CallMiner has acquired VOCALLS, a leading voice-first conversational AI and automation platform. 🚀 “[We] look forward to continuing to push the boundaries of conversation intelligence and automation in service of exceptional CX,” said Jeff Gallino, CEO of CallMiner. Read more!

#CX automation helps brands move beyond manual to deliver fast, personalized experiences at scale. Head over to the CallMiner blog to learn how #AI + analytics streamline journeys, predict needs, and drive loyalty. 🔗 https://t.co/S5PoNW3rwM

“The claim that customers leave because of poor CX is directionally valid but often oversimplified.” — Eric Williamson, CMO @CallMiner Eric recently spoke with @CCPipeline, sharing why real #CX insights come from conversations, not just surveys.👉

"..there was a good partnership in play from the very beginning, something we've tremendously valued throughout. It has helped us succeed." @Workhuman's CX Director Hear what drove the selection of CallMiner and how the company has transformed its QA and #CX initiatives.

The future of #CX is intelligent automation. 🚀 @FreestyleAgents selects @CallMiner OmniAgent, in partnership with Amplified Analytics, to: ✅ Automate collections ✅ Boost compliance ✅ Grow revenue ✅ Drive smarter outcomes Learn more: https://t.co/tGiVDsEO2y

The future of #CX isn’t humans or #AI, it’s both. Did you miss our webiar with Ian Jacobs @OpusResearch and Megan Keup @CallMiner? Watch it on demand to learn how collaboration between humans and AI drives stronger outcomes.▶️ https://t.co/CvvMyECGu7

Next-level #CX isn’t about trends, it’s about turning vision into reality. Join Mark Lockyer for a session at #CCCExpo London to explore how #AI drives change for customer journeys, agents, and more. Visit CallMiner at booth CC-F30 for expert insights! https://t.co/jHkXZBGVbO

🎉 Exciting news! CallMiner is a core performing provider in the @CMPUpdates Research Prism Conversational IVR/Voicebot report. Are you ready to deliver efficient, intelligent, automated voicebot interactions? Learn more about CallMiner OmniAgent today. https://t.co/lVp5OPtlhn

With CallMiner, @BritishGas has expanded QA coverage, uncovered actionable insights, & empowered agent performance. “[CallMiner] ultimately gives us as a business more assurance that we’re not only saying the right thing, but we're doing the right thing..." Hear more. 👇

BPOs are leading the way when it comes to #AI adoption, but are they keeping pace with governance and risk? Our latest whitepaper explores the trends and opportunities for the BPO industry, based on findings from our annual CX Landscape Report. Read more. https://t.co/0ozduPQtU2

Today, 80% of orgs have at least partially implemented #AI (vs. 62% in 2024). How is #AI being used? CallMiner’s CX Landscape Report shows AI is increasingly improving #CX via personalized outreach & self-service, balancing automation with human touch. https://t.co/q2ZYFAQEel

What happens when real-time knowledge meets AI-driven insight? 💬 Experience live demos, real-world case studies, and insightful discussions at a half-day event with @CallMiner, @KMSLighthouse & @Microsoft on 18 November in London. Register today! https://t.co/Mj64GCYJ3u

62% of orgs aren't utilizing CX data to their best advantage. The problem isn't collecting data, it's connecting it across the business. In CallMiner’s CX Landscape Report, MetricSherpa’s @JustinmRobbins breaks down where friction starts & how to fix it. https://t.co/bYjJP79Lkh

Fraud in the contact center is evolving fast. @DaonInc and CallMiner recently explored how leading organizations are rethinking fraud prevention in the age of #AI — prioritizing customer protection while maintaining seamless #CX. Watch it on demand. https://t.co/T7NNiywnuw

We’re heading to London for the @CallCentreEx! 📍 Booth CC-F30 | 19–20 Nov Stop by the booth to meet the CallMiner team and discuss transforming #CX with #AI. Don't forget to pick up a playing card ♠️♥️♣️♦️ for your chance to enter our prize draw! https://t.co/yEkUpwu8xz

The vast majority of CX leaders (96%) say #AI is key to unlocking employee potential — from real-time agent support to freeing time for strategic work. See how AI is reinventing #CX in CallMiner’s 2025 CX Landscape Report. ⤵️ https://t.co/s6xwPgR2w4

💡 “The CX leaders of the future won’t just be those who deploy AI successfully, but those who earn customer trust in the process." – Eric Williamson, CMO @CallMiner He shares insights from our 2025 CX Landscape Report with @technewsworld ⬇️ https://t.co/Dbxi6krIVv

Don’t miss our next Innovation Showcase Series! CallMiner’s CPO will cover updates to automatic contact reasons, creating virtual AI agents in minutes, new LiveTranslate capabilities for better #CX, and more. Join us on Nov 19, Nov 25, or Dec 3. 👉 https://t.co/1OnHwWLapF

More data. Advanced #AI. Rising expectations. Our recent webinar explored how leaders can turn these trends into opportunities and better #CX, plus key insights from CallMiner’s CX Landscape Report. 🎥 Watch on-demand & hear from industry experts here. https://t.co/62N9Z7g3XT

Banking institutions must keep up with the ever-changing regulatory landscape. With CallMiner, Vanquis moved to 100% QA, delivering greater customer insights and helping employees excel in their roles – ultimately leading to better outcomes. Hear more.👇

Too many orgs are still using manual methods to interpret #CX data — slowing action, missing trends, and leaving opportunities on the table. #AI + #automation = faster insights, smarter decisions, happier customers. Read more. https://t.co/hrZMEqFV5N