Google Nest Support
@googlenesthelp
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We're here to answer any questions you have about your @madebygoogle Nest products.
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Joined March 2011
The issue affecting app login and device connectivity has been resolved. Thank you for bearing with us! If you still need assistance, send us a direct message - we're standing by to help.
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We're aware of an issue affecting app login and device connectivity, and we're working to resolve it as quickly as possible. To keep an eye on the status of the situation, see
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We've resolved an issue with Google Nest Camera devices and they should now work as expected. If you're still having issues, please contact our support team so we can help.
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We've resolved the issue and your cameras should now work as expected. If you're still having issues, please let us know so we can help.
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We're aware of an issue affecting some Google Nest Cameras and are currently investigating.
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We've resolved the issue and all devices should now work as expected. If you're still having issues, please contact our support team so we can help.
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Our teams are close to fully resolving this issue, and most devices should be working as expected. We'll update you again when we've completed rolling out the fix. Thank you for your patience.
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We've identified the issue impacting Nest App and Nest devices and are working on rolling out a fix. We'll continue to keep you updated until we've come to a resolution.
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We're continuing to investigate the issue impacting Nest App logins and Nest devices.
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We're aware of an issue affecting some Google Nest devices and the Google Nest App and are currently investigating.
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Update: We've resolved the issue with Google Nest devices and the Google Nest App and they should now work as expected. If not, please contact our support team so we can help. We appreciate your patience as we worked through this issue.
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We're aware of an issue affecting some Google Nest devices and the Google Nest App and are currently investigating.
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Update: We've resolved the issue with Google Nest devices and they should now work as expected. If not, please contact our support team so we can help. We appreciate your patience as we worked through this issue.
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Update: An issue with Google’s infrastructure components earlier today impacted some Nest customers. This infrastructure issue is now resolved ( https://t.co/GVM5Sz1J1q) and we expect a full recovery to Nest customers soon — we will continue to keep you updated.
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Update: Our teams are close to fully resolving this issue, and most devices should be working as expected. We'll update you again when we've completed rolling out the fix. Thank you for your patience.
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Update: We've identified the issue impacting some Nest Cam devices and are working on rolling out a fix. We'll continue to keep you updated until we've come to a resolution.
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We're aware of an issue affecting some Google Nest devices and are currently investigating.
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Update: We've resolved the issue with Google Nest devices and they should now work as expected. If not, please contact our support team so we can help.
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Update: Our teams are close to fully resolving this issue, and most devices should be working as expected. We'll update you again when we've completed rolling out the fix. Thank you for your patience.
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Update: We're continuing to work on rolling out a fix and we’ll continue to update you until all services are fully restored.
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