🎯3,500+ CX, IT, and industry leaders 🎬180 minutes packed with power insights 🌎One global event. Endless opportunities #RefreshVirtualSummit is back! Join us to reimagine service, customer experience, and technology with AI that delivers real results. No jargon. No waiting for

May the force be with your IT team ⚡️ We had a great time at the Gartner IT Symposium/Xpo™ Gold Coast, Australia.🌟 Thank you to everyone who joined our fireside chat with Ben Swindale, CTO of Grant Thornton Australia, Jason Loomis, and Andrew Phillips on how IT service

STAT OF THE DAY: 92.72% of of organization in the benchmark report use a priority matrix and saw a 29.26% reduction in average resolution time. As organizations scale, this structured approach ensures transparency, speeds up service, and aligns IT decisions with business

Customers don't think in channels. They just want help when they need it. Take Dune London, a leading UK fashion retailer. They stopped building support silos and started building complete customer relationships instead. With Freddy AI powering their customer and employee

New: @Docusign for Freshservice 🤝 Send documents for e-signature, track status in real-time, and auto-attach signed docs to tickets. No more email chains or lost paperwork 😇

Customer says 'quick question' and proceeds to describe their entire life story. We're here for all of it.

Freshworks' Natarajan Chandrasekaran shares the five pillars of modern omnichannel strategy. Read more on The Works. https://t.co/ISf8fLsw9Z

Instead of adding another tool to their stack, they unified everything. One platform. One customer profile. And AI-powered automation that works behind the scenes. The results were remarkable. ✅ 75% faster first-response times ✅ 2x more tickets resolved per agent ✅ Most

HERE'S THE UNCOMFORTABLE TRUTH Multiple support channels = customer frustration multiplied. Your team shouldn't be switching between CRM, billing, documentation and order-management tools to find answers 🙅 They need a one platform that brings all systems into a single place.

We're headed to San Francisco this November! Refresh North America 2025 brings Freshworks leaders, industry experts, and real ROI stories together under one roof. Join us in person to uncomplicate. grow. GROW! ✨ 🚀 Save your free spot: https://t.co/Va9NuT4Ymu

This summer was uncomplicated ☀️

Another double podium for the team 🧡 From pit wall to paddock, @McLarenF1 Racing Team stays in sync with Freshworks—fueling focus, clarity, and results 🏆 #McLaren #F1 #ItalianGP

And here's what follows: ✅ Service delivery costs fall ✅ Agent productivity soars ✅ Employees get faster resolution ✅ The board finally sees real ROI from IT CPT is the true North Star ⭐ https://t.co/lvKq7VcaP1

Every IT leader obsesses over uptime, response rates, user satisfaction... BUT THERE'S ONE MORE METRIC 👀 It tells you the real story of efficiency: Cost per ticket. Total operating expenses / Tickets resolved. (It's simple math, but with profound impact) Here's where AI

#IDontWantToOverreactBUT when software actually works the way it's supposed to, I get emotional 🥹

Hey Gold Coast! 👋 We're here at Gartner IT Symposium/Xpo this week. Swing by booth #213 to chat with our team about making IT simpler and more human. We'd love to show you what we're building and hear your stories too! See you there ☕️ @Gartner_inc

Lights out in Monza 🚦 #McLaren | #ItalianGP 🇮🇹

Race week energy hits different at #monza. When you keep things uncomplicated, you leave more room for good decisions and even better racing. @McLarenF1 #F1 #ItalianGP #FreshworksUncomplicates

All set for monzo! #F1 #ItalianGP

G’s passion and entrepreneurial courage led to the creation of this special company and we honor his decision to step away from an official Freshworks role to spend more time mentoring and investing in founders just like him through the Together Fund.

Today we announced the upcoming retirement of Girish Mathrubootham – Executive Chairman, Chairman of the Freshworks Board and our founder. Beginning December 1st, our current Lead Independent Director Roxanne Austin will serve as the new Chair