Lisa Popovici 🪄
@LisaPopovici
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I either work or workout. co-founder, president @siena_ai. building empathic AI agents for commerce. on a mission to humanize the internet
New York, USA
Joined January 2015
I'm beyond excited to unveil @siena_ai, the world's first empathic AI customer service platform designed for commerce!.
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did some writing on why social media is customer service's biggest untapped opportunity (and how AI finally makes it scalable)
siena.cx
Manual replies can’t keep up. Learn how an AI social media agent handles DMs, comments, and support at scale—without sacrificing personalization.
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how we test AI agents that think for themselves at siena
siena.cx
Don’t treat generative AI like a chatbot. Learn how to stress-test agents with real intelligence—plus the infrastructure to do it right.
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Generate videos in just a few seconds. Try Grok Imagine, free for a limited time.
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wrote a piece on how implementation at @siena_ai works
siena.cx
Accelerate AI implementation for enterprise brands with Siena’s 6-week proven blueprint. Get clear milestones, timelines, and expert guidance. Learn more.
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shopify / AI operators run in London next friday. join!.
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i’ll be in London the entire next week. if you work in AI, ecommerce or at the intersection of it, would love to meet. dms are open.
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70+ attendees for our Wednesday AI lab in NYC. we'll demystify all the AI buzzwords. see you soon!
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what if every team took a one-week meeting detox and used that time to turn every manual task into an AI flow? odds are you'd ship 10x more, faster.
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we're hosting the second ecom AI lab in nyc next week. we're going to talk about how brands are driving revenue with AI agents, getting discovered in the generative search era and why adopting an agentic mindset is fundamental when it comes to customer experience. join us!
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bold prediction: 56% of your customer chats will be fully autonomous in the next 12 months—and 68% in three years. bold reality: most teams aren’t remotely ready. the buzz is deafening. @Microsoft rolled out three new agents in april. @Verizon credits AI with a 40% sales bump
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can’t wait to see them crack 90%+ automation next. full read here
siena.cx
True Sea Moss used Siena to cut response time from 4 days to 1 minute, automate 80% of tickets, and launch a new product line. Read how they did it.
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this is what happens when you pair a fast-moving brand with advanced AI. no more chaos, just continuity and fresh revenue streams the team almost missed.
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the numbers speak for themselves (see the chart):.- automation climbed from ~40% to >85% in six weeks.- response time: 4 days → <1 minute.- supercharged team with coverage up.
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what changed?. 1️⃣ launched Siena in 7 days. started with the two hottest issues (order + subscription cancels = 80% volume). 2️⃣ built the rest of zendesk around siena, not the other way around. 3️⃣ used Siena Memory Insights to spot a hidden pattern: shoppers wanted.
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