We're continuing to investigate the issue impacting Nest App logins and Nest devices.

We've identified the issue impacting Nest App and Nest devices and are working on rolling out a fix. We'll continue to keep you updated until we've come to a resolution.

Our teams are close to fully resolving this issue, and most devices should be working as expected. We'll update you again when we've completed rolling out the fix. Thank you for your patience.

We've resolved the issue and all devices should now work as expected. If you're still having issues, please contact our support team so we can help.

@googlenesthelp Hi. I have a Google Nest Pro thermostat, installed in November 2019. It will not connect to wifi. I have gone through all the steps several times, other devices in the house get wifi fine, I've reset the Nest several times, but it always fails to connect to my wifi. Help!

@HayesHayesst Hi, Stephen! Thanks for reaching out. Good job with the troubleshooting — we’re here to help. For starters, when did this start happening? Also, were there any recent network changes like a new router, network name, password or a recent move?

@googlenesthelp Hi I have google nest thermostat 3rd and it has Wi-Fi reconnect problem and I have been trying all the steps several times even restart back to manufacture it still failed to connect the WiFi and other devices are working fine I need help please thank you

@zhanghuanzhuang Hi there. We're sorry to hear about the connectivity issue you're experiencing with your Nest Learning Thermostat. We're here to help. Let's continue this conversation via direct message to check more details.

@googlenesthelp My device is still not working properly. A credit should be applied to my account for this day long inconvenience.

@googlenesthelp

@googlenesthelp Casting camera to a Chromecast device is back working, as is the web app.