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Amy Edmondson Profile
Amy Edmondson

@AmyCEdmondson

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Prof @ Harvard Biz. Author #RightKindOfWrong . Per @Thinkers50 , I'm the #1 management thinker in the 🌎 (I know, I don't quite believe it myself)

Boston
Joined March 2011
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@AmyCEdmondson
Amy Edmondson
5 months
It's undeniable: to err is human. Read #RightKindofWrong to learn more about how to live with it! Plus, ways to pursue #IntelligentFailures , prevent basic ones, & learn from our missteps Grab your copy of @FT & @schroders Biz #BookOfTheYear (!) here 👉
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@AmyCEdmondson
Amy Edmondson
2 years
I am transfixed by the example of President #Zelensky . I have watched every one of his addresses. He is plainspoken, quietly forceful, and unstinting with the truth. I have been studying #leadership and #fearlessness my whole life. I’ve never quite seen the likes of this.
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@AmyCEdmondson
Amy Edmondson
2 years
A common misperception about #psychologicalsafety is that it means lowering standards, giving up on #accountability , or "everyone being wrapped in cotton wool." I love a good 2 x 2 matrix... so here's mine, brought to life by @tnvora , #sketchnote artist supreme.
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@AmyCEdmondson
Amy Edmondson
4 years
Delta has shown true leadership during the Covid crisis
@funder
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4 years
A Delta flight was ready for takeoff but two passengers refused to wear a mask. So they went back to the gate, removed them from the plane, then took off. #YesWeCanAgain
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@AmyCEdmondson
Amy Edmondson
4 years
I'm a fan of this table.
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@AmyCEdmondson
Amy Edmondson
4 years
For 20+ yrs I‘ve studied the harm done by fear of the boss. This is one of the most ghastly examples I have seen. So many things we should learn from this “top-down culture of fear.“ Will we?
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@AmyCEdmondson
Amy Edmondson
3 years
This is excellent - thorough and practical - how to Increase Psychological Safety in a Virtual Team
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@AmyCEdmondson
Amy Edmondson
2 years
Nice one-pager here. (Does anyone else remember Bullwinkle saying “All on this itty-bitty card”?) Thank you to the creators
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@AmyCEdmondson
Amy Edmondson
1 year
#PsychologicalSafety and my book The Fearless Organization beautifully brought to life by @ameliacrab .
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Amy Edmondson
2 years
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@AmyCEdmondson
Amy Edmondson
3 years
Mini-scripts for #psychologicalsafety , Part 2. This time: how to say it when you're not the boss.
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@AmyCEdmondson
Amy Edmondson
6 months
At a loss for words. There's so much good work and camaraderie in the world of management thinking that I want to celebrate all of it. Truly humbled🙏
@thinkers50
Thinkers50
6 months
Congratulations to @AmyCEdmondson , @HarvardHBS professor and author of ‘Right Kind of Wrong,’ for topping the #Thinkers50 Ranking for the second time in a row! Learn more:
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@AmyCEdmondson
Amy Edmondson
3 years
The 4 domains of #psychologicalsafety allow teams to talk about what's really going on w/in the team. Over the next few weeks I’ll be sharing more about the 4 domains, how leaders can effect change in each one, and how you can increase internal capabilities at your organization.
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@AmyCEdmondson
Amy Edmondson
4 years
Getting a house call from the #TED video squad was quite an experience! It’s an impressive operation. Here’s the short video we made on how to #lead in, around, and through a #crisis . Amy C. Edmondson| TED Talk
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@AmyCEdmondson
Amy Edmondson
3 years
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@AmyCEdmondson
Amy Edmondson
9 months
#RightKindOfWrong : The Science of Failing Well: FINISHED BOOK is IN MY HANDS! amazing feeling Why not get YOUR hands on a copy too? Huge gratitude to my publishers @SimonSchuster and @AtriaBooks
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@AmyCEdmondson
Amy Edmondson
5 months
This one hits the proverbial nail on the head... #PsychologicalSafety is not about always feeling comfortable. It's about being comfortable expressing candid, honest observations without fear of reprisal. Great piece from @Jessdaviesmk
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@AmyCEdmondson
Amy Edmondson
3 years
"My favorite quote of the episode was “Psychological safety is not at odds with having tough conversations – it is what allows us to have tough conversations." "
@icfteamcoaching
ICF Team Coaching
3 years
How to Boost Team Performance Using Psychological Safety. In this podcast @AmyCEdmondson talks about #PsychologicalSafety . What is it, why it works, how a #team leader fosters it, and the role of team members.
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@AmyCEdmondson
Amy Edmondson
3 months
Curiosity is one of my favorite topics (right up there with #failure ) so how wonderful to be a guest on @CuriousAdvantge podcast—and to have our convo summarized in a stunning illustration by @LudicCreatives ! 🎙Listen wherever you get pods or watch here:
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@AmyCEdmondson
Amy Edmondson
5 months
Wow. Honored and humbled.
@FT
Financial Times
5 months
Amy Edmondson wins FT and Schroders Business Book of the Year
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@AmyCEdmondson
Amy Edmondson
8 months
#Leaders , your number one job is to make failure discussable. Failure kicks off spirals of shame and avoidance. Fight these! Do everything you can to encourage transparency -- so that when things go wrong, we LEARN. #RightKindOfWrong
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@AmyCEdmondson
Amy Edmondson
4 years
I've been thinking about the gap between principles & practices, especially wrt the current moment. Principles: we can memorize them with great intent, believe & advocate for them with all sincerity. Practices take practice. Practices are hard. That's why they're powerful.
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@AmyCEdmondson
Amy Edmondson
1 year
I’m so excited to announce my next book: RIGHT KIND OF WRONG: The Science of Failing Well, coming out Sept. 12, 2023. With this book, I hope you'll transform your relationship with failure: 1) learn how to fail well; 2) learn when failure is your friend; and most of all.. 1/2
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@AmyCEdmondson
Amy Edmondson
5 years
Bob nails it. What psychological safety is NOT — it’s not about being nice (often operationalized as holding back he truth. Psychological safety is about room for candor
@work_matters
Bob Sutton
5 years
This is a misleading headline. Psychological safety is different than being nice. When it is present, people are tough and honest about mistakes—they call out others. Hey @qz this is misleading. Delete the tweet. @AmyCEdmondson
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@AmyCEdmondson
Amy Edmondson
3 years
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@AmyCEdmondson
Amy Edmondson
2 years
Have I said what huge honor it is to be chosen by @thinkers50 as their #1 ? It’s also a testament to those who amplify this work every day — front-line workers, leaders of every stripe, coaches, scholars. #Psychologicalsafety #teaming #fearlessorganization @WorkFearlessly
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@thinkers50
Thinkers50
2 years
At the #Thinkers50 Awards Gala 2021, we ranked @AmyCEdmondson as the #1 thinker in business & management for her pioneering and championship of psychological safety in the workspace. Amy’s work is truly a groundbreaking blueprint on creating a fear-free organisational culture.
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@AmyCEdmondson
Amy Edmondson
2 years
When #psychologicalsafety is present, team disagreements are not seen as existential threats. It’s the difference between #TaskConflict (often generative) and #RelationshipConflict (usually destructive). Below: new book #CreativeActs for Curious People ⁦ @steingreenberg
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@AmyCEdmondson
Amy Edmondson
3 years
Want to make sure employees speak up with vital expertise? Dont fire them when they disagree.
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@AmyCEdmondson
Amy Edmondson
4 years
Tears of joy and pain. Two minutes worth watching @chipcronkite
@TheTNHoller
The Tennessee Holler
4 years
WATCH: “It’s easier to be a parent this morning. It’s easier to be a dad. It’s easier to tell your kids character matters.” - a beautiful 2 minutes from @VanJones68 🇺🇸❤️
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@AmyCEdmondson
Amy Edmondson
4 years
Perfectly captures fear of #speakingup with a question, idea, or concern. Is there ANYone who hasn’t been here?
@lizandmollie
lizandmollie
4 years
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@AmyCEdmondson
Amy Edmondson
5 years
I love this. The alternative theory—more trust allows people to focus on the work itself not on protecting themselves —is amply supported by data
@ScienceForWork
ScienceForWork
5 years
Trust relates to how open we are to being vulnerable based on how we expect others will behave towards us. One theory is that more trust allows people to focus on team goals rather than their personal interests, thereby improving overall performance.
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@AmyCEdmondson
Amy Edmondson
2 years
A #FearlessOrganization is a LEARNING organization. If its walls could talk, they would say: "It's okay to make a mistake here, as long as you are willing to learn from the consequences." #intelligentfailure
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@AmyCEdmondson
Amy Edmondson
3 years
Leaders who display compassion build psychological safety & commitment, and enable better work @harvardbiz @WorkFearlessly
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@AmyCEdmondson
Amy Edmondson
2 years
The benefits of diverse teams can go unrealized unless there is #psychologicalsafety . Enjoyed this collab with @HenrikBresman for @HarvardBiz .
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@AmyCEdmondson
Amy Edmondson
1 year
A favorite article this year: “Trust is born of repeated, predictable interaction. If you do what you say you will and behave in a consistent way, that fosters trust. If you are erratic, unpredictable and unreliable, that undermines trust." @rgmcgrath
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@AmyCEdmondson
Amy Edmondson
1 year
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@AmyCEdmondson
Amy Edmondson
2 months
When someone argues that #PsychologicalSafety & performance standards are at odds w/ one another, I like to reference one of my favorite graphs (sometimes referred to as PS² 😉) Great to see it featured in an article on exceptional teams + 'peernovation'
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@AmyCEdmondson
Amy Edmondson
2 years
Yes, I *am* quoting T. Swift. Read to the last line: "In your life you will inevitably misspeak, trust the wrong people, under-react, overreact, hurt people who didn’t deserve it, overthink, not think at all, self-sabotage, create a reality where only your experience exists...
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@AmyCEdmondson
Amy Edmondson
3 years
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Amy Edmondson
1 year
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@AmyCEdmondson
Amy Edmondson
3 years
#PsychologicalSafety , Venn diagram edition. Accurate and to the point as always from @lizandmollie
@lizandmollie
lizandmollie
3 years
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@AmyCEdmondson
Amy Edmondson
2 years
Why we all should continue to talk and write about #whatmatters to us. From @HC_Richardson , one of the most insightful communicators of our day. "We change the way people think by changing the way we talk about things."
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@AmyCEdmondson
Amy Edmondson
2 years
#NoFaultFailure . How it’s done.
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@AmyCEdmondson
Amy Edmondson
4 years
My hope for the days to come: that we let the urgency of the moment drive us toward action, humility, empathy, and learning.
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@AmyCEdmondson
Amy Edmondson
4 years
"there is no way to master innovation unless employees are free to speak up, share their knowledge, and keep their bosses in check (instead of sucking up to them)" How To Manage Disruptive Talent via @forbes
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@AmyCEdmondson
Amy Edmondson
4 years
'Psychological safety' at work improves productivity–here are 4 ways to get it, according to a Harvard expert
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@AmyCEdmondson
Amy Edmondson
2 years
"Make this your own." A math teacher I knew would say this as she was handing out thick packets on conic sections. Decades later, it plays in my head. Here's Google's 1-pager "Manager Actions for #PsychologicalSafety ." Make it your own... and try to make it fun too
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@AmyCEdmondson
Amy Edmondson
5 months
What a delight to talk with @BBCRadio4 about one of my favorite topics: #PsychologicalSafety ! Listen to the 🎙 ep for more on whistleblowing, compassion fatigue, & how to create an environment where people feel safe to speak up
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@AmyCEdmondson
Amy Edmondson
2 years
Beautiful, correct. I was lucky enough to be an advisee of Richard Hackman and his ideas are always with me. Thank you, @tnvora .
@sketchnotesclub
Sketchnotes Club
2 years
5 key factors for joy in work #sketchnote #joyinwork by @tnvora
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@AmyCEdmondson
Amy Edmondson
4 years
Biggest mistake leaders make - in a crisis or anytime? "The mistake many leaders make is holding a belief that they must never make a mistake,"
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@AmyCEdmondson
Amy Edmondson
2 years
Here’s some thing that gives me joy: this graphic by @Sonia_Sparkles
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Amy Edmondson
3 years
Magnificent. Needs to be posted on every conference room wall and every zoom call.
@HelenBevan
Helen Bevan
3 years
No. 91 on my list of #100RepeatTweets is by @sylviaduckworth . Sylvia is such an impactful artist. I swopped the graphic to this one on listening as it's so important in our virtual world. Why not use this to give feedback to others on your Zoom/Teams call? Words: @holidayphillips
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@AmyCEdmondson
Amy Edmondson
8 months
Just me, hanging out on a bench at school with #RightKindOfWrong .
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@AmyCEdmondson
Amy Edmondson
3 years
Just say you don't know. Now that's #leadership !
@atrupar
Aaron Rupar
3 years
"One of the new things in this administration is if you don't know the answer, don't guess. Just say you don't know the answer" -- Fauci
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Amy Edmondson
3 years
Maybe add - feeling useful...the joy one receives from helping
@iioannoueu
Prof Ioannis Ioannou 🌳
3 years
Precisely this 👌🏼 So important.
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@AmyCEdmondson
Amy Edmondson
6 months
"The imperfect project you actually complete is worth more than the perfect project you never finish." - @JamesClear
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@AmyCEdmondson
Amy Edmondson
4 years
Leadership that helps us navigate wicked problems is a team sport that inspires teaming and problem solving in others. Always inspired by Ed Schein.
@rstraub46
Richard Straub
5 years
"Leadership is a group sport, not an individual heroic activity." Ed Schein on leadership in an increasingly complex world. @EgonZehnder @AmyCEdmondson @HerminiaIbarra #GPDF19 @HalGregersen @gpetriglieri
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Amy Edmondson
1 year
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@AmyCEdmondson
Amy Edmondson
9 months
This says it all
@simonsinek
Simon Sinek
9 months
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@AmyCEdmondson
Amy Edmondson
5 years
I’m a fan. Great to see #humility getting attention in research, some of it described here. Author wonders: is there a downside to humility? Not sure, but let’s chance it.
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@AmyCEdmondson
Amy Edmondson
11 months
This was a VERY satisfying piece of work! @DerrickBransby and I reviewed 185 papers on #PsychologicalSafety . Whew! See comments for additional useful links.
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@AmyCEdmondson
Amy Edmondson
2 years
Health care is complex, knowledge-intensive, and customized. An environment where speaking up is EXPECTED matters deeply. #patientsafety #psychologicalsafety #NHS
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@AmyCEdmondson
Amy Edmondson
3 years
A crucial misconception is that #psychologicalsafety will naturally occur in any reasonably healthy workplace. In fact, psychologically safe work environments are rare. They require deliberate, consistent actions. Fortunately, these exist. @HarvardBiz
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@AmyCEdmondson
Amy Edmondson
2 years
Hybrid work means blurred boundaries between work and life. We need to have truly honest, clear conversations about work arrangements. Employees can't be expected to magically understand the new environment. As @BreneBrown says, clear is kind.
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@AmyCEdmondson
Amy Edmondson
5 years
Here's my framework for building #PsychologicalSafety .. for more on the details check out #TheFearlessOrganization ( @WileyBusiness ) - just out
@stratandbiz
strategy+business
5 years
"Today’s leaders must motivate people to do their very best work by inspiring them, coaching them, providing feedback, and making excellence a rewarding experience." - @AmyCEdmondson of @HarvardHBS
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@AmyCEdmondson
Amy Edmondson
4 years
How To Increase Psychological Safety In A Virtual Team via @forbes @workfearlessly @GeneDaley my fabulous coauthor on the virtual team article @HBRexchange
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@AmyCEdmondson
Amy Edmondson
4 years
As counterintuitive as it may seem, in many settings I’m seeing more #psychologicalsafety during the pandemic because of the greater collective fear about something very real & external. More here: via @McKinsey
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@AmyCEdmondson
Amy Edmondson
11 months
The #LassoWay . "It's not about me. It never was." #Leadership
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@AmyCEdmondson
Amy Edmondson
3 years
I highly recommend this website and newsletter on #PsychologicalSafety : . I honestly don’t know how @tom_geraghty finds all this treasure, but I sure hope he keeps doing it. And I love the fact that every newsletter includes a poem. Just because.
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@AmyCEdmondson
Amy Edmondson
5 years
Instead of "any questions" try "what questions do you have?" RT any reactions about this critical difference!
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@AmyCEdmondson
Amy Edmondson
1 year
Some hard truths here. Behavior change is difficult. Waving a hand in the direction of #psychologicalsafety won't get you far. Commitment, consistency, and systems are required.
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Amy Edmondson
2 years
Here is something many people miss about #PsychologicalSafety . It’s not a guarantee that you will never feel uncomfortable or fearful. It’s an environment that allows you to function at a high level *despite* those hazards. Thank you for this reminder of the nuances, @Kate_arms .
@Kate_Arms
Kate Arms
2 years
Psychological safety is what allows individuals and organizations to learn and develop in the presence of fear. #psychologicalsafety #inclusion #culture
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@AmyCEdmondson
Amy Edmondson
2 years
Excited to receive my brand new copy of ⁦⁩ Inclusion on Purpose - both heartbreaking & hopeful - proud to learn from ⁦ @rtulshyan
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@AmyCEdmondson
Amy Edmondson
5 years
Been saying this for years. Balance isn't a women's issue. Parenting isn't a women's issue. As long as it stays that way, women are stuck solving a societal problem on their own... rather than together as it should be.
@HBSWK
Working Knowledge
5 years
Holding on to the idea that #worklifebalance is a women’s issue allows firms to maintain the status quo, says Robin Ely. Confronting pervasive employee #stress & burnout would raise existential questions for firms that take pride in serving clients 24/7.
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@AmyCEdmondson
Amy Edmondson
2 years
Re-reading #TheCultureCode , one of my very favorite books. “Thank-yous aren’t only expressions of gratitude; they are crucial belonging cues that generate a contagious sense of safety, connection, & motivation.” And that reminded me to thank, again, author @DanielCoyle .
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@AmyCEdmondson
Amy Edmondson
4 years
Couldn't have said it better! TY @BreneBrown “If we want people to fully show up – so that we can innovate, solve problems, and serve people – we have to be vigilant about creating a culture in which people feel safe, seen, heard, and respected.”
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@AmyCEdmondson
Amy Edmondson
4 years
This compelling graphic strikes me as super useful @WorkFearlessly
@vmoitra
Vivek Moitra, MD
5 years
Here’s how you can commit to learn in healthcare — it’s about language @AAMCtoday @AmyCEdmondson
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@AmyCEdmondson
Amy Edmondson
2 years
My 2021 #Psychologicalsafety highlights: a series. Item 1: This fantastic #sketchnote ! Thank you, @crabtree_amelia . It's such a good summation of my book, @workfearlessly . Which I hope you will read anyway :)
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@AmyCEdmondson
Amy Edmondson
3 years
One of the joys of my job is that moment when we invite a PhD candidate back into the room after committee deliberations and say Congratulations Dr. [name]. IT matters! Celebrate Female Success @margiewarrell @forbes
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@AmyCEdmondson
Amy Edmondson
6 months
What a joy to spend the past weekend w/ some of the greatest (& kindest) minds in management! Being ranked No. 1 on the #Thinkers50 list is a humbling honor. Thank you, @thinkers50 . To all my peers who are changing the way we approach business for the better, I share this w/ you
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@AmyCEdmondson
Amy Edmondson
4 years
Yup. And 99% of the time it is the leadership that has created this condition. At great cost to their effectiveness #PsychologicalSafety @WorkFearlessly
@MarkCCrowley
Mark C. Crowley
4 years
"A growing body of research confirms people are silenced at work. 50% of respondents in a 40,000 person survey reported they were unable to raise important issues due to #fear ." MT @nilofer #Leadership #Hr #Culture #LeadFromTheHeart
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@AmyCEdmondson
Amy Edmondson
4 years
Well this just about nails it
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@AmyCEdmondson
Amy Edmondson
4 years
No added words needed
@dizzy_art
Ron Salyer
4 years
@BarbMcQuade At last...
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@AmyCEdmondson
Amy Edmondson
3 years
Empathy is the new leadership superpower @drtcp
@tom_peters
Tom Peters
3 years
@MccoyMba They are all seven about empathy.
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@AmyCEdmondson
Amy Edmondson
3 years
Some great real life experiments here re #PsychologicalSafety , how to build it, how to make it stick. @adamgrant is so good at getting down to cases... and that’s where insight lives. via @stratandbiz #Humility #Curiosity
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@AmyCEdmondson
Amy Edmondson
3 years
I missed this when first posted. It is OUTSTANDING !!! Huge appreciation to @alisonkis for conveying #teaming concepts so beautifully.
@alisonyang_dc
αℓιѕση уαηg
3 years
My reflection on 'Leading People' online course and my reading on Teaming written by Amy Edmondson.
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@AmyCEdmondson
Amy Edmondson
2 months
"Learning happens best when we're challenged and psychologically safe enough to experiment and talk openly about it when things don't work out as we'd hope." This is why #PsychSafety is so integral to #FailingWell . All from pg. 40 of #RightKindofWrong 📕
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@AmyCEdmondson
Amy Edmondson
4 years
Nicely put: "Psychological safety relates to a person’s perspective on how threatening or rewarding it is to take interpersonal risks at work." Five questions about psychological safety, answered. • ScienceForWork @WorkFearlessly
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@AmyCEdmondson
Amy Edmondson
30 days
🧵🪡 My time at #Quality2024 Forum in London was filled with thought-provoking & energizing discussions among some of the most inspiring folks in #healthcare . TY @TheIHI & @BMJ_company for deeming me worthy of delivering a keynote (and on one of my favorite topics, no less!)
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@AmyCEdmondson
Amy Edmondson
7 years
Barnes & nobles' genius display
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Amy Edmondson
3 years
Do I dare hope that #PresidentBiden has been reading up on #psychologicalsafety ? If actions back up these words, they will be enormously consequential. @andrewtghill #FinancialTimes . #https ://www.google.com/amp/s/amp.ft.com/content/28b332ff-8c49-4bde-9472-ae6de28ddc61
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