Update: We've resolved the issue with Google Nest devices and the Google Nest App and they should now work as expected. If not, please contact our support team so we can help. We appreciate your patience as we worked through this issue.

@googlenesthelp 3 of my devices stopped working. Please help.

@charleskoh Hi, Charles. Thanks for bringing this to our attention ― we'd love to help. Could you tell us what Nest devices you need help with?

@googlenesthelp My nest cannot find the home network. It was working fine for months and I've tried all the suggestions for resetting. all other devices on home network having no problems. Please advise!!!

@BrianPizon Hey Brian, thanks for reaching out. We'd love to look into this for you — could you tell us what Nest device you have? Also, are you getting any messages when trying to connect it to your network?

@googlenesthelp Doorbells are NOT working, can you please change this statement as there are lots of customers still without cameras and their homes are at RISK

@CCNPJedi Hey there, thanks for posting. We already replied to your DM. Please check. Thank you.

@googlenesthelp This is getting really old... it’s been happening for months with no fix. I’ve done all of the suggested troubleshooting steps repeatedly and still nothing. Also cannot play back any recorded events. Looks like it time to get rid of this one Nest Cam and go with all Ring!

@serickjr We're sorry to hear you had to go through this. Do you have a case number to refer with? Also, to avoid repetition, could you tell us what troubleshooting steps you have done so far?

@googlenesthelp Anyone looking at getting Nest heating, don’t bother! Since having migrating it to my Google acc, only I can use it and no-one else. It worked much better before. Typical Google trying to take over your account without giving you opportunities to add others. It doesn’t work!!!

@cymboi Hey there, thanks for the tweet. We understand how important it is to share control of your Nest devices to your home members. After migrating your account to Google, you can add family members using the Google Home app. Follow the steps outlined here: https://t.co/pr6FmpAyaL.

@googlenesthelp Our Nest Thermostat has started loosing connection with our WIFI network. We have reset the NEST and our router and still can't connect after being able to connect for over 18 months. Please help@googlenesthelp

@carrietupper Hi Carrie, thanks for reaching out — we hope you're doing well. Let's get your Nest Thermostat reconnected to your Wi-Fi, could you tell us what country you're in? Which Nest Thermostat are you using (Nest Learning Thermostat or Nest Thermostat E)?

@googlenesthelp Google Home app and devices are soooo unstable, every month a problem and everytime there is no communication about the issues... Solution = change for Alexa.

@CamiNev Hey Cam, thanks for reaching out. We're sorry about what happened, we experienced issue earlier on the Nest app and the issue has been resolved.

@googlenesthelp I have problems with devices connected to my google nest WiFi. The won’t recive internet connection while on full WiFi strength. Devices connected to the router directly works fine.

@JEgeryd Hi Jesper, thanks for chiming in. Let's see what's going on with your Nest Wifi. When did it start happening? Also, were there any recent changes made on your network settings?