Andy Dignan
@adignan
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Loving dad and husband. President at @Five9 @Cisco alum @CDWCorp alum. #CX #CCaaS #SaaS #UCaaS - Tweets are my own
Chicago
Joined May 2008
Excellent advice for early in career workers (and anyway else for that matter).
Marc Andreessen: “The person who writes down the thing has tremendous power.” “There are so few people who will just write down the thing.” Source: @pmarca on How I Write with @david_perell
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Very big thank you to our amazing @Five9 partners for making the #Five9CXSummit a fantastic event!
A huge thank you to our incredible #Five9CXSummit sponsors for helping make this year’s event such a success. Your partnership helps us bring together the leaders, innovators, and changemakers shaping #TheNewCX, and we couldn’t do it without you. https://t.co/Nm9wmbmcF4
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Skill + preparation means you don’t need perfect conditions. You just need to move. Momentum does the rest.
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Most momentum is lost to premature pivots. Stay with the strategy long enough to let it win.
You're not stuck. You're just changing strategy every week. You never stick with one long enough to see progress.
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I’ve never regretted being all in on something that mattered. I’ve definitely regretted being casual.
When people tell you that you’re “too serious” or “too intense” - take it as a compliment. Most people are too casual with the most important things in life.
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I need an app that knows my real-time health and just tells me what to do. And when I ignore it, it should scold me and show the future version of me wishing I listened. Right now every app gives me numbers, not outcomes.
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People follow energy long before they follow strategy
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At this point my health strategy is just tricking myself into doing things I said I’d do on Monday… every Monday.
Besides a gym membership or meal subscription... What's something you can spend money on for better health?
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Nobody is coming to check whether you lived up to your potential. It’s between you and you forever.
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1.We stop customers from screaming. https://t.co/0hedajpSxd that keeps customers calm. 3.We save bad experiences daily. 4.Because hold music kills souls. 5.Your agents deserve superhero powers. @Five9
You got 5 words Sell me your service
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I grew up dying of dysentery on Oregon Trail. This is not underwhelming.
Jeez there so many cynics! It cracks me up when I hear people call AI underwhelming. I grew up playing Snake on a Nokia phone! The fact that people are unimpressed that we can have a fluent conversation with a super smart AI that can generate any image/video is mindblowing to me.
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Congrats to @OriolVinyalsML and the team at @Google
The secret behind Gemini 3? Simple: Improving pre-training & post-training 🤯 Pre-training: Contra the popular belief that scaling is over—which we discussed in our NeurIPS '25 talk with @ilyasut and @quocleix—the team delivered a drastic jump. The delta between 2.5 and 3.0 is
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Underrated life hack: Build a “no matter what” habit. One thing you do every day regardless of mood, chaos, or excuses. Ten minutes of writing. A short walk. A chapter read. These become your anchors. The habit isn’t the point; who you become by keeping it is.
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This 1000000%. I suspect this is why the Timothée Chalamet SAG award speech was so well received.
the single greatest thing you can do for your sanity is to take life seriously. we live in a profoundly irony-poisoned society and you cut off 1/100th of what life can offer you by being a goofball. the jester may be near the king but he does not sit at the hand of the father
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Business moves to fast for this to be a thing any longer
Just got my first “let’s circle back after the holidays”
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Finance people were the AI trailblazers and they isn’t even know it with Excel 😂
Satya Nadella on why Microsoft Excel has been so durable after 40 years: > the power of lists and tables > the malleability of the software (“a blinking canvas”) > spreadsheet software is Turing complete (“I can make it do everything”) > it’s the world’s most approachable
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🤔
“The people who invented refrigeration made some money, but most of the money was made by Coca-Cola, who used refrigeration to build an empire. LLMs are like as refrigeration. and the Coca-Cola has yet to be built” ~Chamath Palihapitiya https://t.co/qk3MdKy7ym
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