Today the law changes to further protect public-facing workers, inc those in customer service roles. Thanks @Matt_VickersMP for your support of the aims of our #servicewithrespect campaign

@PennonGroup Secure your spot:

Register for our upcoming Head to Head to hear from Ian Cain, CEO of Retail and Customer Markets @PennonGroup. As CEO, Ian has worked with regulators, government, customers, and shareholders to deliver trusted services, meet obligations & create long-term value. Sign up 👇

@mountanvil @PensionCorp @Se_Railway @jet2tweets @CosmosUK @DirectLine @nationalgrid @OctopusEnergy @Hull_Trains View all finalists and book your place:

Congratulations to all finalists for our 'Best Customer Experience' category at the #UKSCA26! ⭐ @mountanvil ⭐ @PensionCorp ⭐ The Pet Vet ⭐ @Se_Railway ⭐ @jet2tweets ⭐ @CosmosUK ⭐ @DirectLine ⭐ @nationalgrid ⭐ @OctopusEnergy ⭐ @Hull_Trains Book tickets below 👇

Silver is at record prices… This silver mine in Texas just went public in the USA… Stock code is 🇺🇸 BKBMF. So why is Black Bear Minerals our Stock Pick of the Year? Disc: 1,883,118 BKBMF Shares Held

Member webinar: https://t.co/lp6lMwt9Kg Non-member webinar:

The Jan 2026 launch of our UKCSI is just around the corner. Join us to discover the latest trends shaping the service landscape, along with new insights about customer confidence, purchasing decisions & priorities when choosing an organisation. Book your place in the comments👇

Register here:

⏳ Less than a week left to secure Early Bird tickets for our #ICSConf26. If you are looking to sharpen your service strategy, hear from leading voices across industries & connect with a network of senior leaders shaping the future of CX, this is an event you won't want to miss👇

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Our Trends report shows that geopolitical instability will increase the need for resilience & agility. Organisations will need to assess the potential impact of global instability on their supply chains & develop contingencies to manage disruptive change. Download full report 👇

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Service leaders have had to show real resilience this year, and it’s clear this capability will only grow in importance. With so much still unknown, the organisations that stay agile and continue to learn & adapt will be the ones that stand the test of time. Read full article 👇

@firstdirect @NorthumbrianH2O @ElectricityNW @midcountiescoop @lowellfvi @jlpartnership @PensionCorp @AbbottLyon Reserve your tickets and tables:

Here are the finalists for our #UKCSA26 Best Customer Service ROI award – good luck everyone! 🌟 @firstdirect 🌟 @NorthumbrianH2O 🌟 @ElectricityNW 🌟 @midcountiescoop 🌟 @lowellfvi 🌟 @jlpartnership 🌟 @PensionCorp 🌟 Sapphire 🌟 @AbbottLyon Book your place below 👇

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According to our latest Trends report, economic growth will be modest & the long-term outlook uncertain. In this climate of economic pressures, what should organisations focus on to improve business performance? Download the full report to find out👇 #cx #trends #customerservice

Book your place here:

Have you booked your place for our #ICSConf26? Join us to hear from our fantastic speaker line-up & gain invaluable insights and practical takeaways that will empower you to drive satisfaction and loyalty within your organisation. 📅 10 Mar 2026 📍 London Hilton on Park Lane

Member webinar: https://t.co/lp6lMwt9Kg Non-member webinar:

Register for our UKCSI webinar to get fresh insights into the state of customer satisfaction across the UK. We will highlight top performers, sector-specific scores & key factors shaping the CX landscape. 📆 Members: 26 Jan 26 📆 Non-members: 28 Jan 26 Register below 👇

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