactly what we're trying to do in this new project. If we don't do this then any system that shares data won't succeed

While there's lots of support available for people's money and mental health, lots of us aren't made aware of it and it can be very difficult to ask for help once let alone from all the orgs who could support us. Data sharing could make this process easier

📢 NEW: Today we’re excited to launch our new Gambling Harms Action Lab - a 3 year programme working with banks & building societies to tackle #gambling related harms. Watch @NikBond1’s video to find out more 🎬 1/2

This #WorldMentalHealthDay2024, here’s how you can help us make a difference. Watch below as members of our team and our Research Community explain what our Research Community does - and how together we can bring about change. Join today: https://t.co/MOJHxoxlPc

Warning: Miss one month’s council tax payment & it could ask you to pay the whole year bill within weeks. Council tax debt collection is far worse than finance firms. It’s destructive especially for those with mental health issues. My speech at @MMHPI campaign launch

📢 Alongside this research, we’ve launched a new campaign to end the #CouncilTaxTrap! Together we can stop councils hounding people and adding punitive charges for missing one payment. ✍️ Sign our petition calling on the government to act: https://t.co/hadBCd1iZL 2/2

📣 Tonight we’ve launched a new campaign to end the #CouncilTaxTrap! We want the government to stop councils hounding people about missed council tax payments. Watch our Chief Executive @helen_undy explain more and sign our petition ✍️ https://t.co/hadBCd1QPj

🚨 NEW RESEARCH We’ve published our latest report on public sector debt collection - with a focus on council tax collection, and what’s going wrong. 🎥 Watch @TbyMrry explain what we’ve found and what we’re calling for - and read the report here: https://t.co/TMnX9CLbGk 1/2

With the #ElectionResults now clear, @helen_undy assesses what a new government will mean for financial inclusion, especially for those of us with mental health problems 👇

📢 Today we’re setting out five ways the next government can boost #FinancialInclusion and protect #MentalHealth. Watch @helen_undy explain what we’re calling on the next government to do. You can read our five steps here: https://t.co/9nSfHqwPiL

We're delighted to be shortlisted for @CivilSocietyUK @Charity_Awards, in the disability category! We've been shortlisted for our Mental Health Accessible programme, which works with firms to make their services easier to use for those of us living with a mental health problem.

Our Senior Research Officer @Becca__Stacey gave evidence to @CommonsWorkPen yesterday on the urgent need to improve employment support for people with disabilities. Read her insights, with @CrohnsColitisUK, @mssocietyuk & @MEAssociation, in @theipaper. 1/2