European Customer Experience Organization ECXO.org
@EuropeanCXOrg
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We are diverse, open community of leaders & organizations committed to working & evolving together to raise the collective customer & employee experience.
Europe, UK and beyond
Joined March 2019
Agent AI Is Exploding in Contact Centers—Yet the Human Experience Remains Irreplaceable. Link: #CX #AgentAI #CustomerService #AIIntegration #customerexperience
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🚀 CX–AI Symbiosis: The Now and Next Engines of Growth in Enterprise Technology. 👉 Complete original article on Eglobalis:. #CX #AI #customerexperience #enterprise #innovation #digitaltransformation #EX #technology #futureofwork #strategy
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Editor Article: Why 74% of Enterprise CX AI Programs Fail — And How to Make Them Work #cx #customerexperience #AI
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Beyond the Silo Walls: How Agentic AI Redefines the Enterprise Operating Model - Part II" has been published as Customerthing Editor's Pick!. #cx #silos #cx #CustomerExperience.
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RT @RicardoSGulko: Why 74% of Enterprise CX AI Programs Fail — And How to Make Them Work.#cx #ai #artificialintelle….
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RT @RicardoSGulko: Agentic AI is transforming enterprises by dismantling organizational silos through autonomous agents that unify data, a….
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RT @RicardoSGulko: 🚀 AI isn’t just helping to break down silos—it’s quietly rewriting the way enterprises operate. 🌐 Also published on Egl….
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RT @RicardoSGulko: 💡 What’s the real gold standard of CX today?. It’s not Apple. Not Salesforce. Not Emirates or Four Seasons Hotels and Re….
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Agentic AI is transforming global enterprises by dismantling organizational silos through autonomous agents that unify data, automate cross-functional workflows, and enable real-time decision-making. #cx #silos #datasilos #AI #artificialintelligence
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Who Moved My Customer?. .#CustomerExperience , #HumanExperience , #BehavioralScience , #CX , #Loyalty , #NudgeTheory , #CustomerRetention , #HabitDesign , #Leadership , #BusinessStrategy , #theH2Hexperiment #ecxo
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Why 74% of Enterprise CX AI Programs Fail — And How to Make Them Work. #cx #ai #artificialintellegence #aifailure
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Experience Debt: The Hidden Tax You’re Already Paying. 🧠💸 Are you silently racking up a debt that's not on your balance sheet—but shows up in churn, stress, and lost loyalty?.🔗 Read here: #UX.#CustomerExperience , #ExperienceDesign , #CXLeadership #cx
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Survival as a Service: The Experience Model That Saves Lives and Redefines CX Standards #cx #survival #healthycare #CustomerExperience
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🔎 Breaking the Walls: How Agentic AI Is Dismantling Silos in Global Enterprises Step by Step --Part I.👇 Read the full article:. #AIdesign , #EnterpriseTransformation , #AILeadership , #CX , #innovation 🚀 #customerexperience
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Survival as a Service: The Experience Model That Saves Lives and Redefines CX Standards.Original Article: #CustomerExperience , #MedTech #Innovation , #SurvivalAsAService , #HealthcareCX , #CXTransformation #cxo #cx
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Before CX Had a Name: How a 1993 Article and Book Launched the Personalization Revolution" has been published. #personalization #CX #customerexperience #martharogers @DonPeppers
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The AI Leap in Customer Experience: Are You Ready for What’s Next?. #AI #CustomerExperience #AgenticAI #DigitalTransformation #FutureOfCX #PredictiveAnalytics #CXLeadership
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RT @EuropeanCXOrg: 💡 What’s the real gold standard of CX today?. It’s not Apple. Not Salesforce. Not Emirates. Originally featured on: http….
eglobalis.com
Discover how Medtronic's CX-driven culture, rooted in purpose and precision, built 76 years of unmatched healthcare trust and innovation.
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RT @EuropeanCXOrg: 📘 Before CX Had a Name: How a 1993 Article and Book Launched the Personalization Revolution @DonPeppers @martharogers….
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