Neil Davey
@neilcdavey
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Journalism. Content. Marketing. This account may contain trace elements of football/music.
Bristol
Joined May 2008
I have a lot of crazy ideas but I reckon this is a good one! 🚨The Sober Sports Talk club🚨 My thought is a place where once a week men can get together and have a chat about football and mental health, or anything that is on their mind. But I need help with this! 🧵
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Delighted to have contributed to @HRZone for the piece on #skills-based hiring. Spoiler: it will be an important tool in tackling the #skillsgap.
A growing number of organisations are adopting a #skills-based approach. @neilcdavey delves into the benefits of skills-based #hiring
#recruitment
https://t.co/P47sGNmgm4
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Remembering Rik Mayall, the people’s poet, who sadly died 9 years ago today, at the age of just 56 #TheYoungOnes #RikMayall
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Join us at 1030BST for a live roundtable discussion about CX strategies and the cost-of-living crisis. MyC's @neilcdavey will be joined by Jo Causon, CEO of the @instituteofcs and CX Leader of the Year finalist @ManuelaPifani. Register: https://t.co/wEe1u7hLUF
#custexp #CCTR #CX
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CX and the cost-of-living crisis - a live online roundtable debate tomorrow at 1030BST, featuring MyC editor @neilcdavey , @instituteofcs CEO Joe Causon, and CX Leader of the Year finalist @ManuelaPifani. Register your place >>> https://t.co/b01qXK0PaJ
#custexp #CX #custserv
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Entries are rolling in to CX Leader of the Year 2023 The first entries to the most prestigious CX award in the world are rolling in - but there's still time for you to enter! https://t.co/roawADYPl9
#cxmanagement #customerexperience #custexp #CX
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CX management and the cost-of-living crisis Season 3 of MyC's annual CX Leader Sessions programme kicks off on May 4, with a roundtable discussion exploring how CX programmes need to respond to the cost-of-living crisis. https://t.co/18FpW4iB9y
#cxmanagement #custexp #CX
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"It's too easy to get caught up in all the hype around digital transformation." - for the latest podcast I speak with Jim Davies, chief experience officer at @Calabrio. Listen or read the transcript https://t.co/t535gPq9mk
#custexp #CX #CCTR
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Organisational silos and company culture remain the biggest obstacles for customer experience leaders, according to the findings from new @mycustomer research. Can anything realistically be done to change this? https://t.co/jmuYIjunEd
#custexp #CX
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CX management and the cost-of-living crisis Season 3 of MyC's annual CX Leader Sessions programme kicks off on May 4, with a roundtable discussion exploring how CX programmes need to respond to the cost-of-living crisis. https://t.co/18FpW4iB9y
#cxmanagement #custexp #CX
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Starbucks Odyssey: Are NFT loyalty programmes the next big thing in customer engagement? https://t.co/0nVopKYyz6
#AI #cxmanagement #customerexperience #custexp #CX
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CX Leader of the Year is now open for applications! Last year we had ~150 applications. If you've been leading the CX programme at your organisation for the past year, then you could be the 2023 champion! Learn more and start your application at https://t.co/x8OgR7cJ1e
#custexp
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CX leaders bullish about budgets & planning for big tech investment, finds new MyC research - read our survey of 150 senior CX professionals, in collaboration with @EuropeanCXOrg, with analysis from experts including @martinhw and @SmithCo_CEM
https://t.co/wjyrUOCiEL
#custexp
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Will Boots' loyalty programme changes prove popular with customers? https://t.co/N0KvrikmCg
#custexp #CX #marketing
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Creative ways to involve company leadership in your CX programme https://t.co/BbxDQBqtVc
#cxmanagement #culture #customerexperience #custexp #CX
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"CHATBOTS WILL NEVER BE MORE HUMAN THAN HUMANS" In our latest podcast, we spoke with Colin Crowley of @FreshworksInc about the right & wrong ways to use #chatbots - and why #ChatGPT won't replace humans. Listen or read the transcription. https://t.co/YGFAkKj7W3
#custexp #CCTR
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"70% of the CX workforce are women, but only 30% are in management" - I spoke with @ClareMuscutt about the barriers to women in the world of customer experience, and the 2-year anniversary of her community, Women In CX. https://t.co/Zrcwb3HhEm
#custexp #InternationalWomensDay
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Employee experience has become common ground for CX leaders and HR leaders. But there are other areas that would benefit from their collaboration as well. https://t.co/JrBfOHF1Un
#employeeengagement #customerexperience #custexp #CX
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Virtual assistants will soon become a common target for protestors, according to @Gartner_inc , with citizens targeting chatbots as a way to shut down company operations https://t.co/7y7SxJkmVk
#CCTR #cutexp #custserv #CX
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Half of consumers believe customer service isn't a business priority, according to new research from @FMOutsource
https://t.co/L6XksPoek7
#custserv #custexp #CX #CCTR
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