We're aware of an issue affecting some Google Nest devices and the Google Nest App and are currently investigating.
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We're continuing to investigate the issue impacting Nest App logins and Nest devices.
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We've identified the issue impacting Nest App and Nest devices and are working on rolling out a fix. We'll continue to keep you updated until we've come to a resolution.
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Our teams are close to fully resolving this issue, and most devices should be working as expected. We'll update you again when we've completed rolling out the fix. Thank you for your patience.
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We've resolved the issue and all devices should now work as expected. If you're still having issues, please contact our support team so we can help.
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@AceRockefeller Thanks for bringing this up! We'd like to dig deeper into what's happening with your thermostat. Could you tell us what country you're in? Also, when did the issue start?
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@simonrbramley We hear you and we're sorry to hear that you're affected by this, Simon. This should be fixed and your Nest app should be back up and running. Let us know if there's anything else, we'd always be here to help.
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@KristyKay5 Thanks for reaching out, Kristy. We've resolved the issue and all devices should now work as expected. If you're still having issues, please contact our support team so we can help.
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@googlenesthelp Nope. Nest thermostat still not working. App says “your account can’t be migrated. An unexpected error has occurred”. What’s going on?
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@sagar_s_roy Hey there, we've resolved the issue and all devices should now work as expected. Could you try uninstalling the Nest app? Let us know if it's still the same.
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@googlenesthelp Does this issue affect the Furnace? My thermostat is set to 70 but the furnace will not kick on. Do I need to call for service?
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@resort_prof Thanks for letting us know, Vince. Could you tell us when this issue started? Also, are you using a heat pump or a conventional system?
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@RickBartusch We're glad you're back on track — we'll be here if there's anything else. Have a good one, Rick!
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@googlenesthelp I can now log into the app, but it says my nest is offline. Going to the Nest, it says it’s connected and online.
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@floreksa Thanks for reaching out, Floreksa. We've resolved the issue and all devices should now work as expected. If you're still having issues, please contact our support team so we can help.
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@googlenesthelp Was finally able to log in and app worked fine for about 10 minutes but now it’s saying offline and there is nothing wrong with my WiFi
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@Aislynn75 Thanks for reaching out, Aislynn. We've resolved the issue and Nest app should now work as expected. Check out this link: https://t.co/GzCbPXNYPm. Could you try uninstalling it? Let us know if you're still getting the same result.
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@PanisFrank Thanks for reaching out, Frank. We've identified the issue impacting Nest App and Nest devices and are working on rolling out a fix. We recommend following @googlenesthelp where we're posting updates on this issue.
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@joan580 We're glad to hear it's all sorted out. If there's anything else, you know where to find us. Have a good one, Joan!
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@rorykilkenny We're glad you're back on track — we'll be here if there's anything else. Have a good one, Rory!
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@DidTheyLetUVote We're glad you're back on track — we'll be here if there's anything else. Have a good one!
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