Rachel Tsui
@rachtsui
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partner @thecouncilcap | ex @komodohealth and @scienceexchange | marathon 🏃🏻♀️| mama to 👧🏻| 🎹🎶💕
San Francisco
Joined February 2010
We just rebranded The Council after 6 years of building quietly behind the scenes. Here’s why.
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When I invest in a new co, I always remind our team & LPs to follow the founders on social. @noxmetals has been special in this way. Manufacturing is an area I'm personally so jazzed about after years of walking factory floors for medical devices, plastic injection molding,
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Thanks for sharing!
Thursday 9/11 ‣ Women in Healthtech x The Council: Angel Investing in Healthtech https://t.co/ieGbgtcZbg
@TheCouncilCap @rachtsui @fuentesori ‣ Llama Lounge 19: The AI Startup Event Series at SAP Palo Alto https://t.co/F5zaH9CDPy
@jowyang ‣ Building frontier AI products
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Loved having @LisaPopovici on the podcast and getting her take on CX as slowly dying. She believes that the function can and should be revamped with empathetic tools like @siena_ai and people in the role can focus on the true white glove activities that drive revenue!
"AI is not going to replace humans, but humans will be replaced by the others that leverage these tools" - @LisaPopovici on whether traditional CX is dead
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Loved having @davidhoang on @first_builders_ . @AmberIllig and I were able to dive into David's career history building at so many great and varied companies, with user behavior change and workflows that actually work as a common thread across all of them.
It’s often looking back and reflecting you find the commonalities of what drives you in your craft. Whether it was clinical and member experiences at One Medical Design and Dev tools at Webflow and Replit or now Teamwork software at Atlassian working on Rovo, the common thread
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All of our new roles just went live! We're hiring: - Full Stack Engineering - Prompt Engineering - Account Executives - BDRs - Head of Marketing - Implementation - Account Management Austin or NYC based (and will pay for you to relocate). https://t.co/ls5QIlJJ8W
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After all, if you aren't building for the customer, then what's the point?
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So figuring out workarounds for use cases and showing practical value is a CSM necessity. Product<>Customer Success tensions is very real at most organizations, and Danish's take is that the healthy tension is needed to ensure things get done and customers don't churn!
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Customer success teams (and any other customer facing teams) for early stage companies are often working with an imperfect/beta product that's exciting and can do so much, but may not yet do everything a customer is expecting.
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📄What does the One Big Beautiful Bill mean for QSBS? Join us Aug 7 @ 12pm PT for an essential webinar on what founders + investors need to know. Don’t let these changes catch you off guard. Speakers: @SandroChess (ex-Carta) @getdynasty_com founder Catherine Kauffelt, JD,
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On our latest episode of @first_builders_ , @kobyjconrad shared that #bjj was how he ended up meeting one of the Rupa Health cofounders! Pretty cool to see since my brother in law and sister love BJJ and have gotten others in my family into it too.
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In episode 6, @rachtsui and I sat down with @kobyjconrad 🌻, founder of Sunflower & former GTM leader at @Rupa_Health (acq. by @FullscriptHQ). His former boss @TaraViswanathan called him “the single best 0→1 growth person I’ve ever worked with.” https://t.co/M0oHTjIHb2
Koby is one of the most relentless people I know. Also the single best 0-1 growth person I've ever worked with. Stoked to be a part of his journey! & generally just so proud to see Rupa alums building important things in the world & Rupa being a launch pad for ppl's futures. 🥹
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It was great to have @kobyjconrad on the @first_builders_ podcast this week. @AmberIllig and I discussed how he scaled growth at Rupa Health prior to founding @sunflowersober. Loved his take on cheesy team rituals and how they can create cohesiveness and alignment as a team.
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This - it's the alignment on what you want to see on the team! It took me a while to learn this over the years but so important. Great having you on the @first_builders_ podcast @kobyjconrad!
7/ Culture is more important than technical skills Culture isn't "woo woo" but BEHAVIOR you want to see replicated It doesn't matter if someone can do the job if they aren't acting in the ways that your organization values & is required to win as a group
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Was so much fun to go on @TheCouncilCap Podcast with @AmberIllig and @rachtsui chatting about this, go check it out for the full episode ❤️ https://t.co/xH2RKMNcQb
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@maiab story is a wild ride—and a masterclass in founder resilience. This convo with @AmberIllig & @rachtsui on @first_builders_ dropped right before the Chime IPO. Perfect timing 🤌🔥
What’s surprising is that @maiab decided to stay at Chime for 7 years after that point, all the way through the IPO. This is almost unheard of. Most serial entrepreneurs don’t love being inside of big organizations for too long post-acquisition. Most wait until a private
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@zebriez - I’ve got a marketing podcast with @amandanat where we talk about the top 4 marketing topics of the week - @AmberIllig and @rachtsui just launched an interview podcast with startup founders - @ashleymayer and co have @greatchatpod
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“Some rules in healthcare are made to be rewritten.” New First Builders episode with CEO Jason Prestinario of @Particle_Health. We cover: – Suing Epic – Fixing data silos – The engineer's path to CEO 🎧 Hosted by @AmberIllig & @rachtsui 🔗 Full Links https://t.co/uj6EhiAe9o
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Excited to share our second episode of First Builders! This time with @nbashaw sharing great takes on writing in the age of AI, building something that is inherently fun and enjoyable, and why creators should create.
🚀 From Substack's 1st hire → founder of @lexdotpage: @nbashaw has shaped how we write, and now he's building what’s next. One of my favorite conversations yet on First Builders 🎙️👇
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