We've resolved the issue and your cameras should now work as expected. If you're still having issues, please let us know so we can help.

@googlenesthelp Hi there, sorry to bother but my Nest Hello Can went down this afternoon and won't come back online.

@dejaVujevich Hey Stephen, help's here! Could you confirm how long your Nest Hello has been installed? Also, do you see a green status light on your doorbell while it's offline?

@googlenesthelp All of my camera are down. I haven’t had them all online since late evening yesterday.

@bryandwvu We're aware of an issue affecting Nest Camera devices but it's already resolved and they should now work as expected. If you're still having issues, please let us know so we can help.

@googlenesthelp

@3rrorprone We're glad to hear that and we appreciate you bearing with us, Rob. We'll be here if you need any help.

@googlenesthelp Hello, our Nest cam is offline and we can’t seem to get it back online. The internet is working and all the remainder of the devices work, just not the camera. Any suggestions please?

@lucbenninga Thanks for reaching out, Luc. Could you tell us the status of the LED light on your camera? Also, have you tried rebooting it by unplugging it and plugging it back in?

@googlenesthelp I’m having issues. I’ve tried to reset and it won’t connect

@september29th Hey Rolando, thanks for posting. We've resolved the issue and your cameras should now work as expected. If you're still having issues, please let us know so we can help.

@googlenesthelp Thermostat won't connect to WiFi and I've seen many you tube videos about it and they are defective, need to replace…it's never worked

@NoDrLeftBehind Hey Melissa, we saw your other tweet and replied to it. Let's continue our conversation there.

@googlenesthelp Camera and protect are still down.

@rjbianchin Hey there, Rob. Could you try restarting both the Nest camera as well as the main router by unplugging them both for 30 seconds? Afterwards, close and relaunch the Nest app to refresh the status for both the Nest camera and Protect. Let us know if this helped.

@googlenesthelp Oh okay, so it's not just me. Yeah, black and white video captures 'if' it captures at all.

@EvaBitterSuite Hi there, we saw your other tweet and replied to it — let's continue there instead,

@googlenesthelp I am having issues with my thermostat not able to find wifi

@Napervillains1 Hi there, we've replied to your DM. Let's continue there.

@googlenesthelp I'm still having issues

@googlenesthelp My hello doorbell still showing offline in the nest app

@googlenesthelp Worst support on the planet go elsewhere for security cams

@googlenesthelp Was hoping it would last longer so we’d get a free month on nest aware 🤭

@googlenesthelp Google Nest response after 3 months into the complaint, and promising a replacement of faulty product