I am transfixed by the example of President
#Zelensky
. I have watched every one of his addresses. He is plainspoken, quietly forceful, and unstinting with the truth.
I have been studying
#leadership
and
#fearlessness
my whole life. I’ve never quite seen the likes of this.
A common misperception about
#psychologicalsafety
is that it means lowering standards, giving up on
#accountability
, or "everyone being wrapped in cotton wool."
I love a good 2 x 2 matrix... so here's mine, brought to life by
@tnvora
,
#sketchnote
artist supreme.
A Delta flight was ready for takeoff but two passengers refused to wear a mask. So they went back to the gate, removed them from the plane, then took off.
#YesWeCanAgain
For 20+ yrs I‘ve studied the harm done by fear of the boss. This is one of the most ghastly examples I have seen.
So many things we should learn from this “top-down culture of fear.“ Will we?
Congratulations to
@AmyCEdmondson
,
@HarvardHBS
professor and author of ‘Right Kind of Wrong,’ for topping the
#Thinkers50
Ranking for the second time in a row! Learn more:
The 4 domains of
#psychologicalsafety
allow teams to talk about what's really going on w/in the team. Over the next few weeks I’ll be sharing more about the 4 domains, how leaders can effect change in each one, and how you can increase internal capabilities at your organization.
Getting a house call from the
#TED
video squad was quite an experience! It’s an impressive operation.
Here’s the short video we made on how to
#lead
in, around, and through a
#crisis
.
Amy C. Edmondson| TED Talk
#RightKindOfWrong
: The Science of Failing Well: FINISHED BOOK is IN MY HANDS! amazing feeling
Why not get YOUR hands on a copy too?
Huge gratitude to my publishers
@SimonSchuster
and
@AtriaBooks
This one hits the proverbial nail on the head...
#PsychologicalSafety
is not about always feeling comfortable. It's about being comfortable expressing candid, honest observations without fear of reprisal. Great piece from
@Jessdaviesmk
"My favorite quote of the episode was “Psychological safety is not at odds with having tough conversations – it is what allows us to have tough conversations." "
How to Boost Team Performance Using Psychological Safety.
In this podcast
@AmyCEdmondson
talks about
#PsychologicalSafety
. What is it, why it works, how a
#team
leader fosters it, and the role of team members.
Curiosity is one of my favorite topics (right up there with
#failure
) so how wonderful to be a guest on
@CuriousAdvantge
podcast—and to have our convo summarized in a stunning illustration by
@LudicCreatives
!
🎙Listen wherever you get pods or watch here:
#Leaders
, your number one job is to make failure discussable. Failure kicks off spirals of shame and avoidance. Fight these! Do everything you can to encourage transparency -- so that when things go wrong, we LEARN.
#RightKindOfWrong
I've been thinking about the gap between principles & practices, especially wrt the current moment.
Principles: we can memorize them with great intent, believe & advocate for them with all sincerity.
Practices take practice. Practices are hard. That's why they're powerful.
I’m so excited to announce my next book: RIGHT KIND OF WRONG: The Science of Failing Well, coming out Sept. 12, 2023.
With this book, I hope you'll transform your relationship with failure:
1) learn how to fail well;
2) learn when failure is your friend; and most of all..
1/2
Bob nails it. What psychological safety is NOT — it’s not about being nice (often operationalized as holding back he truth. Psychological safety is about room for candor
This is a misleading headline. Psychological safety is different than being nice. When it is present, people are tough and honest about mistakes—they call out others. Hey
@qz
this is misleading. Delete the tweet.
@AmyCEdmondson
At the
#Thinkers50
Awards Gala 2021, we ranked
@AmyCEdmondson
as the
#1
thinker in business & management for her pioneering and championship of psychological safety in the workspace. Amy’s work is truly a groundbreaking blueprint on creating a fear-free organisational culture.
WATCH: “It’s easier to be a parent this morning. It’s easier to be a dad. It’s easier to tell your kids character matters.”
- a beautiful 2 minutes from
@VanJones68
🇺🇸❤️
Trust relates to how open we are to being vulnerable based on how we expect others will behave towards us.
One theory is that more trust allows people to focus on team goals rather than their personal interests, thereby improving overall performance.
A
#FearlessOrganization
is a LEARNING organization.
If its walls could talk, they would say:
"It's okay to make a mistake here, as long as you are willing to learn from the consequences."
#intelligentfailure
A favorite article this year:
“Trust is born of repeated, predictable interaction. If you do what you say you will and behave in a consistent way, that fosters trust. If you are erratic, unpredictable and unreliable, that undermines trust."
@rgmcgrath
When someone argues that
#PsychologicalSafety
& performance standards are at odds w/ one another, I like to reference one of my favorite graphs (sometimes referred to as PS² 😉)
Great to see it featured in an article on exceptional teams + 'peernovation'
Yes, I *am* quoting T. Swift. Read to the last line:
"In your life you will inevitably misspeak, trust the wrong people, under-react, overreact, hurt people who didn’t deserve it, overthink, not think at all, self-sabotage, create a reality where only your experience exists...
Most chilling line: Some employees said they had been punished or fired when they voiced concerns. That is as good a description of
#PsychologicalSafety
failure as any I've heard.
Why we all should continue to talk and write about
#whatmatters
to us.
From
@HC_Richardson
, one of the most insightful communicators of our day.
"We change the way people think by changing the way we talk about things."
"there is no way to master innovation unless employees are free to speak up, share their knowledge, and keep their bosses in check (instead of sucking up to them)" How To Manage Disruptive Talent via
@forbes
"Make this your own."
A math teacher I knew would say this as she was handing out thick packets on conic sections. Decades later, it plays in my head.
Here's Google's 1-pager "Manager Actions for
#PsychologicalSafety
."
Make it your own... and try to make it fun too
What a delight to talk with
@BBCRadio4
about one of my favorite topics:
#PsychologicalSafety
! Listen to the 🎙 ep for more on whistleblowing, compassion fatigue, & how to create an environment where people feel safe to speak up
No. 91 on my list of
#100RepeatTweets
is by
@sylviaduckworth
. Sylvia is such an impactful artist. I swopped the graphic to this one on listening as it's so important in our virtual world. Why not use this to give feedback to others on your Zoom/Teams call? Words:
@holidayphillips
I’m a fan. Great to see
#humility
getting attention in research, some of it described here. Author wonders: is there a downside to humility? Not sure, but let’s chance it.
This was a VERY satisfying piece of work!
@DerrickBransby
and I reviewed 185 papers on
#PsychologicalSafety
.
Whew!
See comments for additional useful links.
A crucial misconception is that
#psychologicalsafety
will naturally occur in any reasonably healthy workplace.
In fact, psychologically safe work environments are rare. They require deliberate, consistent actions.
Fortunately, these exist.
@HarvardBiz
#Leaders
, If you have a burnout problem, it’s almost certain that you also have a
#PsychologicalSafety
problem.
Thank you to the authors and to
@HarvardBiz
for this nice article.
Hybrid work means blurred boundaries between work and life. We need to have truly honest, clear conversations about work arrangements. Employees can't be expected to magically understand the new environment. As
@BreneBrown
says, clear is kind.
"Today’s leaders must motivate people to do their very best work by inspiring them, coaching them, providing feedback, and making excellence a rewarding experience." -
@AmyCEdmondson
of
@HarvardHBS
As counterintuitive as it may seem, in many settings I’m seeing more
#psychologicalsafety
during the pandemic because of the greater collective fear about something very real & external. More here: via
@McKinsey
I highly recommend this website and newsletter on
#PsychologicalSafety
: .
I honestly don’t know how
@tom_geraghty
finds all this treasure, but I sure hope he keeps doing it.
And I love the fact that every newsletter includes a poem. Just because.
Some hard truths here. Behavior change is difficult. Waving a hand in the direction of
#psychologicalsafety
won't get you far. Commitment, consistency, and systems are required.
Here is something many people miss about
#PsychologicalSafety
. It’s not a guarantee that you will never feel uncomfortable or fearful. It’s an environment that allows you to function at a high level *despite* those hazards.
Thank you for this reminder of the nuances,
@Kate_arms
.
Been saying this for years. Balance isn't a women's issue. Parenting isn't a women's issue. As long as it stays that way, women are stuck solving a societal problem on their own... rather than together as it should be.
Holding on to the idea that
#worklifebalance
is a women’s issue allows firms to maintain the status quo, says Robin Ely. Confronting pervasive employee
#stress
& burnout would raise existential questions for firms that take pride in serving clients 24/7.
Re-reading
#TheCultureCode
, one of my very favorite books.
“Thank-yous aren’t only expressions of gratitude; they are crucial belonging cues that generate a contagious sense of safety, connection, & motivation.”
And that reminded me to thank, again, author
@DanielCoyle
.
Couldn't have said it better! TY
@BreneBrown
“If we want people to fully show up – so that we can innovate, solve problems, and serve people – we have to be vigilant about creating a culture in which people feel safe, seen, heard, and respected.”
One of the joys of my job is that moment when we invite a PhD candidate back into the room after committee deliberations and say Congratulations Dr. [name]. IT matters! Celebrate Female Success
@margiewarrell
@forbes
What a joy to spend the past weekend w/ some of the greatest (& kindest) minds in management! Being ranked No. 1 on the
#Thinkers50
list is a humbling honor. Thank you,
@thinkers50
. To all my peers who are changing the way we approach business for the better, I share this w/ you
"Learning happens best when we're challenged and psychologically safe enough to experiment and talk openly about it when things don't work out as we'd hope."
This is why
#PsychSafety
is so integral to
#FailingWell
. All from pg. 40 of
#RightKindofWrong
📕
Nicely put: "Psychological safety relates to a person’s perspective on how threatening or rewarding it is to take interpersonal risks at work." Five questions about psychological safety, answered. • ScienceForWork
@WorkFearlessly
🧵🪡 My time at
#Quality2024
Forum in London was filled with thought-provoking & energizing discussions among some of the most inspiring folks in
#healthcare
. TY
@TheIHI
&
@BMJ_company
for deeming me worthy of delivering a keynote (and on one of my favorite topics, no less!)