1/ How do B2B SaaS companies ask for feedback from customers? 🤔 Here are awesome examples we’ve seen and collected since 2015 (!) 🧵👇

What are the biggest mistakes #SaaS Product teams make when using customer feedback? @jjrorie and I talk about them on the @ProdVoices pod: https://t.co/CXGOqI1NXH

Looking fwd to this killer lineup of podcast guests!

11/ And don't forget to delicately click Follow for more examples like these.

10/ We’ve collected these examples of B2B requests for feedback “in the wild” for years now. They can give you ideas for collecting feedback in your own app. Here’s the complete list of examples:

9/ When @Calendly launched its Schedules feature in beta, they solicited feedback through a Typeform survey. The prompt said, “Help us make improvements to schedules by giving us your feedback.”

8/ @editwithtype is an audio and video editing tool. Users have to wait as their project renders. Type Studio makes use of this wait time to offer users the opportunity to vote on potential new features.

7/ Prioritizing new features is perhaps the most difficult task for Product teams. @stackshareio tries to solve that problem by prompting customers to choose between features.

6/ @salesmachine_io used a feedback box built right into their changelog. This provides users with a consistent way to provide feedback on new features as they’re becoming aware of them.

5/ @zapier asked for feedback when launching a new version of the editor. If you switched back to the classic version, they asked why.

4/ @stripe also include an in-app feedback survey about specific features.

3a/ When you click the @stripe modal, you get a modal with the prompt, “Help us improve this page.”

3/ @stripe used an in-app feedback box on every page. It was pioneered (as far as I can tell) by @Kissmetrics, whose early Product Manager @Evanish told us it was a goldmine for product feedback.

2/ @HubSpot asked for feedback when onboarding steps are skipped. This helps give them context around how to improve onboarding so users get to their “aha!” moment.

Absolutely thrilled that @Savio_io has raised a seed round and joined the latest @tinyseedfund cohort. The capital will help make Savio an even better way for SaaS teams to organize and use product feedback to build impactful software. Learn more: https://t.co/ovMxLaWstR

cc @kurt. Would really like to pay you guys money...

9/ These are just some of the gems from my conversation with @esbenfj. Read the full conversation here: https://t.co/QU3rLMiZuJ

9/ Who does @esbenfj follow? “@wes_bush and @RamliJohn have written two great books on product-led growth and they have inspired me a lot.” He also gets helpful insights from @5le and @jasonlk.

8/ - @HubSpot for email campaigns and marketing - @LogRocket to understand how users interact with their product - and of course @getuserflow for onboarding

7/ Here’s the Userflow team’s conversion stack: - @Stripe for subscriptions - @ChartMogul for subscription analytics - @Intercom (one of my favourite tools, btw) for support