Cust Contact Central
@Cust_Contact
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Brought to you by Aggregage and CCNG. Insights your #cctr peers are reading. The best #custserv content from the widest variety of industry thought leaders.
Los Angeles, CA
Joined July 2017
Learn how to transform your #ContactCenter into a revenue powerhouse before your competitors do! Early #AI adopters win big – don't wait and grab this eBook today: Sponsor: @legion_omni.
customercontactcentral.com
Every year, $75 billion is lost to bad customer service — and your business could be bleeding loyalty without realizing it. AI is rewriting the rules. Imagine instant answers, 24/7 self-service,...
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Designed to help #SupportLeaders understand real‑world trends in coaching, learning, & engagement, this report provides actionable insights you can digest in under 5 minutes. Download now to stay ahead of evolving #SupportOperations! Sponsor: @c2_perform.
customercontactcentral.com
The C²Perform Index (C2PI) is a free, quarterly research report built by support practitioners that analyzes over 100 million customer support and contact center interactions across more than 30...
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#AI is not the future; it’s happening now. ⚡️ Get this free eBook and learn how to transform your #ContactCenter into a revenue powerhouse before your competitors do. Early adopters win big. Don't wait! Sponsor: @legion_omni.
customercontactcentral.com
Every year, $75 billion is lost to bad customer service — and your business could be bleeding loyalty without realizing it. AI is rewriting the rules. Imagine instant answers, 24/7 self-service,...
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Want to empower businesses to deliver smarter, faster, & more trusted service at scale? #AgenticAI introduces autonomous #AIAgents capable of:.✅ dynamic decision-making.✅ real-time personalization.✅ human-like interactions.Read more: Sponsor: @Cognigy.
customercontactcentral.com
AI has transformed how enterprises deliver customer service, enabling faster engagement, problem-solving, and cost savings. However, traditional AI Agents often rely on rigid conversation flows,...
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Every year, $75 billion is lost to bad #CustomerService. Discover how #AI slashes costs, scales #loyalty, & supercharges your agents. Transform your #ContactCenter into a revenue powerhouse before your competitors do! Sponsor: @legion_omni.
customercontactcentral.com
Every year, $75 billion is lost to bad customer service — and your business could be bleeding loyalty without realizing it. AI is rewriting the rules. Imagine instant answers, 24/7 self-service,...
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#SupportLeaders, want to stay ahead of evolving #SupportOperations, arm your team with data‑driven strategies, and join a community dedicated to continuous performance improvement? Then read the latest C2Perform Index report today! Sponsor: @c2_perform.
customercontactcentral.com
The C²Perform Index (C2PI) is a free, quarterly research report built by support practitioners that analyzes over 100 million customer support and contact center interactions across more than 30...
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#CustomerExpectations are at an all-time high, & there’s a bigger shift toward leveraging #AI capabilities. Dive deep into the world of #CustomerService & #CX, & discover key insights & shaping the industry today: Sponsor: @RingCentral #ContactCenters.
customercontactcentral.com
What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift...
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Discover a new approach to reducing #ContactCenter #Attrition with this in-depth eBook. This guide doesn't stop at diagnosis; it offers actionable strategies and tools to address these issues head-on. Download now! Sponsor: @c2_perform.
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Elevate your #ContactCenter with insights & practical recommendations, paving the way for reduced turnover, improved morale, & superior #CustomerService. Download now & transform your management strategy! Sponsor: @C2_Perform #CallCenter.
customercontactcentral.com
Discover a new approach to reducing contact center attrition with our in-depth eBook. After analyzing 20+ academic studies, we highlight overlooked causes like lack of leadership trust, emotional...
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Retailers that can drive a seamless, #Omnichannel #CustomerExperience have huge benefits for brand relevance, profitability, and customer loyalty. The question is: how to get #CX right? Download the report to learn more! Sponsor: @Verint #ContactCenter.
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Here are the best #cctr articles of the week! Try a Triage Approach to Customer Complaints by @Hyken | What Contact Center Software Solutions Do You Need to Succeed? by @tcn | How AI analytics can improve call center performance by @CallMiner
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A great read for all you #CustomerExperience pros! Friction in Customer Experience is Not Always a Bad Thing; Here’s Why by @ColinShaw_CX
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Check out this article: How Smart Tech is Teaching Us About Our Oceans, One Catch at a Time by @Cisco
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Just sharing some #Timemanagement knowledge: Why Trades People Have Such A Poor Reputation And What To Do About It by @ColinShaw_CX
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The latest from our content community: How a smart connected container shows how to find yourself in the future of shipping by @Cisco
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For your #Analytics reading list: The Role of Videos in SEO Marketing Strategy by @TechOctopus
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This week’s best articles for contact centers is up! Achieve contact center success with real-time agent guidance by @CallMiner | 3 Ways Contact Center AI Improves Operational Efficiency by @upstream_works | An introduction to contact center KPIs by…
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