C²Perform
@c2_perform
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We're the "essential everything else" for customer service and support organizations that want to improve performance and build stronger teams.
Atlanta, GA
Joined May 2019
QA works best when performance is seen through both data and empathy. Teams could benefit from coaching with context, recognizing growth, and supporting people beyond the numbers. Real quality reflects understanding. Learn more: #QA #SupportOps #C2Perform
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Use AI for QA? Don’t use AI? Either way, you still need coaching, context & next steps. 🤔 We partnered with @justinmrobbins and Metric Sherpa to bring some clarity. Download the guide now: .#ContactCenter #AI #QualityAssurance #Coaching.
c2perform.com
Download our attrition eBook for valuable insights about how to blend AI and human effort to level up your quality assurance results.
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Accessibility is non-negotiable—yet many SaaS launches still miss the mark. 🎯.🔹 Native screen-reader guide.🔹 Real-time user feedback.🔹 Fast, simple issue reporting.Learn more: #Accessibility #SaaS #ITPros
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Talent management is pivoting from roles ➜ skills, audits ➜ AI nudges, ladders ➜ internal marketplaces. Move now or watch attrition climb. We break down the roadmap & quick wins here:
c2perform.com
Talent management systems help businesses manage their most valuable asset, their employees. Try talent management software by C2Perform, today!
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Why do QC scores pile up but fixes lag? We saw 7 hand-offs & 5-day delays at a BPO. Audits trigger instant coaching, tasks auto-track, feedback loops shrink. Result: AHT –12 %, escalations –27 %. QA should fuel speed, not stats. See how:
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100M+ interactions. 30+ countries. 14 languages. Ten years strong. From Education Folder (2015) to C²Perform’s all-in-one CX suite—coaching, QA, comms, AI knowledge. Remote-ready, secure, data-driven. Next stop? 🚀
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Multiple drives = multiple versions = avoidable delays. C2Perform unifies AI drafting, plain-language search & compliance logs in one secure workspace—your single source of truth for faster, safer support. Explore: #Software #CX #AI #CustomerSupport
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New agents still digging through shared drives 3 months in? C²Perform’s private AI delivers plain-language search for instant answers and an AI editor that drafts+polishes KB articles in seconds. Less digging, more doing. See how → #CX #AI.
c2perform.com
Streamline your Knowledge Management process with our tools—easy content creation with AI, highly flexible, management workflows and more. Let's talk.
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C²Perform’s new AI feature have been added to Knowledge Management.🔍 Ask in plain language, get the right article—no keywords. ✍️ Turn notes into polished drafts in seconds. ⚡ Highlight text, rewrite or simplify with one click. Learn more: #CX #AI.
c2perform.com
New AI search and content tools in C²Perform’s Knowledge Base reduce friction, improve FCR, and streamline support workflows. Try them today.
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Every 2 min a knowledge worker gets pinged—≈275 hits a day. Contact-center supervisors lose \~3 h focus/shift, so coaching slips. Reclaim 30 quiet mins and CSAT jumps 22 % (McKinsey). Want the playbook? DM “2-Minute Crunch”. Learn more here:
c2perform.com
Our employee coaching tools drive consistency, team engagement & improvement with an intuitive, analytics-based approach to help employees succeed.
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Why Your Team Forgets Training—Fast. 🧠 70% of info is lost in 24 hrs. 📉 Most e-learning is never revisited. 💡 One daily question = 51% fewer errors + 0 compliance fines. It’s not repetition. It’s reinforcement. 🔗
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Agents bail on search bars in seconds. We trimmed 31 % stale docs, rolled out AI C²Guide + answer-bot. Result: ramp 14 → 8 days, AHT -46 s. Three-click nav & tooltips keep answers at fingertips. Battling “can’t-find-it” fatigue? See our humble recipe 👉
c2perform.com
Streamline your Knowledge Management process with our tools—easy content creation with AI, highly flexible, management workflows and more. Let's talk.
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Badges = micro-currency. Gallup ’24 finds rapid recognition drives 4× engagement. One 450-seat BPO cut AHT 18 % and absentee spikes 22 %. Ready to turn quick kudos into ROI? Book a demo: [(
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The 'Manager Slack-sandwich': 3 systems, zero certainty all agents got the memo. Our Communications Hub solved this with targeted broadcasts, compliance-grade receipts, and sticky alerts—boosting acknowledgment from 42% to 97%. What's your comms latency?
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Your AI scores 100% of calls. But your team still misses targets. Because data ≠ improvement. C2Perform connects QA to coaching, training & action—automatically. Stop tracking. Start transforming. 👇 Book a discovery call:.
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From startup to 100M+ interactions. From call chaos to coaching clarity. From patchwork to one powerful platform. C2Perform: The performance OS for modern contact centers. Let us show you what better looks like. #cx #bpo #leadership #contactcenter #ops
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Most ops tools track performance. Few actually improve it. That’s why teams are overwhelmed, under-coached, and off-target. C²Perform fixes the disconnect—QA, coaching, dashboards all in one. 📊 See how it compares: #FrontlineOps #CXTools #C2Perform
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Still running support ops with spreadsheets and disconnected docs?.That’s not scalable. C²Perform’s Knowledge Base delivers real-time answers right inside workflows. → #CustomerSupport #C2Perform #DigitalEnablement
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If your agents still dig for info, the KB isn’t working. C²Perform delivers knowledge in flow—right inside casework, coaching, and QA. Support clarity, at scale. 📍Learn more: #C2Perform #CustomerSupport #KnowledgeOps.
c2perform.com
Streamline your Knowledge Management process with our tools—easy content creation with AI, highly flexible, management workflows and more. Let's talk.
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Stress costs $1T+ globally (WHO). 12+ missed days/yr for stressed employees (Gallup). 44% of Gen Z quit jobs from burnout (APA). Coaching isn’t a perk—it’s prevention. Build calmer, stronger teams ↓.#StressAwarenessMonth #C2Perform #WorkplaceWellness
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