Scottish Water
@scottish_water
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Scottish Water's official customer service Twitter account, posting latest service and news updates. Visit or call 0800 0778 778.
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Joined August 2009
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Pinned Tweet
WATCH: Hi-Tech transformation for
#Glasgow
Victorian Waste Water Pumping Station, 120 years after it was built.
#ScottishWater
#Environment
#NetZero
READ more:
@ScottishEPA
0
5
6
WOW! Check this out... here's the culprit! 😲
The 36" pipe that burst in Milngavie is the Victorian pipework laid as part of the original Katrine Aqueduct in 1859. (1/2)
61
139
1K
We want all wipes binned & those containing plastic banned. 👀 our new
#NatureCalls
campaign film with
@cathgem2000
@mcsuk
. There’s a planet to save. Protect nature, our communities & 🐳🐬🐢 Ban wipes containing plastic
#plastic
#plasticfree
@nature_scot
28
289
529
The end of an era...
We’ve completed repairs on the 36-inch Victorian main that burst earlier this week affecting 250,000 customers.
1/3
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WATCH: We're getting stuck into the major repair required after a Victorian water main burst affecting 250,000 customers across much of Glasgow last night.
Our team has spent the day working to make the area safe to begin excavating the old 36” pipe. Thanks for your patience🙏
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Our teams have isolated a burst 36” strategic water main located at
#AuchenhowieRoad
#Milngavie
affecting supplies in
#Glasgow
City centre,
#Kelvinside
,
#Tradeston
,
#Ibrox
,
#Knightswood
,
#Yoker
,
#Scotstoun
and
#Partick
area - see latest info
41
79
238
Giving nature a rEEly good boost: We have recently completed a project to install an eel pass in the River
#Annan
to help the critically endangered European Eel.
@ZSLconservation
@Galloway_FT
@magnoxsites
@ScottishEPA
#Conservation
#eels
Find out more:
4
80
232
WATCH: Epic Victorian water main burst consigned to history as major commuter through
#Milngavie
set to REOPEN. What an incredible job our teams did to get things back to normal! Auchenhowie Road will open by approx. 4pm today. We thank the community for their patience 🙌.
11
27
186
As the
#freeze
continues take extra care around frozen water, including canals, lochs and our Scottish Water Reservoirs.
#staysafe
#freezingcold
❄️
#scotland
#coldwaterkills
#bewateraware
#reservoirsafety
5
158
166
A great one for
#ThrowbackThursday
… A forgotten treasure trove of pics from the 1800's which show
#Victorian
pioneers building the
#LochKatrine
Aqueduct have been uncovered! Watch our short film📽️:
6
68
157
We're asking customers to use water wisely this summer. A few simple, practical but important steps can help keep the water cycle flowing over the hot, dry summer months.
11
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Our new £6m green energy hub at Stirling welcomed a VIP visitor today as we prepare for switch on.
@ScotGovFM
@NicolaSturgeon
saw behind the scenes at the UK’s first district heat network which produces energy from waste water.
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132
Out with the old & in with new in Milngavie...
Latest at:
5
15
131
We deliver 1 billion+ litres of water daily to Scotland - by 2040 we'll do this powered entirely by renewable energy. Our
#NetZero
commitment is our contribution to address the
#ClimateEmergency
.
#ScotClimateWeek
@strathearnrose
@ChiefExecCCC
@TerryAHearn
2
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123
Scotland’s new network of public water taps has saved the equivalent of one million single-use plastic bottles through people quenching their thirst by refilling. Thank you for topping up from the tap!
#YourWaterYourLife
#RespectProtectEnjoy
Read more:
5
39
108
Our Top Up Taps are making a real difference 🌍 More than 1 MILLION plastic bottles saved! 💦Here’s our latest
#Glasgow
tap
@gsc1
. Help protect the planet.
#TopUpTuesday
#TopUpFromTheTap
More info ➡️
2
16
98
@chalmersgirl
@ElleDeer88
Hi Sol, I can confirm we do not supply any water to England, Thanks ^Lauren
8
34
95
We ❤️ our new Top up Taps end-to-end on the
#WestHighlandWay
.
Where will YOU take your reusable bottle this Easter? 🐥💧🥾⛰️
@VisitScotland
@Scot_Highlands
@nature_scot
@ScotWaterNorth
@ScotWaterWest
#YourWaterYourLife
#TopUpFromTheTap
#Easter
#walking
#highlands
7
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97
Our network of Scottish Water Top up Taps is coming to towns and cities across Scotland so EVERYONE can enjoy Scotland’s water on the move.
Read about it here:
#topupfromthetap
#yourwateryourlife
6
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86
We are seeing a rise in anti-social behaviour at many of our reservoirs. So we are asking everyone to
#RespectOurReservoirs
and leave the environment as the found it
@KSBScotland
@CleanUpScotland
@ZeroWasteScot
@policescotland
#KeepScotlandBeautiful
#BinYourLitter
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Details on the water industry in Scotland can be found here:
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Supplies are now restoring to customers in the
#Glasgow
area. A small number of customers may still be experiencing no water whilst the system continues to recharge - supplies should gradually begin to restore throughout the night -
21
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74
#LearnToSwim
ambassador
@Dunks_Scott
returned from Tokyo Olympics to join children in the pool in Edinburgh to inspire them to be safe swimmers.
We caught up with the 4 x Gold & Silver medalist to hear how learning a key life skill can build water confidence 🎦
#ProudToSupport
3
16
74
We're working to take care of your water supply.
So you may continue to see our response squads carrying out essential work on the network in your area meaning we can keep the water flowing through your taps.
We're following social distancing advice to keep everyone safe.
2
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71
@FernBrady
Hi Fern, we reckon you should make him a refreshing cuppa with lovely Scottish water and let him down gently.
#theproofisinthepudding
🍵🤭 ^Megan
3
0
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A
#galashiels
reservoir was fully drained to test if the dam could be removed altogether to help wild salmon back up to spawning grounds for the first time in 140 years.
@ScottishEPA
will make the final decision. The reservoir has now been refilled. 👉
0
22
67
It’s
#WorldDrowningPreventionDay
. Last year 58 people drowned in
#Scotland
. A shocking number. We want everyone to be safe in & around water, so today we joined
@WaterSafetyScot
at the Helix Park in Falkirk, to raise awareness.
1
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68
We're looking after your water supply and working to remove & clean the water you use.
Some employees are doing jobs you may not see, like these operatives at Brig o'Turk & Afton treatment works.
You may still see others doing essential work in your area.
#keyworkers
#staysafe
During the
#Covid19
outbreak you may see water company personnel out on the streets.
They've been designated
#keyworkers
so we can continue to maintain networks & keep the
#water
flowing.
#wave4water
#keepsafe
#keyworker
#covid19UK
2
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0
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63
Water Top Up Taps are heading to some of Scotland's iconic outdoors locations to help visitors stay hydrated using refillable bottles & reduce litter.
#WorldRefillDay
#YourWaterYourLife
#RespectProtectEnjoy
@lomondtrossachs
@ForestryLS
@cairngormsnews
0
11
61
We're encouraging customers to take some simple but important steps to use water wisely during the continued hot, dry weather:
9
97
63
@jk_rowling
@mattforde
@chrisdeerin
We ❤️your feedback & we'd be delighted to show you behind the scenes on how the wizards of Scottish Water make the magic happen.
1
12
61
We’re now turning our efforts to reinstate & repair the road after it was wrecked by the force of the water.
2/3
1
3
60
We're proud to announce we're extending our partnership with
@ScottishSwim
& their Learn to Swim programme, working with pool ambassadors
@Dunks_Scott
and
@tonishaw_x
.
Read more:
#SWproudtosupport
#LearnToSwim
#watersafety
3
11
60
We're restoring normal water supplies to customers in parts of the north and north west of
#Glasgow
,
#Bearsden
&
#Milngavie
affected by the burst on a 36 inch trunk main in
#Bearsden
earlier today
@GlasgowCC
@EDCouncil
42
24
59
Our priority is to keep Scotland's water & waste water services running.
We've taken a number of measures & are working hard to ensure these are maintained to protect the health of our customers, communities & employees.
#StayHomeStaySafe
3
27
58
While everyone’s enjoying the summer weather, we’re hard at work to keep customers supplied with water. More water is being used right across Scotland – but can you help by following these 5 simple
#waterwise
tips? ☀️💧
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It’s so important that everyone stays safe around water. Please take some time out to watch our short film about the dangers of swimming in reservoirs - know the risks
#WorldDrowningPreventionDay
#ReservoirSafety
@rlssuk_Scottish
@RLSSUK
0
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Check out this braw poem 'The Very Dab', written especially for us to celebrate Burns Night by acclaimed
@StuartPoet
(who enjoys a drop of Scottish water with his dram). Read by our very own David Anderson while working on Shetland.
#BurnsNight2021
. music copyright: B.A.R
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49
#TopUpTuesday
is a perfect day to reveal tap-water refills from our Top Up Taps have saved the equivalent of quarter of a million single-use plastic bottles.
Fantastic Scotland! 2⃣5⃣0⃣0⃣0⃣0⃣
Our latest is at Leith Links ⬇️ with more on their way.
4
14
51
WATCH: Soon the mess on Auchenhowie Road, Milngavie, left in the wake of the Victorian water pipe bursting, will be consigned to history.
Auchenhowie Road is open under 3-way lights & reinstatement work is now under way🚦🚧
More at:
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7
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@bytorsnowdog
@ScottishSPCA
Hi there. We have been in touch with the Centre to discuss assistance from Scottish Water. Thanks. ^Iain
0
1
47
Colin is a key worker at one of our facilities in
#Orkney
@ScotWaterNorth
, helping to keep the water flowing in these challenging times. For this wk’s
#ClapForCarers
he played ‘Scotland the Brave’- a very fitting tribute to all brave NHS staff & key workers
#PipeUpforKeyWorkers
2
10
48
Thank you, Scotland. ❤
By choosing
#YourWaterYourLife
& to
#TopUpFromTheTap
you're helping to
#MoveTheDate
this Overshoot Day. 🗓️
By carrying a refillable bottle, drinking tap water at home or on the go using one of our free
#TopUpTaps
, you're helping to protect our planet.🌍
3
17
49
Thanks to
@adamrmcvey
for helping us launch our new top up tap in
#Leith
#Edinburgh
where we celebrated reaching a milestone of saving the equivalent of quarter of a million single-use plastic bottles by topping up from our taps!
@Edinburgh_CC
@GreenerScotland
#plasticfree
1
14
47
Our customers are at the ❤️of what we do. So when our team got a call to rising water 💧 at a Glenrothes sheltered housing complex not only did they fix the leak, they also cleared the paths of snow for residents 👏
#trustedtoserveScotland
3
7
46
Filming last week with
#BBCLandward
&
@AnneLundon
at Loch Katrine aqueduct, which supplies water for 1.3m people, for series this autumn.
#YCW2020
@lomondtrossachs
@StirlingCouncil
@BBCScotland
1
6
46
Our vlogger Erin
@BeautyCreep
dropped by our stand today
@ideal_home_show
. Help
#Shapethefuture
to get your FREE refillable water bottle! 💧
1
6
41
💥BREAKING NEWS 💥: Exclusive images from the Mars mission. Proof there is water on Mars... so we have installed a Top Up Tap 👽💧💦
#Mars
#YourWaterYourLife
#TopUpFromTheTap
4
10
44
It's
#DrowningPreventionWeek
& we want everyone to be safe around water! Pls keep talking to your young ones about
#WaterSafety
& make sure they fully understand the dangers. It’s just too important…
@RoSPA
@RLSSUK
@RNLI
@fire_scot
@policescotland
@ScottishSwim
@Water_Rescue
2
34
45
Thanks for stopping by our stand in
#GeorgeSquare
#Glasgow
@AnnaMcNuff
, to collect a free refillable water bottle & to
#TopUpFromTheTap
, on your epic journey to run 2,620 miles through Britain barefoot. 💪👣😄
Good luck for the rest of your journey - remember to stay hydrated!💧
1
5
45
Even insulated pipes can freeze in
#cold
#weather
. If your water pipes
#freeze
this is what you should do. Know what to do in an emergency ‼️
#ReadyForWinter
❄️
More ⬇️ :
#coldweather
#WeatherReady
@ReadyScotland
@HomeEnergyScot
4
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46
Learn to Swim is back in Scotland's pools!
Today our ambassador and Olympic hero
@Dunks_Scott
helped inspire a new generation of safe, confident swimmers at Edinburgh's Royal Commonwealth Pool.
#ProudToSupport
0
9
45
Presenter
@Gailporter
has told how she misses the Scottish water she enjoyed growing up in
#Portobello
and has helped launched a new
#topuptap
just yards from where she lived - the third free refill tap we have installed in
#Edinburgh
@Edinburgh_CC
4
7
45
We're creating a new Scottish woodland! Planting 48,000 native Scottish trees on an area of our land in the Lomond Hills in Fife. Great for
#biodiversity
and
#NetZero
.
#carboncapture
#treeplanting
@MairiMcAllan
@nature_scot
@BellIngram
2
11
44
A road closure in Queen's Drive/Langside Rd, Glasgow for Scottish Water work has now been lifted.
6
17
43
Scottish Water's biggest
#solar
scheme is now live at Balmore Water Treatment Works, our biggest energy user. 8,448 PV panels will generate 19% of the site's energy, in a £5m scheme led by Scottish Water Horizons.
@neilcgray
@MairiMcAllan
More info 👀:
1
12
44
Our very own mechanical engineer Matt Girvan was super excited to see and use our Top Up Tap tap in
#Linlithgow
on the first leg of his challenge to walk 864 km in just 15 days. He is on track having already covered 230km while raising money for
@WaterAidSNI
#YWYL
#charity
1
7
43
We have now saved the equivalent of 500,000 single-use plastic bottles – and we've not even used magic on the Muggles! We celebrated this magical milestone with the launch of our 50th Top Up Tap in
#Glenfinnan
#PlasticFreeJuly
@_KateForbes
@GFCeilidhBand
@N_T_S
1
11
43
Drum roll please! Please welcome the newest - and greenest- addition to Scottish Water’s vehicle fleet. Taking to the road in the Highlands this fully electric refrigerated water sampling van is being trialled to help reduce carbon emissions. NEAT! Watch the vid to find out more!
1
16
41
👀 Watch our short film & find out how Denzel the sniffer dog has been on the scent of leakage! 🐶
0
10
43
Apologies to customers in
#Glasgow
experiencing interruption to normal supply. Please be assured that we're investigating the cause & will update you when we can.
80
27
41
WATCH 👀: Our short film📽️about our £15m investment project that’s happening in
#GlasgowWestEnd
to help improve the
#environment
& water quality in the
#RiverKelvin
3
15
41
Remember our key-worker duo Kenny & Calum who went to the help of 99-yr-old Margaret when her water supply needed fixed during the height of lockdown? They paid her a visit today to help celebrate her milestone birthday. We hope Margaret enjoyed her big day 🎉 1️⃣0️⃣0️⃣🎂
Scottish Water staff helped surprise
#Dunfermline
resident Margaret Hutcheson on her 100th birthday – as they joined a socially distanced street party for her... 1/3
1
0
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0
6
41
Reservoirs, rivers & lochs might appear very inviting for a quick cool down on a warm, sunny day but pls remember to
#StaySafe
&
#RespectOurReservoirs
!
@lomondtrossachs
@cairngormsnews
@forestryls
@ScottishSwim
@Water_Rescue
@KSBScotland
@VisitScotland
4
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39
School’s out for the
#Summer
! Planning what to do with the kids?! Visit one of our many beautiful reservoirs...
#RespectOurReservoirs
#RespectProtectEnjoy
#StaySafe
@fire_scot
@policescotland
@lomondtrossachs
@cairngormsnews
@forestryls
@KSBScotland
@CleanUpScotland
@VisitScotland
1
27
39
🚗Traffic management is in place & we're urging drivers to follow the signs.
Full details here:
3/3
2
2
40
@asphodelia
Hi Paola, we can confirm that we have now located a burst on our 36" Trunk Main, which is affecting customers in postcodes G1, G2, G3, G4, G5, G11, G12, G13, G15, G20, G51 & G61. Our teams are currently working alongside the police and fire service, and as soon as more 1/2
12
17
40
Two weeks ago today Aberdeenshire suffered record breaking
#floods
. Our teams battled to keep water supplies flowing. Hear their first-hand accounts, and watch their incredible footage. More info ➡️:
#flooding
#weather
#climate
@ScottishEPA
@nature_scot
3
10
40
Planning a trek of the
#WestHighlandWay
this weekend? Whether you are at the
#Milgavie
or
#FortWilliam
end, remember to
#TopUpFromTheTap
with fresh, great tasting Scottish water! Watch our video to see find out more!
@colinjustin
@CameronMcNeish
#FeelGoodFriday
#WeekendVibes
1
12
40
#TopUpFromTheTap
with Scottish Water. Fresh, cool, clear, great tasting & only available right here. Watch our film from our launch of
#YourWaterYourLife
, featuring
@dancingontables
. More about the campaign at
1
25
37
It’s all looking fab down here at
#GeorgeSquare
#Glasgow
for the launch of our
#YourWaterYourLife
campaign!
1
14
37
Here's what our team in
#Bearsden
are dealing with - top pic shows the damaged 36 inch trunk main, bottom pic shows the damaged section removed. Repair under way, clean-up ongoing & we'll be in the area for as long as necessary to make sure customers get all the help they need.
1
13
38
Did you know that Scotland's peatbogs play a vital role in tackling
#climatechange
by capturing carbon?
We've teamed up with
@PeatlandACTION
& other partners to restore peatbogs in Lewis, just one of a number of similar projects we're involved in.
#ScotClimateWeek2019
0
18
38
We're wishing
@parsons_simon
, our Director of Strategic Customer Service Planning, well on the start of his grueling 1,000 mile cycle from Land’s End to John o’ Groats to help raise money for
@WaterAidUK
. Good luck! 🤞🚴♂️
2
11
39
Want to stay hydrated on the
go? Tap into our epic news at
#Milngavie
and
#Fort
William
on the
#West
Highland Way
this morning. 96 miles? We’ve
got it covered...
@cameronmcneish
@colinjustin
@VisitScotNews
#YourWaterYourLife
#TopUpFromTheTap
#
3
10
37
We're calling for wipes containing plastic to be banned - and asking customers to bin all wipes to protect the environment 🌍
#NatureCalls
#BinWipes
#BanWipes
Read more and back the ban➡️
2
10
38
If venturing out this weekend to our reservoirs, keep dogs on leads near frozen water & prevent your child playing on the ice. Don’t risk it!‼️❄️
#StaySafe
#freezing
#ColdWaterKills
#scotland
@SFRSYourSafety
@RNLI
@ForestryLS
@EducationScot
@RLSSUK
0
20
38
Live or travel in the Nitshill area of
@GlasgowCC
? To enable works on our major investment -
#GlasgowResilienceProject
- a section of Parkhouse Rd near the junction of Salterland Rd will be closed from Mon 6 June (not 23 May!) for approx. 3 wks. More:
4
10
38
Dog detectives Milo and Kilo are 'taking the lead' in helping us detect water leaks in some of our more remote water mains across Scotland. Their detection rate is second to none when sniffing out chlorine in muddy fields.🐶
More 👉
@CapeSpc
@DogsTrust
2
9
38
It's a real team effort to keep Scotland's water & waste water services running.
You may still see our repair & response teams working in your area carrying out essential work.
We're following social distancing advice to protect employees & customers.
#staysafe
We’re helping
@scottish_water
keep essential water supplies flowing.
As quarries shut-down, we’ve created space to store aggregate materials at our Deerdykes recycling facility to help back-fill excavations after critical burst repairs.
#keepingsafe
#socialdistancing
0
3
25
2
7
37
We can all make small changes to help save water 💧👍. Check out our 📽️ 👇 this
#WaterSavingWeek
for some tips! 🌻🌼🚿💧
@Waterwise
1
23
35
Loch Katrine - one of Scotland's most iconic locations & a key asset in our water supply system - is now going to help us lock up carbon emissions we cannot eliminate.
Read more:
#LetsDoNetZero
#ScotClimateWeek
0
13
35
It's
#MenstrualHygieneDay
- a day we're marking by becoming one of the first water organisations in the UK to make sanitary products freely available to employees, in support of the
@ScotGovFairer
initiative to ensure they're more widely available across the country.
@ScotGovID
2
15
37
Planning a visit to one of our reservoirs, rivers or lochs this
#BankHolidayWeekend
?🌞
Watch our video 📽️ on how to
#RespectOurReservoirs
- enjoy them responsibly & stay safe.
#ReservoirSafety
#RespectProtectEnjoy
#LeaveNoTrace
@VisitScotNews
@policescotland
@lomondtrossachs
0
21
35
Good news! Our work on
#Aikenhead
Road in
#Glasgow
is almost complete & the road is set to reopen on
#Friday13th
of April – six weeks ahead of schedule & in time for
#ScottishCupFinals
!
Watch our short video about the completion of the project.
5
30
35
🔥 Wildfires in
#Scotland
are getting bigger & more intense, a risk to wildlife & they pollute our water sources 😢. If exploring Scotland this weekend, help prevent
#wildfires
🙏. Know the Scottish Outdoor Access Code.
#wildfireprevention
.
@ForestryLS
@fire_scot
2
23
35
We've identified a burst water main on
#AuchenhowieRoad
#Milngavie
affecting
#Glasgow
City centre,
#Kelvinside
,
#Tradeston
,
#Ibrox
,
#Knightswood
,
#Yoker
,
#Scotstoun
and
#Partick
area. See latest info
20
24
35