Is a cloud-based contact center right for your business? CMSWire dives into the world of cloud contact centers to help you answer that very question, with help from Upstream Works CEO, Rob McDougall. #ContactCenter #CMSWire #CloudContactCenter #CX.

Watch our latest on-demand webinar to explore #AgentNow and learn how the #CX solution enables instant, on-demand support across industries. Hosted by our CRO, Jeff Palmer, the #webinar showcases AgentNow success stories and a short demo of the solution.

The @Paychex Vendor #Symposium was a great way for the Upstream Works team to engage with our valued #clients. We hope the attendees had a chance to meet with Kelly Frigstad and Adel Pamintuan to discuss what's next in #CX innovation. Thank you, Paychex, for bringing us together!

Watch On-Demand: AgentNow Enables Instant CX with our CRO, Jeff Palmer. See how to transform CX with instant agent access using live video, voice and chat. See how leading companies are exceeding CX goals with AgentNow, learn about real-life use cases.

Video is the ultimate digital channel. It offers immediate and personalized support and will feel natural to digital natives. Our latest blog post dives into #livevideoCX and why more #contactcenters should implement this digital channel with 3 use cases.

Transform guest support with AgentNow!. We’re at HSMAI today—stop by and meet Franco Clauser and Matthew Felix from the Upstream Works team. Visit our booth for a chance to win a pair of #Apple #AirPods!  To connect, book a meeting at: info@upstreamworks.com.#HSMAI2025 #AgentNow

Reimagine guest experiences with #AgentNow! We're live at #HSMAI today—come meet Franco Clauser and Matthew Felix from the Upstream Works team! Visit our booth for a chance to win a pair of #Apple #AirPods! Book a meeting and connect with our team: info@upstreamworks.com

What a great way to wrap up an exciting day of innovation and connection! Our VP of Sales, Sabrina Baksh, and Regional Sales Director, Franco Clauser, had a fantastic time at #CiscoLive — capped off with an unforgettable performance by The Killers! #AgentNow #CiscoLive2025

Thank you to everyone who joined us for Happy Hour at @Cisco Live! .It was great connecting with industry experts to share ideas about the future of CX. A special thank you to Sentinel Technologies and our fellow Happy Hour hosts. #CiscoLive #ContactCenter #AgentNow #CiscoLive25

It's been a busy day for our team — Jeff Palmer, Kevin Palmer, and Simon Newbury — at Future Travel Experience #EMEA in #Dublin! Great conversations and live demos with industry leaders showing how our #AgentNow #Cloud Suite transforms day-of-travel experiences.

The Upstream Works team is at Cisco Live in San Diego! Meet our VP of Sales, Sabrina Baksh, and Regional Sales Director, Franco Clauser, to learn how Upstream Works' advanced omnichannel, future-ready solutions are transforming experiences for agents and customers.

Our team Jeff Palmer, Kevin Palmer, and Simon Newbury are back at the Future Travel Experience event in #Dublin! Stop by our booth to chat with our experts and learn how the #AgentNow Cloud Suite transforms day-of-travel experiences – and a chance to win AirPods!

Thank you Peter Strauss for stopping by our booth at Future Travel Experience Dublin today — and congratulations on winning the Apple AirPods! .Visit our booth tomorrow for another chance to win a pair of AirPods and chat with our team about the future of traveler.

Introducing the AgentNow Cloud Suite from Upstream Works, providing instant access to live agents via video, voice or chat using QR codes, weblinks, smartphones, laptops or kiosks. .#AgentNow #UpstreamWorks #Video #ContactCenter

Meet our team — Jeff Palmer, Kevin Palmer, and Simon Newbury —  at Future Travel Experience EMEA 2025 in Dublin! Join us and connect with industry leaders to discuss the future of digital transformation in travel. Book a meeting with us at: info@upstreamworks.com #FTEEMEA #FTE

Exciting news! Upstream Works has won the Best Technology Innovation Award for our AgentNow On-Demand CX - Live Agent Support Solution at the 20th Annual Global Top Ranking Performers Awards, hosted by ContactCenterWorld. Thank you to ContactCenterWorld.

We're excited to be at Cisco Live! Meet our VP of Sales, Sabrina Baksh, and Regional Sales Director, Franco Clauser, June 8–12 in San Diego, CA. Book a meeting and connect with us at the event: info@upstreamworks.com

Upstream Works is proud to sponsor #HSMAI, taking place June 17-18, 2025, in Indianapolis, IN!.Our Regional Sales Director, Franco Clauser, and Sales Engineer, Matthew Felix, will be attending. Book a meeting and connect with us at the event: info@upstreamworks.com #HSMAI2025

Upstream Works is proud to sponsor Future Travel Experience EMEA 2025 in Dublin! Catch our team — Jeff Palmer, Kevin Palmer, and Simon Newbury — at the event! Book a meeting and connect with us at the event: info@upstreamworks.com.#futuretravelexperience #FTEEMEA #Dublin #Events

Upstream Works is excited to attend the 20th Annual Global Top Ranking Performers Awards, hosted by ContactCenterWorld @rajwadhwani in Toronto! .We’re proud to be finalists in the Best Technology Innovation Award Vendor – Live Agent Support Solution category.